Cover image of show Laundry Talks By TEXO

Laundry Talks By TEXO

Podcast by Eric Smith

English

Technology & science

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About Laundry Talks By TEXO

This is the podcast for the Textile Rental Operator Community to learn new things, share ideas, and drive conversations. Welcome to Laundry Talks By TEXO with your host, Eric Smith.

All episodes

11 episodes

episode No BS Sales Conversation with Walker McKay artwork

No BS Sales Conversation with Walker McKay

Season 2 kicks off with a conversation between host Eric Smith and sales coach and author Walker McKay, diving deep into what effective, modern sales really look like—especially in the textile rental industry. This episode challenges traditional sales mindsets, reframing “no” as a powerful and productive outcome, and emphasizes the importance of transparency, qualifying prospects early, and differentiating through meaningful conversations rather than generic claims. From handling competition, to empowering route service reps to sell confidently, to building a simple, repeatable sales process for family-owned and independent operators, Walker shares practical, actionable insights listeners can apply immediately. It’s an insightful episode packed with real-world sales strategies designed to help business leaders sell smarter, faster, and with far less friction. Listen now on your preferred platform and share your thoughts on our episode! https://blog.alliantsystems.com/laundry-talks-podcast/s2-ep1-no-bs-sales-conversation-with-walker-mckay [https://blog.alliantsystems.com/laundry-talks-podcast/s2-ep1-no-bs-sales-conversation-with-walker-mckay]

27 Jan 2026 - 34 min
episode How to Hire Great Route Service Representatives with Nancy Roberts artwork

How to Hire Great Route Service Representatives with Nancy Roberts

In this episode of Laundry Talks we discussed the challenges of hiring and retaining top-performing route service representatives (RSRs) in the textile rental industry. Host Eric Smith interviews Nancy Roberts, also known as the Disc Wizard, who specializes in using behavioral assessments to help businesses make better hiring decisions. Nancy shares insights from her years of experience, explaining how top RSRs possess strong customer service skills but are also internally driven by efficiency and control—traits similar to business owners. She discusses how benchmarking successful employees and using assessments can help laundries reduce turnover and find the right candidates. Listen now on your preferred platform and share your thoughts on our episode! https://blog.alliantsystems.com/laundry-talks-podcast/ep10-how-to-hire-great-route-service-representatives-with-nancy-roberts [https://blog.alliantsystems.com/laundry-talks-podcast/ep10-how-to-hire-great-route-service-representatives-with-nancy-roberts]

2 Apr 2025 - 35 min
episode Securing the Legacy: A Financial Planner talks Essential Succession Planning Strategies for Textile Rental Companies artwork

Securing the Legacy: A Financial Planner talks Essential Succession Planning Strategies for Textile Rental Companies

In episode 9 of Laundry Talks, we're excited to welcome TJ Acerra, the President and Founder of Avail Wealth Group, as our special guest. We'll explore succession planning strategies, employee benefits, and even insurance, for textile rental businesses. This new episode will help you learn more about why is very important for small and mid-sized family-owned businesses to have a forward-looking plan. Listen now on your preferred platform and share your thoughts on our episode! https://blog.alliantsystems.com/laundry-talks-podcast/ep9-securing-the-legacy-a-financial-planner-talks-essential-succession-planning-strategies-for-textile-rental-companies [https://blog.alliantsystems.com/laundry-talks-podcast/ep9-securing-the-legacy-a-financial-planner-talks-essential-succession-planning-strategies-for-textile-rental-companies]

15 Oct 2024 - 39 min
episode A new generation takes over and expands beyond a single plant with Colin Wetlaufer artwork

A new generation takes over and expands beyond a single plant with Colin Wetlaufer

In Episode 8, we're joined by special guest Colin Wetlaufer, president of City Clean & Simple, a family-owned textile rental company, to discuss the history and growth of the company, which has been in operation for nearly 120 years. Colin explains how the company expanded significantly over the past several years while maintaining its service quality and local feel.   Join the conversation in our new EP8: "A new generation takes over and expands beyond a single plant" to learn more about the company’s family legacy, challenges of expansion, employee retention, technological innovations like RFID, and strategies for growth and customer service in the textile industry .   Listen on your favorite platform at the link below: https://blog.alliantsystems.com/laundry-talks-podcast/ep8-a-new-generation-takes-over-and-expands-beyond-a-single-plant-with-colin-wetlaufer [https://blog.alliantsystems.com/laundry-talks-podcast/ep8-a-new-generation-takes-over-and-expands-beyond-a-single-plant-with-colin-wetlaufer]

24 Sep 2024 - 53 min
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En fantastisk app med et enormt stort udvalg af spændende podcasts. Podimo formår virkelig at lave godt indhold, der takler de lidt mere svære emner. At der så også er lydbøger oveni til en billig pris, gør at det er blevet min favorit app.
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