Cover image of show Inside PX42: Driving the Intelligent Enterprise with AI Agents

Inside PX42: Driving the Intelligent Enterprise with AI Agents

Podcast by PX42 Consulting

English

Business

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About Inside PX42: Driving the Intelligent Enterprise with AI Agents

Inside PX42 is the official podcast of PX42 Consulting, hosted by CEO Charles Skamser alongside PX42 executives, AI Agent engineers, and leading industry experts. Each episode dives deep into the strategies, technologies, and real-world applications shaping the future of the intelligent enterprise. From designing and deploying AI Agents to unlocking business value through automation, decision intelligence, and enterprise-scale transformation, Inside PX42 delivers candid insights and forward-looking conversations to help leaders harness the full potential of AI-driven organizations.

All episodes

11 episodes

episode Verified Truth for Airline AI: Why LLMs and RAG Aren’t Enough artwork

Verified Truth for Airline AI: Why LLMs and RAG Aren’t Enough

In this episode of Inside PX42, Charles Skamser is joined by Catherine Spencer and Edward Hamilton for a candid discussion about one of the most important issues facing airline transformation leaders: why generic AI tools alone are not enough for high-consequence airline customer service.The conversation goes beyond the hype around large language models and retrieval-augmented generation to explain why airlines need a verified truth layer early in the workflow—one that connects authoritative policy, live operational context, customer entitlements, and auditable decisioning. The hosts discuss how this approach applies to refunds, rebooking, baggage servicing, loyalty exceptions, disruption recovery, complaint handling, and regulatory response.Designed for airline executives, digital leaders, customer-service leaders, and transformation teams, this episode ties the technical architecture to business outcomes: lower servicing cost, fewer repeat contacts, better compliance, stronger customer trust, and more defensible automation at scale.

5 May 2026 - 32 min
episode Headless Applications and Multi-Agent Architectures artwork

Headless Applications and Multi-Agent Architectures

An executive-level conversation on why headless applications are becoming the foundation of the intelligent enterprise, how enterprise software is evolving into API-first application engines for AI agents, and what it takes to move from POCs to governed, production-scale multi-agent systems.Charles Skamser is joined by PX42 colleagues to explore the role of reinforcement learning, orchestration, guardrails, UBIX as the business health layer, and Reliath as the truth and trusted reasoning layer. The discussion stays grounded in enterprise realities: CRM, ERP, ITSM, finance, observability, revenue operations, collaboration tools, and the practical operating-model changes required to make AI useful at scale.Learn how PX42 helps enterprises, SaaS vendors, SIs, and GSIs build trusted multi-agent solutions that connect systems, improve decision-making, and deliver measurable business value.

21 Apr 2026 - 1 h 0 min
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