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Ep.488 Surviving a Serial Killer: How Tylenol Turned a Deadly Crime into an Unassailable Business Moat

1 min · 16. juni 2026
episode Ep.488 Surviving a Serial Killer: How Tylenol Turned a Deadly Crime into an Unassailable Business Moat cover

Description

When a crisis strikes, the natural corporate instinct is to minimize liability and hide behind PR. Do the exact opposite.  The 1982 Tylenol crisis proved that voluntarily taking a massive financial hit to protect your customers is the ultimate strategy for brand survival.  Stop defending operational mistakes and start radically over-correcting them to buy an unassailable layer of lifetime trust that no competitor can touch. Send us Fan Mail [https://www.buzzsprout.com/2406281/fan_mail/new]

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episode Ep.490 Catch Me If You Can: The Psychological Con That Proves Your Professional Credentials Are Completely Worthless artwork

Ep.490 Catch Me If You Can: The Psychological Con That Proves Your Professional Credentials Are Completely Worthless

Teenage con artist Frank Abagnale Jr. did not successfully fake his way into the cockpit or the operating room using flawless forgeries; he weaponized absolute, unshakable confidence.  If you are letting imposter syndrome or a lack of formal certifications stall your growth, you are falling into a massive psychological trap.  High-ticket clients do not buy pieces of paper, they buy the absolute certainty you project. Stop waiting for permission and step into your next negotiation with the commanding, unapologetic authority of a master. By the way, Google Frank Abagnale Jr. now! You'll be surprised!  Send us Fan Mail [https://www.buzzsprout.com/2406281/fan_mail/new]

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