Double Underscore #9 - One for the Customers

Double Underscore #12 - Consulting or Customer Service?

What does it mean to be an implementer? What does it mean to be a consultant? Does the difference matter?

Double Underscore #11 - Of Code and Culture

The decision of whether, how, and how much to customize seems to come up on most projects. Paul and John weigh the tradeoffs. And then: Company culture... What is it really? (hint: not ping pong or foosball)

Double Underscore #10 - Don’t Be Part of the Problem

In lessons learned, Paul gets to the bottom of screen flow non-null variables and John streamlines sales campaign ROI. In an extension of the previous episode, we expand on how to not be part of the problem: * To MVP or not to MVP? * How to escalate with vendors without alienating them * Prioritize enablement over controls * Don't over-automate Lightning round - Artificial Intelligence

Double Underscore #9 - One for the Customers

Paul and John discuss their 5 steps for preparing for an implementation: * Assemble your team * Evaluate your team * Define expectations * Select an implementation partner * Don't be part of the problem

Double Underscore #8 - Work Ethics

"Relativity applies to physics, not ethics." — Albert Einstein * We're back! (after a few brief excuses) * Ethics in consulting - a deep dive Lightning Round: Know your acronyms