Life at 100Mhz

AI and the Future of IT Helpdesks-What Human Agents Need to Learn

23 min · 29. maj 2026
episode AI and the Future of IT Helpdesks-What Human Agents Need to Learn cover

Description

AI will be taking over Tier 1 of the IT Helpdesk, so what happens to Human Agents who go directly to Tier 2 or 3, how will they learn  the soft skills of Customer Service?

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