Clinical Communication

Communication Clinic #2– Is It Ok To Use Clinical White Lies?

Welcome to this new type of episode where I take other clinicians communication queries and discus them to help fellow clinicians with similar dilemmas. If you’ve got questions that you’d like help with (and are happy to be recorded) then do let me know! On this episode I am joined by Suki, who is a Physiotherapist originally from Serbia and now working in the USA, we discuss: (00:00:00) – Introduction (00:02:07) – Can We Use Clinical White Lies? & Cultural Differences (00:18:30) – How To Manage Cultural Expectations For Passive Treatment (00:24:00) – Chunking & Checking (00:24:46) – Where’s The Line Between A Simple Explanation And A Lie? (200:8:30) – Addressing Difficult Beliefs (00:34:30) – Should Clinical Discussions Change If Patients Want The Blunt Truth (00:40:30) – Saying “I Don’t Know” In Practice (00:43:50) – Reframing Pain Without Upsetting The Patient (00:59:15) – What Words Has Ben Removed From Explanations (01:04:30) – How Much Uncertainty Can We Show Before Losing Patient Confidence? (01:06:00) – How To Stay Calm When Saying “I Don’t Know” (01:09:50) – How Much Credit Should Clinicians Claim When Patients Improve? (01:12:35) – How To Explain To Someone Why They Got Better (01:15:30) - Reflections   You can see Ben at the North East Musculoskeletal Society(NEMS) Conference on Saturday 19th of September in Durham. https://www.eventbrite.co.uk/e/north-east-musculoskeletal-conference-2026-tickets-1981008464645 [https://www.eventbrite.co.uk/e/north-east-musculoskeletal-conference-2026-tickets-1981008464645] If you’d like to take part in an episode or know more youcan find Ben on LinkedIn and Instagram @bwhybrowphysio or email clinicalcommunication@outlook.com [clinicalcommunication@outlook.com]

Communication Clinic #1 – How To Avoid Over-Explaining & Info Dumping

Welcome to this new type of episode where I take other clinicians communication queries and discus them to help fellow clinicians with similar dilemmas. If you’ve got a query that you’d like help with (and are happy to be recorded) then do let me know! On this episode I am joined by Carol who is a soft tissuetherapist and personal trainer to discuss the following queries: (00:00) – Introduction (03:40) – What Is Info Dumping? (06:35) – Controlling The Need To Correct Every Belief (14:35) – Managing Catastrophising Beliefs (20:10) – Knowing When To Discuss Beliefs (41:22) – Carol’s Hardest Conversations   You can see Ben at the North East Musculoskeletal Society(NEMS) Conference on Saturday 19th of September in Durham. https://www.eventbrite.co.uk/e/north-east-musculoskeletal-conference-2026-tickets-1981008464645 [https://www.eventbrite.co.uk/e/north-east-musculoskeletal-conference-2026-tickets-1981008464645] If you’d like to take part in an episode or know more youcan find Ben on LinkedIn and Instagram @bwhybrowphysio or email clinicalcommunication@outlook.com [clinicalcommunication@outlook.com]

How To Discuss Erythromelalgia & Support Those With It with Jen Proudler

This is a different episode to usual, as for the first time ever rather than a clinician I am joined by someone with a very rare condition. On this episode I am joined by Jen who has a diagnosis of thevery rare painful neurovascular condition Erythromelalgia and reached out to me to arrange this episode where we discuss:   (00:00:00) – What Is Erythromelalgia? (00:02:08) – How It Feels Having A Very Rare Condition (00:04:38) – Jen’s Journey Before & After Diagnosis (00:43:50) – What Jen Would Have Changed About Her Journey (00:51:40) – What Were The Best Conversations Jen Had   You can see Ben at the North East Musculoskeletal Society(NEMS) Conference on Saturday 19th of September in Durham. https://www.eventbrite.co.uk/e/north-east-musculoskeletal-conference-2026-tickets-1981008464645 [https://www.eventbrite.co.uk/e/north-east-musculoskeletal-conference-2026-tickets-1981008464645] You can find Ben on LinkedIn and Instagram @bwhybrowphysioor email clinicalcommunication@outlook.com [clinicalcommunication@outlook.com] You can contact Ben on the above if you’d like to speak withJen

How To Talk To Young Athletes & Their Parents with Angela Jackson

Conversations with young athletes and their parents can lead to a range of difficult topics related to recovery, performance or even changing sport entirely. On this episode Ben is joined by Angela Jackson, YoungAthlete Consultant Physiotherapist, where they discuss: (00:00:00) – How To Motivate Teenagers (00:04:20) – At What Ages Can Sport Become More Serious ForKids? (00:11:07) – How To Discuss Expectations For Late Development (00:14:20) – Childrens & Parents Reactions To RecoveryExpectations (00:21:50) – Ages That Children Can Grasp Complex Ideas (00:24:05) – Managing Different Parent & Child Interests (00:29:40) – Encouraging Choice With Children (00:31:34) – Knowing How Much To Involve The Parent (00:33:40) – How To Manage Interrupting Parents (00:37:03) – Managing Fear Of Not Being Able To Return To Play (00:47:16) – Breaking News Of Recovery Time (00:55:40) – Angie’s Hardest Clinical Conversation (01:02:30) – The Future Of Conversations With Young Athletes   You can see both Ben & Angie at the North East MusculoskeletalSociety (NEMS) Conference on Saturday 19th of September in Durham. https://www.eventbrite.co.uk/e/north-east-musculoskeletal-conference-2026-tickets-1981008464645 [https://www.eventbrite.co.uk/e/north-east-musculoskeletal-conference-2026-tickets-1981008464645] You can find Angie on LinkedIn and Instagram @angiejphysio Her website for all resources and courses is: https://kidsback2sport.com/ [https://kidsback2sport.com/] You can find Ben on LinkedIn and Instagram @bwhybrowphysio

The Art Of Behavioural Experiments

Experiences are often much more powerful for influencing beliefs and understanding that words and descriptions. Behavioural experiments give you an option to achieve this. But what does this mean? How should we go about doing them? This brief episode covers how. You can see Ben at: North East Musculoskeletal Society (NEMS) Conference Durham - Saturday September 19th 2026 https://www.eventbrite.co.uk/e/north-east-musculoskeletal-conference-2026-tickets-1981008464645 Therapy Show Birmingham - Wednesday November 25th 2026 https://www.therapyshow.co.uk/