Here to Serve - A United Regional Podcast

Galen Emanuele, International keynote speaker and author

Join Ryan Graves, Director of Patient Experience, as he sits down with international keynote speaker and author (and recent presenter at a United Regional leadership event!), Galen Emanuele, for a meaningful conversation exploring: * Galen’s background in improv and how it shaped his ability to connect with others * Applying the five skills of improv, including practicing “yes, and,” being receptive to ideas, listening with presence, making others look good, embracing change and failure, and staying positive * Defining culture through how people show up, treat one another, and approach their work together — without dismissing the realities of stress

Kristi Mahan, Speech Language Pathologist (SLP)

Join Ryan Graves, Director of Patient Experience, as he sits down with “Kristi” Mahan, Speech Language Pathologist (SLP), for a meaningful conversation exploring: * Kristi’s fulfillment as an SLP and how she helps patients of all ages improve their quality of life — especially by learning or re-learning how to communicate and swallow * Her career journey from college until now, including how she loves serving as a member on the Rewards & Recognition Committee and the Brand Ambassador Program * The quality of rehabilitation services at United Regional and how they allow patients to stay local for services * Kristi’s advice to new staff: You will never know it all — don’t be afraid to ask questions, seek out a mentor, and share new ideas

Carol Stiltner, House Supervisor

Join Ryan Graves, Director of Patient Experience, as he sits down with Carol Stiltner, House Supervisor, for a meaningful conversation exploring: * The nurse who showed up for her in a moment of fear — and that nurse’s act of compassion that still fuels Carol’s passion decades later * Why she says she’s never been anywhere quite like United Regional — plus the communication mindset she lives by: listen fully and stay present * What it means to carry the responsibility of a house supervisor — and why Carol says she’s here to serve * What she hopes every new nurse learns early, shaped by her work with first-year nursing students at MSU

Andrea Anderle, Director of Clinical Education

Join Ryan Graves, Director of Patient Experience, as he sits down with Andrea Anderle, Director of Clinical Education, for a meaningful conversation exploring: * Andrea’s career journey to her current role, including United Regional’s support of her graduate education * How creativity can spark new opportunities * United Regional’s Graduate Nurse Residency Program for ADN and BSN graduates transitioning from student to confident professional in their first year of nursing, and the Nursing Apprentice Program — which was the first nursing apprenticeship in the state of Texas  —  which gives students in their final year of nursing school hands-on experience and additional benefits * Shared Governance and how it empowers staff to have a voice in decisions that shape their practice, work environment, and daily work

Beverly Ballard, Housekeeper

Join Ryan Graves, Director of Patient Experience, as he sits down with Beverly Ballard, Housekeeper, for a meaningful conversation exploring: * Why everyone at United Regional feels like family to her * Her fight with colon cancer — twice — and her steadfast belief that God is good, even in the midst of diagnosis * Her three guiding pieces of advice: have faith in God, work hard, and enjoy life * What it’s like to receive care as a patient at United Regional