Cover image of show Direct from the Expo with Craig Durr

Direct from the Expo with Craig Durr

Podcast by Craig Durr

English

Business

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About Direct from the Expo with Craig Durr

Direct from the Expo is your front-row seat to the latest innovations shaping the future of workspaces, workplace collaboration, and communication. Hosted by Craig Durr, Chief Analyst and Founder of The Collab Collective, this podcast brings you exclusive conversations with industry leaders—VPs, SVPs, CTOs, and other key decision-makers—right from the expo floor. Each episode dives into the cutting-edge products, solutions, and strategies that will transform how businesses connect, collaborate, and operate. Whether it’s advancements in AI-driven workplace technology, AV & IT integration, or smart office solutions, this is where you’ll hear firsthand insights from the companies leading the charge. If you want to stay ahead of the curve and understand the trends shaping the modern workplace, tune in to Direct from the Expo—where innovation meets conversation.

All episodes

23 episodes

episode Zoom at Enterprise Connect 2026 | The System of Action for Modern Work artwork

Zoom at Enterprise Connect 2026 | The System of Action for Modern Work

On this episode of Direct from the Expo, the Collab Collective’s Craig Durr speaks with Theresa Larkin and Michelle Couture of Zoom. Recorded live at Enterprise Connect 2026, the conversation explores Zoom’s vision for a “System of Action” and how AI is reshaping both employee and customer experiences across the enterprise. Theresa and Michelle unpack how Zoom is bridging structured and unstructured data—connecting conversations, workflows, and enterprise systems—to reduce friction and drive meaningful business outcomes. They also highlight major announcements across Zoom Workplace and Contact Center, including AI Companion enhancements, agent-building capabilities, and new CX orchestration and insights tools designed for modern work environments.

30 Mar 2026 - 14 min
episode Direct from the Expo at Enterprise Connect 2026 with Zoom artwork

Direct from the Expo at Enterprise Connect 2026 with Zoom

Join me in this episode of Direct from the Expo, as I speak with Chris Morrissey, GM of Zoom CX, live from Enterprise Connect 2026. We dive into the latest innovations announced by Zoom, focusing on how the platform is tackling workplace friction through AI solutions. Chris highlights the importance of reducing the "work around the work," which has been affecting employee productivity and customer experience. We explore findings from a recent Deloitte study revealing that a staggering 94% of employees encounter friction in their daily tasks. Chris shares insights on Zoom's approach to enhancing both employee and customer experiences by leveraging technology to streamline workflows and improve interactions. Tune in for an engaging discussion on the future of collaboration in the workplace.

17 Mar 2026 - 12 min
episode Catching Up With: Mike Blackman, Managing Director of ISE artwork

Catching Up With: Mike Blackman, Managing Director of ISE

In this episode of Direct from the Expo, I catch up with Mike Blackman, Managing Director of ISE, during the bustling ISE 2026 event. We explore the impressive attendance numbers and the innovative experiences shaping the future of audiovisual technology. Mike shares insights on the unique atmosphere of collaboration among competitors and the importance of community within the AV industry. We also discuss the launch of the ISE Foundation, focusing on talent development and innovation. As we reflect on the highlights, including a groundbreaking drone show and the role of AI in transforming the industry, Mike emphasizes the significance of networking and knowledge-sharing at this pivotal event. Join us for an engaging conversation that captures the pulse of the AV landscape.

16 Feb 2026 - 24 min
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