Fraud Forward

Payment Fraud Prevention and the Future of Trust

What’s up, fraud fighters, and welcome back to Fraud Forward! I wanted to do something different for our 100th episode. I didn’t want a victory lap. I wanted an honest conversation about payment fraud prevention, where our systems feel fragile, and whether we are building financial infrastructure worthy of public trust. I brought together Karisse Hendrick, Becky Reed, David Maimon, and Jeff Taylor to talk about what fraud fighters are seeing across banking, payments, e-commerce, digital assets, and fraud research. Fraud is moving fast. Payments are moving faster. AI fraud detection and AI fraud prevention are becoming more important every day. Institutions are trying to balance innovation, regulation, speed, and protection all at once. This conversation is not just about payment fraud detection or payment risk management. Behind every account takeover fraud event, business email compromise attack, wire fraud case, ACH fraud prevention gap, or social engineering fraud scheme is a real person, a real business, and a real loss of trust. WHAT YOU’LL HEAR IN THIS EPISODE: * How faster payments are changing real-time payment fraud prevention * Why payment fraud detection must move beyond isolated incidents * How AI fraud prevention, AI fraud detection, behavioral biometrics, and device intelligence are changing fraud strategy * Why business email compromise, check fraud, wire fraud prevention, ACH fraud prevention, and account takeover fraud remain major concerns * How digital payment fraud is evolving across banks, merchants, marketplaces, and digital asset rails * Why social engineering fraud continues to exploit trust, emotion, and human behavior * What collaboration, fraud education, and payment risk management need to look like moving forward WHO SHOULD LISTEN: * Fraud fighters across banking, fintech, payments, and e-commerce * Financial institution leaders and fraud professionals * Risk, compliance, cybersecurity, and payment operations teams * Teams focused on real-time payment fraud prevention * Professionals working on ACH fraud prevention, wire fraud prevention, and account takeover fraud * Leaders evaluating AI fraud prevention, behavioral biometrics, device intelligence, and fraud orchestration * Anyone who cares about protecting trust in financial services

Future of Fraud Operations: We Can’t Fight This Alone

What’s up, fraud fighters, and welcome back to Fraud Forward! In part one, you heard fraud fighters describe the current state of fraud with words like acceleration, chaos, fractured, and explosive. And honestly, none of those felt exaggerated. But in this episode, I wanted to ask a different question. Not just what fraud feels like right now, but what teams are doing that they are actually proud of. And that is where the conversation shifted. Instead of only hearing about pressure and burnout, I started hearing about collaboration, communication, empathy, innovation, and people who are trying to figure this out together in real time. That is what stood out to me most at Fraud Fight Club this year. Not just the tools. Not just the AI in fraud prevention conversations. Not even just the tactics. The people. This episode is really about the future of fraud operations [https://www.sardine.ai/media/fraud-forward/episodes/future-of-fraud-operations]. And if there is one thing that came through loud and clear, it is this: we cannot fight this alone anymore. WHAT YOU’LL HEAR IN THIS EPISODE: * Why fraud prevention in banking is becoming more collaborative * How fraud and AML collaboration is helping teams see more of the full picture * Why 314(b) information sharing matters in today’s fraud environment * How fraud prevention strategy is shifting from reactive detection to proactive prevention * Why human-centered fraud prevention and empathy in fraud investigations still matter * How fraud prevention technology and fraud analytics are changing the way teams work * What fraud prevention professionals are doing right now to build stronger networks YOU SHOULD LISTEN TO THIS EPISODE IF: * You work in banking fraud detection or fraud risk management * You are trying to improve fraud decisioning inside your institution * You care about real-time fraud prevention and operational response * You want to understand where credit union fraud prevention is headingYou believe collaboration is no longer optional in fraud operations If you liked this episode, be sure to subscribe and review the podcast on iTunes, Spotify, YouTube, or wherever you listen to podcasts. It really helps with getting the word out.

The State of Fraud in One Word

What’s up fraud fighters, and welcome back to Fraud Forward! I asked a room full of fraud professionals one question: describe the current state of fraud in one word. And the answers? Acceleration. Chaos. Explosive. Scary. Unmanageable. No one said stable. No one said under control. So in this episode, I’m breaking down what those answers tell us about evolving fraud trends [https://www.sardine.ai/media/fraud-forward/episodes/evolving-fraud-trends], the current fraud landscape, and the pressure fraud teams are feeling across banking, financial services, and every channel where fraud is moving faster than our systems were built to handle. This isn’t just about the latest fraud trends. This is about fraud attack evolution, AI-driven fraud attacks, organized fraud trends, and the operational reality of trying to protect real people in real time. WHAT YOU WILL HEAR IN THIS EPISODE: * A structured breakdown of evolving fraud trends from fraud professionals on the front lines * A look at the latest fraud trends shaping banking, payments, and financial services * Insight into how AI-driven fraud attacks and automation are accelerating scam operations * Discussion of cross-channel fraud trends, from impersonation scams to social engineering fraud trends * A focused look at fraud operations trends and why teams feel more reactive than proactive * Practical fraud prevention strategy insights for adapting to faster, more coordinated attacks * A call for stronger collaboration, benchmarking, and shared intelligence across the fraud ecosystem This is one of those episodes where we move from what fraud feels like to what we actually need to do about it. WHO SHOULD LISTEN: * Financial institution leaders and fraud professionals * Risk, compliance, and cybersecurity teams * Fraud operations, payments, and product leaders * Banking and credit union teams tracking fraud trends in financial services * Industry advocates and fraud community members * Anyone trying to understand modern fraud trends and how fast they are changing If you’re in this space and you’ve felt that pressure, this episode is for you. Because we’re all dealing with it. Links: FI Benchmarking Survey Link: https://form.typeform.com/to/WqJf9uqb [https://form.typeform.com/to/WqJf9uqb]

There’s No Such Thing as “Just a Teller”

What’s up, fraud fighters, and welcome back to Fraud Forward! Before I was sitting in fraud strategy conversations, before I was talking about controls, governance, and layered defenses, before any of this, I was on the teller line. Face-to-face with members. Balancing speed, service, and that gut feeling when something just didn’t sit right. And I’m telling you right now, that experience shaped everything I understand about teller fraud prevention today. Because here’s the reality we don’t talk about enough. We’re building smarter systems. We’re investing in AI. We’re moving toward real-time monitoring and faster payments. And fraud is still scaling right alongside it. The latest IC3 report made that very clear. The numbers are growing. The losses are growing. And if we’re being honest, part of the problem is that we’re underestimating one of the most powerful fraud prevention tools we already have, our frontline. This episode is about resetting that perspective. It’s about recognizing that fraud isn’t just happening in data. It’s happening in behavior. In hesitation. In subtle shifts that no system can fully capture yet. And that is exactly where teller fraud prevention becomes critical. HERE IS WHAT THAT FRONTLINE-FIRST FRAUD PREVENTION MINDSET MEANS IN PRACTICE: · Recognizing that behavioral signals are often the earliest fraud indicators · Treating frontline staff as active participants in fraud risk management · Bridging the gap between transaction data and real-world interaction · Building fraud prevention strategy around human insight, not just automation WHAT YOU’LL HEAR IN THIS EPISODE: · Why teller fraud prevention is one of the most underutilized controls in banking · How frontline fraud detection captures signals that systems miss · A real-world scenario showing how behavioral fraud detection plays out · Why fraud prevention in banking must include human interaction layers · How financial institution fraud controls fail without frontline input YOU SHOULD LISTEN TO THIS EPISODE IF YOU: · Work in fraud risk management and want stronger frontline fraud detection · Are building a fraud prevention strategy in banking and need better alignment · Oversee teller teams or call centers and want to improve fraud awareness · Have seen fraud slip through despite strong systems and controls · Want to understand how human fraud detection signals impact real outcomes If you liked this episode, be sure to subscribe and review the podcast on iTunes, Spotify, YouTube, or wherever you listen to podcasts. It really helps with getting the word out.

Fraud Fight Club Debrief w/Karisse Hendrick and Jen Lamont

What’s up, fraud fighters, and welcome back to Fraud Forward! This Fraud Fight Club recap is one I have been wanting to put down in words because some events are just conferences, and some events remind you exactly why this work matters. This one brought together fraud fighters from across the industry, from brand-new practitioners to people who have shaped this space for years, and it created the kind of honest, useful, human conversations that do not happen nearly enough. This was not just another event where people showed up, swapped business cards, sat through panels, and flew home. Yes, there were sessions. Yes, there were deep dives. Yes, there were a lot of smart people in the room. But what stayed with me was the heart behind it. The honesty. The humility. The willingness to share what is not working, not just what sounds good on stage. In this episode, I sat down with Hailey Windham and Jen Lamont after a packed few days in Charlotte to talk through what stood out, what hit hard, and what still has me thinking. We talked about the sessions, about the conversations happening in the hallways, the sidebars, the debriefs, and the moments that make you stop and think, okay, this industry is changing. We got into the real heart of Fraud Fight Club, the energy behind it, the collaboration, the pattern recognition, and the reminder that anti-fraud collaboration is not a nice idea anymore. It is a requirement. And honestly, this conversation also went somewhere deeper. We talked about scam awareness through the lens of victim stories that were impossible to shake. We talked about first-party fraud and a case that showed what can happen when investigation, collaboration, and persistence all line up. We talked about ghost tapping fraud, chargeback fraud, and the very real sense that fraud fighters are trying to move faster in an environment where fraudsters still have fewer constraints than the rest of us. This is one of those episodes where the big takeaway is not just “here is what happened at a fraud conference.” It is bigger than that. It is about what happens when the people who care deeply about scam prevention, financial institution fraud, and banking fraud get in the same room and stop pretending they can solve it alone. HERE IS WHAT THAT COLLABORATIVE FRAUD-FIGHTING MINDSET MEANS IN PRACTICE: * It means making room for new fraud fighters, not just established voices. * It means learning from victim stories without turning their pain into a talking point. * It means sharing tactics, trends, and blind spots across institutions instead of guarding information too tightly. * It means recognizing that fraud industry networking only matters if it turns into action after the event ends. WHAT YOU’LL HEAR IN THIS EPISODE: * Why Fraud Fight Club feels different from other fraud conferences * What Tracy Hall’s story revealed about the emotional and systemic toll of scams * Why scam awareness and victim advocacy have to be part of any serious fraud prevention conference conversation * What stood out in Jen Lamont’s first-party fraud case with Marc Evans * Why ghost tapping fraud is still creating confusion for financial institutions * How chargeback fraud, merchant fraud, and issuer-side fraud strategy connect more than people realize * Why anti fraud collaboration is becoming one of the most important shifts in the industry * How Merchant Fraud Alliance fits into the bigger picture from here YOU SHOULD LISTEN TO THIS EPISODE IF YOU: * Work in financial institution fraud and want a sharper sense of where the industry is heading * Care about scam prevention and want a more human conversation about romance scam victim advocacy * Are trying to understand why first-party fraud and ghost tapping fraud keep surfacing in the same broader fraud conversations * Want a real fraud event recap that goes deeper than “these were the sessions” * Believe fraud industry networking should lead to actual progress, not just more business cards If you liked this episode, be sure to subscribe and review the podcast on iTunes, Spotify, YouTube, or wherever you listen to podcasts. It really helps with getting the word out.