45 Practices, 5 Cities, One Costly Blind Spot

The Goal Setting Shift That Led to a Record Month

He was out of the country for 10 clinic days. His practice still doubled its new patient goal. Flint sits down with Dr. Brice Gilliam of Elevation Orthodontics to find out what changed when he stopped setting goals alone and finally brought his whole team into the process, and why pre planning his calendar became one of the most important things he did all year.    Take the 5-Star Challenge [https://schedulinginstitute.com/5-star-challenge-2022/?utm_source=NPN%20Podcast&utm_medium=Podcast&utm_campaign=5-Star+Challenge&utm_content=Blind+Spot+Analysis&campaign_activity_id=&ad_code=NPI_MKT_POD_5-Star+Challenge_06/18/26]

45 Practices, 5 Cities, One Costly Blind Spot

This week Flint shares a conversation recorded in the field with Bobbie-Jo Van Ruskenveld of Patterson Dental British Columbia and Machelle Williams from his team, hosted by Dental Bytes' Marc Wagner. They traveled through Western Canada visiting practices firsthand, and what they found was the same problem showing up in every room.   You'll hear what nearly 45 mystery calls revealed about practices across Western Canada, the one step that 90% of practices skip on every new patient call, why the fix is simpler than most doctors think, and what exceptional practices do consistently that good ones don't.

From Startup to Success

This week Flint sits down with Dr. Mike Jin, a practice owner who spent three years inside 16 different offices, from Beverly Hills cosmetic practices to community clinics, figuring out exactly what he wanted to build and why. He opened his own practice at the end of 2019, got hit by a pandemic a few months later, and still built something that now runs at more than three times the productivity of the average dental office in America.  In this episode, Flint and Dr. Jin get into what he found, what he built, and what every practice owner can take from it.

Operational Lessons From a $15 Million Practice

In this episode, Flint Geier sits down with Danielle Haase, Call Center Team Leader at a thriving multi-specialty dental practice in Terre Haute, Indiana, to pull back the curtain on what a $15 million practice is actually built on.  What makes Danielle's story remarkable is where it started. She was hired as a chart puller, literally pulling paper files off the wall, and grew into leading a six-person call center team that serves three practices simultaneously. Today, her team converts 96.4% of new patient calls into patients in the chair!  This episode is a masterclass in what consistency, ownership, and a culture of feedback produce over time, and a direct challenge to every doctor and team member who wonders what's really possible inside their practice.    In this episode, you'll hear:  * How one team member went from pulling paper charts to leading a 6-person call center across three practices  * What it actually takes to hit a 96.4% new patient call-to-show conversion rate  * Why most practices are losing new patients at the phone and don't know it  * The operational shift that happens when one person truly owns the new patient statistic  * What a real accountability and feedback culture looks like inside a high-performing team  * The one piece of advice Danielle would give any doctor or team member who wants results like this

Building a Practice on People, Standards, and No Excuses

In this episode, Flint sits down with Dr. Brad Hughes, owner of Vision Dental Partners and a Scheduling Institute alumni, to talk about what it actually takes to grow from a single-chair practice in Leo, Indiana to ten locations and what most doctors get wrong before they ever get started.    Brad is a great example of what happens when a doctor doesn't just go through the program but actually executes on it.  The new patient experience, case acceptance, and team standards.  He took each piece, ran it at a high level, and built Vision Dental Partners into what it is today.     In this episode, you’ll hear:  * What it looks like when a doctor fully commits to the program and executes on the fundamentals at a high level, and what that compounds into over time  * The self-awareness shift that changed his trajectory in 2013 and why he says it took six years to get there  * The hard truth about team members who won’t get on board and why keeping them is actually the bigger risk