Insurance Insights: 2025 Review & 2026 Outlook | Ep 21

BONUS: AI + Insurance with SageSure

In this bonus AI + Insurance podcast episode, host Michael Vermillion sits down with two leaders at the forefront of CAT innovation: Terry McLean, co-founder and ceo of SageSure, and Paul VanderMarck, chief technology and innovation officer at SageSure. Together, Terry and Paul explore how climate volatility, inflation and reinsurance pressures are reshaping catastrophe-exposed markets, and why this moment requires a new level of sophistication in modeling, pricing and portfolio strategy.

Insurance Insights: 2025 Review & 2026 Outlook | Ep 21

In this episode, hosted by Scott Quarderer, we are joined by Steve Crewdson, Craig Martin, and Tony Soloman from J.D. Power to take a look back at key trends we saw in the insurance industry in 2025 and make predictions about what that might mean for customers in 2026.

BONUS: AI + Insurance with Justin Moreno of PMA Group

In this bonus AI + Insurance episode of the Insurance Intelligence Podcast, Justin Moreno, founder and chief consultant for marketing transformation at PMA Group, joins us to explore how AI-driven search is reshaping the way customers discover, evaluate, and ultimately choose insurance brands. Justin breaks down zero-click journeys, AI-generated answers, emerging authority signals, and the new content strategies required to stay visible. Justin also shares what senior marketing leaders must do now to remain relevant and competitive as AI becomes the primary gateway to consumer decision-making.

BONUS: AI + Insurance with Henna Karna of NeuroVitals

In this bonus AI + Insurance episode of the Insurance Intelligence Podcast, Henna Karna—co-founder and chief product & AI officer at NeuroVitals, senior fellow at Harvard and a former Google executive—joins us to explore how AI will reshape organizations, leadership, and human potential. From learning enterprises and building “AI muscle memory” to decoding human behavior, Henna offers a visionary yet practical perspective on creating resilient, purpose-driven organizations that thrive in an AI-powered world.

Key Takeaways from the Insurance Claims Event | Ep 20

In case you missed it, the Insurance Intelligence team provides a recap of key takeaways from the keynote presentations and panel discussions held at our 2025 Insurance Claims Event in October. Time stamps: (0:50) - Introduction to Insurance Claims Event and recap of keynote presentation on anchoring your claims operations around four key pillars and embracing change. (2:42) - Recap of highlights from the State of the Industry keynote (5:30) - Highlights from the keynote centered on building a culture of innovation (7:07) - First Notice of Loss panel takeaways including how technology is changing the process (9:30) - Future of Estimation panel recap including differences between auto and home processes and how LLMs are changing the process for auto claims (13:55) - Service and Repair panel recap including challenges influencing auto vs. home claims and balancing technology and people to create a better process for the end customer (17:22) - Total Loss panel takeaways including impact on loans, influence on overall satisfaction, and rising rates of total losses (20:37) - Claims Customer Service panel highlights including importance of soft skills, empathy, and communication (23:00) - Digital & AI in Claims panel recap including getting the right vehicle to the right shop at the right time (26:08) - Pricing & Profitability panel takeaways including identifying the right rate for the right risk