Leadership in Business - podcast with Klaudyna Smit

Ep 24: The Art of Customer Service in Context of Cultural Differences - with Don Allen

Bill Gates once said: "Your most unhappy customers are your greatest source of learning". Customer service is something that we experience and that we are a part of every single day. In this podcast episode, Klaudyna and her guest explore the nuances of customer service in the context of cultural differences. They discuss the challenges of providing effective customer service in a globalized world where customers come from diverse backgrounds and have different expectations. You will hear some interesting reflections, stories and perspectives of both Klaudyna and her guest - Don, who have international experience and have a lot to share on this topic. In this episode you will get some insights on how to navigate cultural differences in customer service, including the importance of understanding cultural norms, customs, and communication styles.    Tune in & Enjoy! www.klaudynasmitconsulting.com [http://www.klaudynasmitconsulting.com] Follow this podcast and Klaudyna on Instagram - @klaudynasmitconsulting and on LinkedIn - @Klaudyna Smit

Ep 23: The Impact of Technology on Leadership and How to Stay Ahead of the Curve

"The best leaders are those most dedicated to creating new and better ways." - Rosabeth Moss Kanter Why is it so important that leaders are familiar with the most recent technology tools and methods? Why is often so hard for leaders to embrace technology driven solutions? Why some leaders fear technology? Why is data-driven decision making the most powerful tool if you seek fast and proven results? Leading effectively in a technology-driven culture requires a combination of skills, knowledge, and adaptability. Listen to this episode to hear the answers to the above questions and learn some strategies that leaders can use to succeed in this technology-driven environment.   Tune in & Enjoy!   www.klaudynasmitconsulting.com [http://www.klaudynasmitconsulting.com] @klaudynasmitconsulting (Instagram); @Klaudyna Smit (LinkedIn)

Ep 22: Fostering Relationships for Effective Leadership: The Power of Relational Intelligence - with Dr Adam Bandelli

Why was Machiavelli wrong? How to manage emotions at work? Does everyone’s upbringing at home really influence what kind of leaders they become? What are the three types of empathy? Tune in to the episode today to listen to Klaudyna's conversation with her next guest Dr Adam C. Bandelli who is an organizational psychologist and leadership advisor with over twenty years of corporate consulting experience. In his latest book Relational Intelligence: The Five Essential Skills You Need to Build Life-Changing Relationships, he details the five critical skills senior executives must practice to lead financially profitable organizations. He is the Visionary Founder and Managing Director of Bandelli & Associates where he and his team of consultants help leaders use relational intelligence to identify, embrace, and unleash their true authentic selves. Klaudyna and Adam talk about relational intelligence and how Adam discovered this topic - he openly shares his story about going through lows and highs of his life including academic and career successes, but also depression, diagnosis of bipolar disorder and all of that which led to suicidal thoughts. He describes how relationships help battle anxiety and depression, how they help us cope with life and how they enable us to overcome obstacles. In this inspiring on so many levels conversation, Adam also talks to Klaudyna about how leaders can use emotions to effectively lead people and organizations and if empathy is something we can learn. Together they also attempt to answer a question whether a true leader is born or made. So much to say about relational intelligence in context of leadership and all of the above is just a flavor of this episode, so...   Tune In & Enjoy!   www.klaudynasmitconsulting.com [http://www.klaudynasmitconsulting.com] @klaudynasmitconsulting (Instagram); Klaudyna Smit (LinkedIn)

Ep 21: Effective Ways To Recognize Your Team

We all want recognition in some way for our accomplishments in the workplace. Perhaps you enjoy surprise gifts, financial perks, public attention, kind words, added responsibilities, or title promotions, perhaps something different? Employee recognition is important for ay leader, any organization and most of all, for any employee… It is the act of publicly acknowledging your people for who they are and what they do. With employee appreciation, workers recognize each other and make the workplace feel more inclusive and human. Why is recognition important? Recognition helps employees see that their company values them and their contributions to the success of their team and the company overall. This is particularly key when organizations grow or change. It helps employees build a sense of security in their value to the company, motivating them to continue great work. When employees feel appreciated and recognized for their individual contributions, they will be more connected to their work, their team, and your organization as a whole. Here are a few other benefits of employee recognition: Increased productivity and engagement. Decreased employee turnover. Strong employee recognition programs reduce turnover rates by 31%. Employees who are recognized are almost six times more likely to stay at their jobs than those who aren't. 37% of employees report that the best way to improve their engagement is for their superiors to give them recognition. Listen to the episode today to learn more about the methods of effective recognition, to get an advice on how to deliver it and to hear some real examples.    Tune in & Enjoy! www.klaudynasmitconsulting.com [http://www.klaudynasmitconsulting.com] @klaudynasmitconsulting (Instagram); Klaudyna Smit (LinkedIn)

Ep 20: Doing Business At The Table - with Tom Black

"Remember: a meeting with a customer or a prospect over a meal is not a social event - it is a business meeting and sales call. Pure and simple." Tune in to Klaudyna's podcast today to listen to the new episode. Klaudyna hosts Tom Black, a highly successful banking CEO, a renowned motivational speaker and author. Tom is also a celebrated wine aficionado, he is an international wine personality recognized by the world’s greatest wine makers, chefs and wine critics. Tom shares with Klaudyna invaluable guidelines on how to properly do business at the table. Tom wrote a book on that same topic, so Klaudyna and Tom have a lot to discuss today. You will learn a lot about mindset for sales, storytelling, why is it important to always read the room. You will also understand why the timing is everything.    Tune in & enjoy! www.klaudynasmitconsulting.com [http://www.klaudynasmitconsulting.com] @klaudynasmitconsulting (Instagram); Klaudyna Smit (LinkedIn)