Human Resilience: Changing the Way Healthcare is Delivered

Health Informatics in Value-Based Care: From Measurement to Meaningful Impact

As healthcare continues shifting toward value-based care, organizations are under increasing pressure to improve quality, reduce costs, and demonstrate measurable outcomes. But success in value-based care depends on more than collecting data — it depends on how healthcare organizations translate information into decisions and actions that meaningfully improve patient outcomes and experiences. In this episode of the Human Resilience Podcast, Bob Gold and Shelley Schoenfeld are joined by Howard Brill, Senior Vice President of Population Health at Elm and Oak Health, for a conversation exploring the evolving role of health informatics in value-based care and population health management. Together, they discuss: * Why healthcare organizations often struggle to move from data collection to meaningful impact * The growing complexity of value-based care measurement and reporting * How clinical, operational, and patient data can better support decision-making * The importance of balancing analytics with human-centered care delivery * Why engagement and behavior ultimately shape outcomes beyond metrics alone * The challenges and opportunities of supporting vulnerable and underserved populations in real-world settings The conversation also examines an important reality in healthcare transformation: more data does not automatically create better outcomes. Instead, organizations must better understand the stories data is revealing and use those insights to create systems, workflows, and support models that help patients, providers, and care teams navigate healthcare more effectively in real time. Because the future of value-based care isn’t just about measurement. It’s about turning information into action that improves human experiences and outcomes. Hosts: *  Bob Gold – Founder and Chief Behavioral Technologist, GoMo Health * Shelley Schoenfeld – Chief Marketing and Client Services Officer, GoMo Health Featured Guest: *  Howard Brill – Senior Vice President of Population Health, Elm and Oak Health Thanks for tuning in. Subscribe today to receive new episode drops, comment with questions for our hosts/guests and follow @GoMoHealth on social for the latest in healthcare engagement.

Oncology Care Beyond the Visit: Supporting Patients in the Moments That Matter

When we think about oncology care, we often think about treatment plans, appointments, and clinical decisions. But for patients, the experience is much broader — shaped by uncertainty, financial realities, emotional stress, caregiving responsibilities, and the countless decisions that happen outside clinical settings. In this episode of the Human Resilience Podcast, hosts Bob Gold and Shelley Schoenfeld are joined by Melody Mulaik, Chief Operating Officer of R3 and host of the Take Care podcast, for a conversation about what it really takes to support patients through the full oncology journey. Together, they explore: * Why the cancer journey extends far beyond clinical treatment * How financial stress and confusion influence care decisions and adherence * The emotional and behavioral realities patients navigate between visits * Where support systems often break down once patients return home * Why timing, communication, and real-world support are critical to improving outcomes The discussion also examines how healthcare organizations can better design systems of care that reflect the realities patients and caregivers face every day — not just during appointments, but in the moments that shape decision-making, engagement, and resilience in real time. Because improving outcomes in oncology requires more than delivering care inside the four walls of a healthcare setting. It requires meeting people where they are — emotionally, behaviorally, financially, and personally throughout their journey. Be sure to also check out Melody Mulaik’s podcast, Take Care [https://www.melodymulaik.com/podcast], where she explores important conversations around healthcare, mental health, leadership, and human-centered support.  Thanks for tuning in. Subscribe today to receive new episode drops, comment with questions for our hosts/guests and follow @GoMoHealth on social for the latest in healthcare engagement.

The Readmissions Plateau: Why Progress Has Stalled and What Needs to Change

Hospital readmissions have been a focus in healthcare for over a decade, yet progress has plateaued. Despite increased investment in discharge planning, care coordination, and compliance with programs like the Hospital Readmission Reduction Program (HRRP), rates remain largely unchanged.  In this episode of the Human Resilience Podcast, hosts Bob Gold and Shelley Schoenfeld are joined by Adam Abramowitz to examine why. They explore the structural, financial, and behavioral realities shaping readmissions today—including a critical insight: a small percentage of patients can drive a disproportionate share of readmissions. From payer differences across Medicare, Medicaid, and managed care populations to the impact of behavioral health conditions, the conversation challenges traditional approaches and highlights where current strategies fall short.  The discussion also confronts the role of misaligned incentives in the system, where readmissions can still generate revenue, complicating efforts to reduce them. Layered in is a behavioral science perspective—reinforcing that outcomes are often determined after discharge, in real-life moments where support is limited and follow-through is hardest.  Listen and Learn:  * How a small percentage of patients drive a disproportionate share of readmissions  * The role of financial incentives and why they may conflict with quality goals  * How behavioral health conditions increase readmission risk across populations  * Why one-size-fits-all strategies fall short—and how cohort-based approaches can improve outcomes  * What it will take to align leadership, incentives, and strategy moving forward  Readmissions aren’t just a clinical issue—they reflect how well the system supports patients beyond the hospital. And improving outcomes will require a more targeted, aligned, and human-centered approach.   Hosts  * Bob Gold, [https://gomohealth.com/our-company-behavioral-science-engagement-platform/bob-gold/] Chief Behavioral Technologist, GoMo Health  * Shelley Schoenfeld, [https://gomohealth.com/our-company-behavioral-science-engagement-platform/shelley-schoenfeld/] Chief Strategist, GoMo Health   Featured Guest  * Adam Abramowitz, Healthcare Operations Expert  If this conversation resonates, share it with a colleague focused on quality, population health, or care management, subscribe to Human Resilience, and leave a review to help others discover the conversation.  Thanks for tuning in. Subscribe today to receive new episode drops, comment with questions for our hosts/guests and follow @GoMoHealth on social for the latest in healthcare engagement.

Resilience Is Learned: A Personal Journey from Adversity to Brain Health Leadership

Resilience is often described as something people either have or don’t. But in reality, it’s built over time—through experience, pressure, and the choices we make in difficult moments. In this episode of the Human Resilience Podcast, hosts Bob Gold and Shelley Schoenfeld sit down with Laura Gordon from the Center for BrainHealth to explore how resilience is shaped through lived experience. Laura shares her personal journey growing up with a brother diagnosed with schizophrenia, and how those early challenges influenced her ability to stay calm in crisis, reframe difficult situations, and see people beyond their diagnosis. The conversation connects these experiences to the science of brain health and whole-person wellbeing—highlighting how everyday behaviors like sleep, connection, and purpose play a critical role in how people function, adapt, and recover over time. It also brings these insights into the workplace, where resilience, mental health, and adaptability are increasingly tied to performance and engagement. Listen and Learn: *  Why resilience is not fixed, and how it can be built over time  *  How early life experiences shape coping, perspective, and adaptability  *  The role of brain health in managing stress and supporting performance  *  Why small habits like sleep, connection, and purpose matter more than we think  *  How stigma impacts mental health and willingness to seek support  *  Why “meeting people where they are” is critical for engagement and outcomes  Resilience isn’t about avoiding hardship. It’s about how we respond to it. And the systems we build—at home, work and play—have a critical role in that process. Text STRESS to 888-844-8991 to join Center for BrainHealth's [https://centerforbrainhealth.org/events/brainhealth-week/fun-activities] Resilience Challenge and begin actively building lasting resilience. This 7‑day text challenge delivers daily tips, tools, and videos for leveraging stress to enhance clarity and build resilience. Hosts * Bob Gold, [https://gomohealth.com/our-company-behavioral-science-engagement-platform/bob-gold/] Chief Behavioral Technologist, GoMo Health * Shelley Schoenfeld, [https://gomohealth.com/our-company-behavioral-science-engagement-platform/shelley-schoenfeld/] Chief Strategist, GoMo Health Featured Guest * Laura Gordon, Chief Marketing Officer, Center for BrainHealth If this conversation resonates, share it with someone who may benefit, subscribe to Human Resilience, and leave a review to help others discover the podcast. Thanks for tuning in. Subscribe today to receive new episode drops, comment with questions for our hosts/guests and follow @GoMoHealth on social for the latest in healthcare engagement.

From Crisis to Continuity: Closing the Gaps in Addiction Care and Confronting Stigma

Relapse doesn’t happen in a counselor’s office—it happens in the moments in between. Late at night, at home, when triggers hit and support feels far away. Yet healthcare is still largely designed around episodic visits, leaving people without support when it matters most. In this episode of the Human Resilience Podcast, hosts Bob Gold and Shelley Schoenfeld sit down with behavioral health expert Deena Cohen to explore what real-world recovery support looks like. From stigma and self-stigma to the everyday realities shaping outcomes, they unpack the gap between treatment and the continuous nature of recovery—and why engagement must extend beyond the clinical setting. Listen and Learn: *  Why recovery requires continuous, between-visit support—not episodic care  *  How stigma impacts engagement, disclosure, and outcomes  *  What drives relapse risk in real-life environments  *  How tools like HALT (Hungry, Angry, Lonely, Tired) help interrupt patterns  *  The role of behavioral and environmental factors in recovery decisions  *  Why co-occurring mental health must be addressed alongside addiction  *  How consistent engagement improves honesty and long-term outcomes  Recovery isn’t a single decision—it’s a series of moments. And the systems we design must support people in those moments, not just during treatment. If this resonates, subscribe, share, and leave a review to help others find the conversation. Thanks for tuning in. Subscribe today to receive new episode drops, comment with questions for our hosts/guests and follow @GoMoHealth on social for the latest in healthcare engagement.