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CXM Academy Podcasts

Podcast by CXM Academy

English

Business

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About CXM Academy Podcasts

Welcome to CXM Academy Podcasts, where we explore customer experience from every angle. Home to Table 7, our global journey into CX across cultures, and Table Stakes, deep-dive masterclasses with world-class CX experts.Whether you want conversational storytelling or expert insights, you'll find practical insights served fresh

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20 episodes

episode Table Stakes - Don't bring the CEO to CX with Anna-Maija Tanninen artwork

Table Stakes - Don't bring the CEO to CX with Anna-Maija Tanninen

The conversation delves into the unique challenges of B2B customer experience, highlighting the fundamental differences between B2C and B2B, the organizational challenge of customer centricity, and the shift from insights to action in B2B CX. It emphasizes the importance of measuring success in B2B CX and the role of CX governance and organizational structure in driving customer-centric initiatives. Takeaways * B2B customer experience differs fundamentally from B2C * Organizational challenge of customer centricity in B2B Chapters * 00:00 Introduction to B2B Customer Experience * 05:04 Challenges of Applying B2C Strategies in B2B * 11:36 Shifting from Insights to Action in B2B CX * 22:52 CX Governance and Organizational Structure

3 Mar 2026 - 27 min
episode Table Stakes - The Workshop formula that works with Dimitri Jambé artwork

Table Stakes - The Workshop formula that works with Dimitri Jambé

In this conversation, Michel Stevens and Dimitri Jambé discuss the critical aspects of learning design and the impact of workshops on professional development. They explore the importance of trust in learning design and the need to optimize workshops for change rather than content coverage. Dimitri shares insights on structuring workshops for application and the future of learning design, emphasizing the role of human connection and the evolving use of AI in the learning process. Takeaways * Designing workshops for change * The importance of trust in learning design Chapters * 00:00 The Design Problem in Workshops * 09:06 What's in it for Me? * 15:06 The Moment of Learning * 23:13 Structuring Workshops for Application * 31:47 The Future of Learning Design

3 Feb 2026 - 35 min
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En fantastisk app med et enormt stort udvalg af spændende podcasts. Podimo formår virkelig at lave godt indhold, der takler de lidt mere svære emner. At der så også er lydbøger oveni til en billig pris, gør at det er blevet min favorit app.
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