ServiceNow and Dynatrace on Building Smarter IT Operations

ServiceNow and Dynatrace on Building Smarter IT Operations

What happens when two enterprise technology giants combine observability, automation, and AI to tackle one of the biggest challenges facing modern IT teams? Recording live from the showfloor at Dynatrace Perform in Las Vegas, I caught up with Pablo Stern, EVP and GM of Technology Workflows at ServiceNow, to discuss how the company's expanding strategic partnership with Dynatrace is helping organizations move closer to autonomous IT operations. For years, IT teams have been trapped in a cycle of alerts, escalations, war rooms, and lengthy root-cause investigations. But as AI matures and observability platforms become increasingly intelligent, a new model is emerging. One where systems can identify issues, understand their impact, recommend actions, and eventually resolve problems with minimal human intervention. Pablo explains why the journey toward autonomous operations is less about replacing people and more about removing friction. We explore how ServiceNow workflows and Dynatrace observability work together to shorten the path from detection to resolution, helping organizations reduce downtime, improve service reliability, and create better experiences for both employees and customers. The conversation also examines the realities behind concepts such as self-healing systems, intelligent automation, and agentic AI. Rather than focusing on futuristic promises, Pablo shares a practical view of how enterprises can build trust in automation one step at a time, starting with insights, progressing to guided actions, and eventually enabling autonomous outcomes where appropriate. We also discuss why change management remains one of the biggest causes of outages, how AI can help organizations understand potential risks before changes are deployed, and why the next generation of IT operations will rely on stronger collaboration between platforms, people, and processes. From customer expectations and operational resilience to the future role of IT teams, this episode offers a thoughtful look at how enterprise technology is evolving beyond monitoring and ticket management into something far more proactive and intelligent. So as organizations push toward higher availability, faster resolution times, and increasingly complex digital environments, are we finally approaching a future where IT operations become truly autonomous?

How AWS and the PGA Tour Are Reimagining Sports Through AI

What does it take to track thirty thousand golf shots across hundreds of acres while delivering personalized experiences to millions of fans around the world? This week I reflect on a conversation I had at AWS re: Invent in Las Vegas, where I sat down with Eric Hansen, VP of Product at the PGA Tour, and Elaine Chasen, who leads the global golf team at AWS, to understand how one of sport’s most data-intensive environments is being transformed by AI, automation, and cloud technology. This conversation goes far beyond scorecards and leaderboards. Eric explains how the PGA Tour captures every shot, every trajectory, and every movement across a tournament, while Elaine shares how AWS helps turn that enormous stream of data into real-time fan experiences. From AI-generated commentary and automated camera switching to multilingual broadcasts and hyper-personalized mobile experiences, this episode offers a fascinating look at the technology quietly changing how live sports are produced and consumed. We also talk about the operational side of AI that many people rarely hear about. How do you validate AI commentary before it reaches millions of viewers? What happens when automation begins directing live sports coverage without human intervention? And how do broadcasters use AI-generated insights to tell richer stories during tournaments? Recorded directly from the show floor at AWS re: Invent, this episode captures the energy of a tech event where conversations around AI are moving from experimentation to production at remarkable speed. Whether you are interested in sports technology, cloud infrastructure, data engineering, or the future of fan engagement, this discussion offers a rare look behind the curtain at how modern live experiences are being built. As AI continues to reshape industries that many people never associated with technology, one question remains. How far are fans willing to go to embrace AI-driven sports experiences if it means seeing every shot, every player, and every moment in entirely new ways?

Nutanix’s Sush Kajaria On Building Predictable, Reliable Hybrid Infrastructure

What does resilience look like when your business depends on infrastructure that never gets to take a day off? In this Conversations From The Showfloor episode, recorded live at IGEL’s Now and Next event in Frankfurt, I sat down with Sush Kajaria, who leads ISV partnerships at Nutanix across EMEA, to talk about what “predictable and reliable” actually means in a hybrid, multicloud world. Sush walked me through Nutanix’s mission to simplify how organizations build and run modern applications anywhere, from the data center to the cloud to the edge. We talked about why the partnership between Nutanix and IGEL matters right now, especially for IT teams trying to bring endpoint security and cloud-ready virtualization into the same conversation. You will hear how Nutanix’s platform approach, including AHV, workload mobility, unified management, and security controls at the infrastructure layer, complements IGEL’s prevention-first direction at the endpoint. We also spent time on what tends to get missed in infrastructure discussions, the people doing the work. Hybrid work realities, compliance pressure, Windows 11 migrations, and AI adoption are all reshaping how IT teams operate and what employees expect. This episode captures the practical side of transformation, where reliability has to coexist with flexibility, and where ecosystem collaboration often decides whether a strategy holds up in the real world. So as you look toward 2026, do you feel hybrid multicloud is finally delivering simpler operations, or are we still stitching together complexity and calling it progress? I would love to hear what you think after listening, and what you are seeing inside your own organization.

From Frankfurt To The Factory Floor: Why IGEL’s Klaus Oestermann Says Endpoint Resilience Is The New Front Line In Cybersecurity

Recorded live at the Now and Next event in Frankfurt, I sat down with IGEL CEO Klaus Oestermann to explore a question that many digital transformation strategies still overlook. What happens when the endpoint fails? In a world obsessed with cloud, data centers, and AI, Klaus makes the case that the device in front of every employee remains the weakest and most underestimated link in enterprise security and business continuity. In our conversation, Klaus explains why the long-standing detect and respond mindset is no longer enough in an era of relentless ransomware and operational disruption. He shares how a prevention-first approach, combined with IGEL’s dual-boot recovery model, is enabling organizations to restore thousands of compromised devices in minutes rather than weeks. We also unpack the financial argument that is turning heads in the boardroom, including the research pointing to major reductions in endpoint costs and how those savings are being redirected into Zero Trust, AI initiatives, and wider cyber resilience strategies. This discussion also captures the energy of the show floor itself. From Audi’s production environments to national critical infrastructure, Klaus outlines how ecosystem partnerships, containerized application delivery, and the emerging AI Armor concept are reshaping what a secure, adaptive desktop looks like. The result is a vision of modern work where resilience begins at the edge and innovation is driven by collaboration across the entire security stack. So after hearing how quickly an organization can be taken offline when endpoints are ignored, the real question becomes this. Has the industry been protecting the wrong layer all along, and are we finally ready to rethink the role of the endpoint in the future of secure work?

Estonia’s Space Office And The Business Of Turning ESA Into Growth

What does it take for a country of 1.3 million people to build real momentum in the European space sector? In this episode of Conversations From The Showfloor, recorded in Tallinn, I sit down with Madis Võõras, Head of the Estonian Space Office at Enterprise Estonia. We talk about how Estonia is earning its place in the space economy through software strength, targeted public investment, and partnerships that translate into contracts, credibility, and eventually commercial growth. Madis explains the practical role his team plays as the connector between Estonian industry and the European Space Agency. A big part of the mission is making sure the money Estonia invests into ESA finds its way back into local companies through real projects. But he is clear that an ESA contract should never be the finish line, it should be proof you can deliver in a demanding environment, then take that capability to the wider market. We dig into Estonia’s sweet spot and why software sits at the center of so many space programs now. Madis shares how Estonia’s digital public infrastructure became a reference point that ESA wanted to understand, study, and learn from. It is a reminder that “space” is often data, identity, trust, security, and systems that need to work flawlessly under pressure, not just rockets and hardware. Madis also gets candid about the gaps. Estonia has hardware success stories like the camera company Crystalspace, but he wants deeper capability in electronics and manufacturing. He talks about the reality that international cooperation is often the fastest route to scale, and why smaller nations need to be smart about where they play, especially as European projects grow more complex and competitive. There are some standout examples of how space investment can ripple into the real economy. Madis walks through Estonia’s Earth observation data distribution center and a space business incubator that has helped dozens of companies move from idea to jobs, revenue, and outside investment. He also shares a story about how early institutional contracts can change how investors see a company, even if that company later decides Earth-based markets move faster. We end by looking forward. Madis sees AI as the biggest near-term driver of value, while staying cautious about hype around immature technologies. He also points to optical communications projects, including work aimed at connecting Tallinn and Helsinki, as a practical response to the new reality of infrastructure vulnerability. If you want a grounded conversation about how space policy meets startup execution, and why ESA partnership works best as a catalyst for wider growth, this episode is for you. What should Estonia prioritize next to punch above its weight, and where do you see the biggest opportunities for software and AI in space services, and will you share your thoughts after listening?