Leadership and CX Podcast

Human at the Core: Building Connection, Culture, and CX in the Age of AI

As AI continues to grow across organizations, teams are becoming faster and more efficient.  At the same time, leaders are […]

Prickly Truths: Leadership Readiness in the Age of AI

AI is moving faster than most organizations can keep up with. Every week brings new tools, new promises, and more […]

Why Most AI Initiatives Fail & What Leaders Get Wrong

In today’s fast-changing world, many organizations are trying to adopt AI and improve customer experience. But often, the challenge isn’t the technology […]

AI in Fraud Prevention: Balancing Risk, ROI, and Responsible Adoption for a Safer Future

In today’s fast-moving digital world, fraud is not slowing down – it’s evolving. And with AI becoming more powerful, both businesses and fraudsters are getting […]

How Improvisation & Storytelling Help Leaders Build High-Performing Teams

Most teams don’t struggle because of a lack of training — they struggle because of a lack of connection. In this episode […]