Sustainability @ Work

8 | Helping Veterans Make the Transition to Civilian Life (Feat. GallantFew)

It’s hard to overstate just how dramatic a shift it can be going from enlisted military service to civilian life. From the moment they enlist, veterans live a highly regimented life with a clear purpose, direction, and specific orders from day to day. Then, suddenly, they face the very real challenge of finding jobs and building lives outside of the service — often while dealing with the lasting impacts that military service can have on one’s physical and mental health. For many, building meaningful connections with veterans who have already lived that transitional journey can be critical to navigating their post-enlistment identity, career, and purpose. In this episode of Sustainability @ Work, we look at how organizations such as GallantFew are helping newly discharged veterans get crucial support during their transition into civilian life, and how we as individuals and organizations can do the same. Key Quotes 00:20: “You have all these skill sets, you’re ready to take on the world, and then, all of a sudden, life steers you in a different direction.” 03:06: “Now that I’m out of the service, what am I all about? What do I stand for?” 04:30: “The military very clearly lays out what your purpose and mission is… when you leave the military and go out in the civilian world, nobody lays out a clear path to retirement for you.” 08:45: “Going from the military to trying to find a job in the civilian world was a blow to my self-esteem, and it caused me to not engage with people in the community I’d just come from.” 10:35: “I decided to set up a network of other ranger veterans… over time, that network grew to over 1,000 members.” 12:26: “[GallantFew] has adopted what we call the Three Cs methodology: Connecting, Coaching, and Counseling.” 16:45: “I could name at least 50 veterans now who are alive who would not be alive otherwise. That’s very rewarding. Stressful in the moment but rewarding long term.” 19:50: “Veterans have a lot to bring to the table. Some of the skills companies need to grow from the ground up, veterans already have.” Guest Bios Karl Monger, Executive Director, GallantFew Karl Monger is a retired United States Army Major with 10 years active and 10 years reserve service prior to becoming the Executive Director of GallantFew. In his current role, he works to coach and mentor veterans across the country as they make the transition out of enlistment and into civilian life. Willy Carrion, Business Analyst, Gerent Willy’s career spans over 23 years of military experience, including 16 years in the infantry and eight active-duty deployments. A graduate of Gerent’s Launchpad program, Willy has successfully transitioned into the Salesforce ecosystem and his new role as a Business Analyst.

S@W Episode 7: How Do You Know You’re Doing Good?: Evaluating Your Sustainability Impact

Maybe your company gives employees volunteer time off, or donates to sustainability organizations. Maybe you support a hybrid or remote work model that prioritizes employee work-life balance. You’re doing your best to make the world a better place, but… how do you know, for sure, that you’re making the positive impact you think you are? Are there areas your organization is falling short on? After all, true sustainability isn’t a zero-sum game, and can’t happen on the margins; it needs to permeate every part of an organization’s operations to make a true, lasting impact. This is where the B Corp certification process, overseen by B Lab, comes into play: a comprehensive way for businesses to track their philanthropic efforts and hold themselves accountable for making the world a better place. In this episode of Sustainability @ Work, we’re looking at how B Corp certification serves as a model for businesses to go beyond profit and commit to making a positive impact. Key Quotes 00:03: “I think inherently, people are good, and they want to do good. But how do you know you’re doing good?” 04:09: “Typically, corporations are in business to make profits, and to make money for their shareholders… but B Corp believes that businesses can use those profits to give back to society and the world.” 06:03: “[The B Corp certification process] is about more than committing to something. It’s about making it part of our identity, part of who we are, part of our culture.” 08:30: “Your heart has to be in this, but your head’s got to be in it too, because you’re going to have to deliver on all of this.” 09:26: “[B Corp certification] isn’t just a framework for how we treat the environment; it’s also a look inwards at how we treat our people.” 11:25: “Honestly, I don’t know how you go through this process and don’t end up wanting it even more if you don’t get it.” 12:44: “The B Corp certification makes you put your money where your mouth is.” Guest Speakers Will Shu CIO, Gerent; CIO, Riverstrong With over 27 years working with technology, Will has spent the last 10 years spearheading Salesforce digital transformations in the finance and education sectors. Additionally, for the past several years, Will has worked to help Gerent achieve B Corp certification, auditing both internal and external processes to ensure the company remains committed to doing as much good as possible. April Bollwage Senior Director of Education (Recruiting, Admissions, & International), Gerent April Bollwage is an impassioned education leader with 20+ years of operational and admissions experience in for-profit education, higher education, and state-funded nonprofit training programs. April prides herself on creating collaborative team environments that use technology to unite and empower people of varying perspectives. She specializes in enrollment management, strategic operations, mentorship, data analysis, and Student 360 experience. April is a certified Salesforce Administrator, Education Cloud Consultant, and Business Analyst.

S@W Ep 6: Moments Of Sponsorship: Creating Opportunities For Women In The Salesforce Ecosystem

Women have taken the tech sector by storm. Today, there are more female professionals in the Salesforce ecosystem than ever before; and yet, there is still plenty of work to be done in terms of ensuring equal representation across all organization levels — especially within senior leadership. It is here where dedicated communities of support for women in tech become vital. Employee resource groups allow members to connect not just as professionals, but as rounded people, and advocate for their collective success. The result goes beyond mentorship to sponsorship: the opening of doors that allow for talented employees to become incredible leaders. This episode, we’re talking about building communities of mutual support for women navigating the Salesforce ecosystem and how mission-critical it is for leaders to look beyond mentorship and embrace the idea of professional sponsorship. Key Quotes 03:58: “It's difficult to… believe in an imaginative role when you don't see people who look like you, sound like you, dress like you, with similar interests as you, in those roles that allow you to propel yourself into those spaces.” 05:24: “[The Salesforce Women’s Network] really is a way for the women at Salesforce to activate their philanthropy, whether it's volunteer time, or their financial resources to hold up and support organizations that really are aligned with our Salesforce core values.” 10:45: “That’s the thing with community: you go in with a shared value, get to know the people that share that value, and suddenly you see yourself in something bigger than yourself.” 13:36: “We are all very much the same, but our cultures and countries approach things differently. And there’s so much to be gained by spending time with those different from you. There’s so much learning to be had.” 14:35: “When you pull somebody down, you pull yourself down, and that is not going to make the business successful, or you successful. Period.” 17:08: “It's incumbent upon each of us… to create and take ownership in the culture that we have, in our values, as well as those that we purport and talk about.” 20:35: “When [employees] feel safe, when they feel heard, and when they feel secure, they bring you magic. And that magic results in cash money, baby.” 22:45: “If we want change… it is our responsibility to go after it and propagate it. It is not going to happen for or to us. We have to take ownership, step into the gaps, and make things happen.” Guest Bios Sterrin Bird Senior Director, Nonprofit Industry Advisor, Salesforce Sterrin brings over 30 years of experience to her current role at Salesforce, having served as chief revenue officer and chief development officer for some of the largest nonprofit organizations in America. In addition to her current position as senior director and nonprofit industry advisor, she is also the global philanthropy chairperson for the Salesforce Women’s Network, which helps female employees activate their philanthropy towards causes aligned with Salesforce’s values. Rosa Campagna Sales Director, Retail and Consumer Goods, Gerent Rosa comes to Gerent with over 5 years experience in Salesforce and technology, as well as a prior background in public relations and marketing. Outside of her current role as sales director for the retail and consumer goods vertical, Rosa is also a community leader and founder of a Toronto-based dance company with over 150 active members.

S@W Episode 5: The Power of Mentorship: Empowering Black Trailblazers in the Salesforce Ecosystem

It can be challenging to find your footing as a new employee entering the Salesforce ecosystem. This is especially true for members of underrepresented communities of color, for whom historical gaps in representation translate into a lack of meaningful models for what success looks like. Finding someone who believes in you enough to give you that one crucial opportunity to grow as a professional – or finding a community of peers with whom you can grow together and lift each other up – can be an unbelievably empowering experience for professionals at any stage of their career. In this episode of Sustainability @ Work, we’re looking at the impact mentorship and community efforts can have on helping members of underrepresented communities grow and succeed, creating a deeper, more inclusive workplace overall. In particular, we’re celebrating the ways in which Tiffany Spencer and Tech Forward Solutions have helped inspire young Black Trailblazers to dream bigger and aspire higher in their careers. Key Quotes 01:45: “‘How do I get to the next level? And what does it look like being one of very few Black people in the space? How do I navigate this space, and… what does the next step in my career look like?’” 04:25: “I realized that [students] had not been exposed to Salesforce as a platform and didn’t understand how platforms like it could be beneficial as they graduate and start to look for jobs.” 05:02: “I was inspired [to start Tech Forward] to create more diversity… and ensure our HBCU students and underrepresented communities were aware of this amazing ecosystem.” 11:20: “Sometimes you need to know that there isn't one prescribed way of doing things. And it's okay to bring your own flavor and your own experience to a role, and you're not expected to know everything.” 12:30: “I was really inspired to create a space where Black Salesforce professionals can come together and really celebrate each other, be seen, be visible, be uplifted.” 15:10: “Just that kind of spark of joy that came from the event that said, ‘You know what? I am excited about my career. And I want to keep on that journey.’” 18:35: “We've had individuals that have gone through our boot camps, and that have now at this point, gotten multiple certifications... they really get a bigger vision for this whole industry that they're part of." 19:21: “Sometimes we don't know what an employee's goals are in the short term. And if you can't speak to what they want to do in the next year or two? You can maybe only speak to what you need them to do in the next three to six months.” 20:48: “It's all about just opening the door to have that first conversation to take the first step and then figure it out from there.” Guest Bios Tiffany Spencer Founder & CEO, Tech Forward Solutions An industry veteran with over 15 years experience in the Salesforce ecosystem, Tiffany founded Tech Forward to share her expertise and passion for the technology with new HBCU students and members of underrepresented communities. Tech Forward, and its consulting arm, Tech Forward Solutions, is a nonprofit organization focused on helping HBCU students and new employees gain crucial skills and Salesforce consulting opportunities. With these valuable experiences under their belt, these professionals are able to grow in their careers and obtain higher paying salaries, making for a more inclusive, welcoming Salesforce ecosystem. Kirbie Pillette Director of Product Strategy, Financial Services, Gerent Kirbie brings over 15 years of Salesforce implementation experience to her role as Gerent’s Director of Product Strategy for Financial Services. Prior to joining Gerent, she traveled the world, leading Salesforce implementation efforts worldwide in over 30 different countries.

S@W Episode 4: Contemplating Giving on the National Day of Service: What Does It Mean to Serve?

On the National Day of Service on January 16th, 2023, millions of people nationwide will honor the legacy of Dr. Martin Luther King, Jr. by volunteering their time and energy to any number of worthy causes. But taking that first step towards making the world a better place can be profoundly intimidating. Where do you start? What does it mean to serve? How do we decide how we can give back? In this episode of Sustainability @ Work, we’re sitting down with Gerent employees for four different reflections on what it means to serve and how our lived experiences can shape the ways we choose to give our time, energy, and effort to others.. From food and clothing drives to home repairs to comforting people in their time of need, we’re looking at real stories of doing good — and the impact that small gestures can have on those around us. Key Highlights 00:00: Intro: What does it mean to serve? 02:26: Lisa French: Delivering 32 turkeys to hungry families during Thanksgiving 06:48: Curtis Nicewaner: Stepping up to build a house for friends in need 10:56: La Keisha Riley Burton: Providing support to grieving parents through the Levi J. Burton Foundation 15:32: Inspiring the next generation to give back through donating to clothing drives 19:27: Conclusion: The importance of taking the first step Guest Bios Leanne Benoist Sales Director, Education, Gerent Leanne’s current position as Sales Director for Gerent’s Education practice is the culmination of a career heavily focused on all things learning and giving back. That experience exposed her to a variety of ways to give back and model charity and giving for the next generation. Lisa French Senior Business Analyst and CPQ Practice Lead, Gerent In addition to her role as Gerent’s Senior Business Analyst, Solution Architect, and CPQ Practice Lead, Lisa is a proud participant in the company’s VTO program. She was inspired to give many years ago, when a stranger paid for her childrens’ Christmas gifts on layaway, sight unseen. Now, she regularly donates food, toys, and clothing to families in need whenever possible. La Keisha Riley Burton Senior Project Manager, Gerent La Keisha brings over six years of consulting experience to her current role as Senior Project Manager at Gerent. When she’s not working, she runs the Levi J. Burton Foundation, which shares messages of support and handmade keepsakes with grieving parents who have lost children. The foundation also facilitates group forums, remembrance ceremonies, and meet-ups for parents to connect and support one another in times of need. Curtis Nicewaner Business Analyst, Gerent On top of his work as a Business Analyst for Gerent, Curtis is involved in a variety of charitable activities within his community. He runs 5Ks for fundraising, builds beds for children in need through Sleep in Heavenly Peace, donates food and clothing to families through his church, and over the past year, helped his friends build their house when supply chain disruptions led to a delay in the construction process.