How Colombia's Brands Train You to Expect Bad Service

How Colombia's Brands Train You to Expect Bad Service

AI is transforming customer service, but are companies making things worse instead of better? After attending the CX Summit in Cartagena, I share why so many brands are rushing to replace people with AI, and why that strategy could end up driving customers away. From frustrating chatbots to Colombia's biggest service providers, here's what businesses keep getting wrong—and what great customer experience actually looks like. Do you think AI has improved customer service, or made it more frustrating? Let me know in the comments. #bpro #cxsummit #colombia Watch the video version here: https://youtu.be/3lVvrmR45ys Where to find me Website: cognitivebusiness.news/ LinkedIn: linkedin.com/company/cognitive-business-news/ Facebook: facebook.com/cognitivebusinessnews/ Instagram: instagram.com/cognitive_business/ More about Loren Moss: https://lorenmoss.com/write Check out my other YouTube Channels: Loren Moss: https://www.youtube.com/@LorenMoss Cognitive Business Shorts: https://www.youtube.com/@CognitiveBusinessShorts Finance Colombia: https://www.youtube.com/@Financecolombia Finance Colombia Shorts: https://www.youtube.com/@FinanceColombiaShorts The Clerisy: https://www.youtube.com/@theclerisywithlorenmoss The Clerisy Shorts: https://www.youtube.com/@ClerisyShorts Empleo Bilingüe: https://www.youtube.com/@EmpleoBilingue Read more at Finance Colombia: https://www.financecolombia.com/ [https://www.financecolombia.com/] Subscribe to Finance Colombia for free: https://www.fcsubscribe.com/ [https://www.fcsubscribe.com/] Read more at Cognitive Business News: https://cognitivebusiness.news/ [https://cognitivebusiness.news/] The place for bilingual talent! https://empleobilingue.com/ [https://empleobilingue.com/] More about Loren Moss: https://lorenmoss.com/write [https://lorenmoss.com/write] Contact us: https://unidodigital.media/contact-unido-digital-llc/ [https://unidodigital.media/contact-unido-digital-llc/]

The Status Quo is Dead: What Colombia's Shock Election Means

Colombia's election shocked observers both inside and outside the country. What does Abelardo de la Espriella's victory mean for Colombia's economy, foreign policy, security, and political future? Here's what may be coming for the country in the years ahead. Watch the video version here: https://youtu.be/-5Z4hJ7qAuY Read more at Finance Colombia: https://www.financecolombia.com/ Subscribe to Finance Colombia for free: https://www.fcsubscribe.com/ More about Loren Moss: https://lorenmoss.com/write Contact us: https://unidodigital.media/contact-unido-digital-llc/ Follow me on social media Facebook https://www.facebook.com/financecolombia LinkedIn https://www.linkedin.com/company/finance-colombia/ Instagram https://www.instagram.com/finance_colombia/ Sources & Further Reading (all articles at financecolombia.com) What Abelardo de la Espriella's Win With -1% Margin Means for Colombians & Investors (Jun 2026) Beyond the Political Clash: What the Suspension of Transition Meetings Means (Jul 2026) Many Colombians Rejected the Political Status Quo (Jun 2026) After a Polarized Vote: A Fragmented Congress (Jun 2026) What Scares Me (& What I Like) About the Two Candidates (Jun 2026) Three Front-Runners Draw Divergent Maps for Foreign Capital & Security (May 2026) Editorial: Petro's “Total Peace” Has Led to Total Chaos (Mar 2026) Colombia & Ecuador Escalate Trade Tensions: Tariffs Raised to 100% (Apr 2026) Gunfire on the Putumayo River Revives Colombia–Peru Tensions (Apr 2026) Petro Ignites Diplomatic Dispute With Peru Over Amazon Island (Aug 2025) How Rosario, Colombia's Oldest University, Keeps Making an Impact (2016) Read more at Finance Colombia: https://www.financecolombia.com/ [https://www.financecolombia.com/] Subscribe to Finance Colombia for free: https://www.fcsubscribe.com/ [https://www.fcsubscribe.com/] Read more at Cognitive Business News: https://cognitivebusiness.news/ [https://cognitivebusiness.news/] The place for bilingual talent! https://empleobilingue.com/ [https://empleobilingue.com/] More about Loren Moss: https://lorenmoss.com/write [https://lorenmoss.com/write] Contact us: https://unidodigital.media/contact-unido-digital-llc/ [https://unidodigital.media/contact-unido-digital-llc/]

Beyond Burnout: Lisa X Walden explains why your team is "Quiet Quitting"

What makes a workplace truly great? At CX Summit 2026, researcher of workplace trends and author Lisa X Walden explains why the future of work is becoming more human-centered, why Gen Z is reshaping employee expectations, and how small leadership changes—or "micro moves"—can dramatically improve company culture. From work-life harmony to creating workplaces that don't suck, this conversation explores why happier employees aren't just better off, they may actually help businesses perform better. #lisaxwalden #cxsummit #bpro Find Lisa X Walden: https://www.linkedin.com/in/lisaxwalden/ Check out her book: https://www.goodcompanyconsulting.com/book Good Company Consulting: https://www.goodcompanyconsulting.com/ Read more at Finance Colombia: https://www.financecolombia.com/ Subscribe to Finance Colombia for free: https://www.fcsubscribe.com/ More about Loren Moss: https://lorenmoss.com/write Contact us: https://unidodigital.media/contact-unido-digital-llc/ Follow me on social media Facebook https://www.facebook.com/financecolombia LinkedIn https://www.linkedin.com/company/finance-colombia/ Instagram https://www.instagram.com/finance_colombia/ Check out my other YouTube Channels: Loren Moss: https://www.youtube.com/@LorenMoss Finance Colombia Shorts: https://www.youtube.com/@FinanceColombiaShorts E Pluribus Unum: https://www.youtube.com/@Outofmanywebecomeone E Pluribus Shorts: https://www.youtube.com/@EPluribusShorts Cognitive Business News: https://www.youtube.com/@CognitiveBusinessNews Cognitive Business Shorts: https://www.youtube.com/@CognitiveBusinessShorts Empleo Bilingüe: https://www.youtube.com/@EmpleoBilingue Read more at Finance Colombia: https://www.financecolombia.com/ [https://www.financecolombia.com/] Subscribe to Finance Colombia for free: https://www.fcsubscribe.com/ [https://www.fcsubscribe.com/] Read more at Cognitive Business News: https://cognitivebusiness.news/ [https://cognitivebusiness.news/] The place for bilingual talent! https://empleobilingue.com/ [https://empleobilingue.com/] More about Loren Moss: https://lorenmoss.com/write [https://lorenmoss.com/write] Contact us: https://unidodigital.media/contact-unido-digital-llc/ [https://unidodigital.media/contact-unido-digital-llc/]

A New Era in Colombia: Can de la Espriella Fix the Fiscal & Security Crisis?

Colombia has chosen a new direction. In a historic election, voters handed Abelardo de la Espriella a victory and delivered a clear rebuke to Petrismo and the political forces that have dominated the country in recent years. But what drove this result, and what's next? In this analysis, we break down the key issues that shaped the vote, from security concerns and economic uncertainty to voter frustration with the status quo. More importantly, we examine what de la Espriella's victory could mean for Colombia's future, the challenges awaiting his administration, and whether this election marks a temporary shift or the beginning of a new political era. Watch the video version here: https://youtu.be/oA_4jtcIe-8 Read more at Finance Colombia: https://www.financecolombia.com/ Subscribe to Finance Colombia for free: https://www.fcsubscribe.com/ More about Loren Moss: https://lorenmoss.com/write Contact us: https://unidodigital.media/contact-unido-digital-llc/ Follow me on social media Facebook https://www.facebook.com/financecolombia LinkedIn https://www.linkedin.com/company/finance-colombia/ Instagram https://www.instagram.com/finance_colombia/ Check out my other YouTube Channels: Loren Moss: https://www.youtube.com/@LorenMoss Finance Colombia Shorts: https://www.youtube.com/@FinanceColombiaShorts E Pluribus Unum: https://www.youtube.com/@Outofmanywebecomeone E Pluribus Shorts: https://www.youtube.com/@EPluribusShorts Cognitive Business News: https://www.youtube.com/@CognitiveBusinessNews Cognitive Business Shorts: https://www.youtube.com/@CognitiveBusinessShorts Empleo Bilingüe: https://www.youtube.com/@EmpleoBilingue Read more at Finance Colombia: https://www.financecolombia.com/ [https://www.financecolombia.com/] Subscribe to Finance Colombia for free: https://www.fcsubscribe.com/ [https://www.fcsubscribe.com/] Read more at Cognitive Business News: https://cognitivebusiness.news/ [https://cognitivebusiness.news/] The place for bilingual talent! https://empleobilingue.com/ [https://empleobilingue.com/] More about Loren Moss: https://lorenmoss.com/write [https://lorenmoss.com/write] Contact us: https://unidodigital.media/contact-unido-digital-llc/ [https://unidodigital.media/contact-unido-digital-llc/]

The case AGAINST Iván Cepeda

Iván Cepeda presents himself as a champion of peace, social justice, and human rights, but his critics see a very different picture. In this segment, we examine concerns about his ties to controversial political figures, his approach to guerrilla groups and the failed Total Peace strategy, his economic agenda, and his vision for expanding the role of the state. We also explore questions surrounding investor confidence, healthcare reform, political alliances, and his long-standing ideological commitments, offering a critical look at the risks many Colombians associate with a potential Cepeda presidency. SOURCES & ACKNOWLEDGMENTS Key La Silla Vacía pieces referenced: - Profile of Iván Cepeda (life, Manuel Cepeda’s assassination, MOVICE, the Uribe case, “truth as a program”) - “La cuota de Cepeda en el fracaso de la paz total” — Cepeda’s share of responsibility in the failure of Total Peace - “Cepeda lleva una década de silencio frente a la opresión del chavismo” — Cepeda’s silence on Chavismo - Reyes’ computers investigation - Profile of Abelardo de la Espriella (Montería, La Salle, Ralito/Fipaz, the client list, the brand, the religious conversion, the tiger campaign) - “El universo empresarial de la Espriella: socios cuestionados, saldos en rojo y bienes raíces” — https://www.lasillavacia.com/silla-nacional/el-universo-empresarial-de-la-espriella-socios-cuestionados-saldos-en-rojo-y-bienes-raices/ Race facts verified (June 2026): - First round (May 31, 2026): De la Espriella ~43.7%, Cepeda ~40.9%; runoff June 21; winner inaugurated August 7. (France 24 https://www.france24.com/en/americas/20260531-colombia-presidential-election-live-follow-the-first-round, AS/COA Poll Tracker: https://www.as-coa.org/articles/poll-tracker-colombias-2026-presidential-election) - Assassination of Sen. Miguel Uribe Turbay (shot June 7, 2025; died Aug 11, 2025); Prosecutor’s Office links the Segunda Marquetalia, though InSight Crime notes thin public evidence. (https://www.financecolombia.com/colombias-prosecutors-go-after-farc-dissidents-segunda-marquetalia-for-presidential-candidate-miguel-uribe-turbay-murder/, https://insightcrime.org/news/colombia-blames-guerrillas-for-killing-senator-but-with-little-evidence/) IvanCepedaCastro, CC BY-SA 4.0 https://creativecommons.org/licenses/by-sa/4.0, via Wikimedia Commons Read more at Finance Colombia: https://www.financecolombia.com/ [https://www.financecolombia.com/] Subscribe to Finance Colombia for free: https://www.fcsubscribe.com/ [https://www.fcsubscribe.com/] Read more at Cognitive Business News: https://cognitivebusiness.news/ [https://cognitivebusiness.news/] The place for bilingual talent! https://empleobilingue.com/ [https://empleobilingue.com/] More about Loren Moss: https://lorenmoss.com/write [https://lorenmoss.com/write] Contact us: https://unidodigital.media/contact-unido-digital-llc/ [https://unidodigital.media/contact-unido-digital-llc/]