#96: The 3 Types of Bad Reviews (And Exactly How to Handle Each One)

#96: The 3 Types of Bad Reviews (And Exactly How to Handle Each One)

Bad reviews are part of running a landscaping business—but not all bad reviews are the same. In this episode of The Landscaping Growth Script, Katy Doss breaks down the three types of bad reviews you’re most likely to encounter and, more importantly, how to respond to each one without making the situation worse. Because here’s the reality: most business owners either get defensive, over-explain, or avoid responding altogether—and all three can hurt your reputation more than the review itself. Inside this episode, you’ll learn: * The difference between a client fit problem, a process problem, and a visibility problem * How to respond professionally without sounding defensive or reactive * Why your response matters more to future clients than the review itself * When (and how) to ask a client to update their review after resolving an issue * What bad reviews are actually telling you about your business—and how to use that information to improve If you’ve ever read a review and thought, “That’s not what happened at all,” this episode will help you take a step back, respond strategically, and protect your reputation in the process. And if you want the exact wording for responses, we’ve created a free downloadable guide with templates you can use right away. You can grab that at scriptmarketingco.com/resources.

#95: How R&R Landscaping Turned Core Values Into Daily Behavior

Most landscaping companies have core values.  They’re written down. They sound good. But they’re not actually showing up in day-to-day behavior.  In this episode, Katy sits down with Claire Goldman of R&R Landscaping to talk about how they turned their core values into something their team actually uses—every single day.  Together, they unpack how R&R, with the help of Script, built an internal brand called TROAD and what it took to go from eye rolls and skepticism… to full team buy-in.  You’ll learn:  * Why most core values don’t stick  * What an internal brand actually is (and why it matters)  * How to create a shared language your team will use  * And how alignment at the team level impacts growth, accountability, and scalability  If your team isn’t fully aligned—or your core values feel more like decoration than direction—this episode will show you what to do instead.

#94: 7 Ways to Prepare Your Landscaping Business for AI Search (Before Your Competitors Catch On)

The way homeowners search for landscaping companies is evolving - and it’s happening faster than most people realize.  More and more potential clients are skipping traditional Google searches and turning to AI tools like ChatGPT, Copilot, and others to ask detailed questions and get direct recommendations. That shift means your business doesn’t just need to rank anymore - it needs to be understood and trusted enough to be recommended.  In this episode of The Landscaping Growth Script, Katy Doss introduces Generative Engine Optimization (GEO) and explains how it differs from traditional SEO. Then she walks through 7 actionable strategies landscaping companies can implement right now to better position their business for AI-driven search.  You’ll learn how to:  * Create content that actually answers real client questions  * Turn your projects into meaningful case studies  * Build authority through blog content and video  * Clarify your positioning so you’re easier to recommend  * Align your messaging across your website, Google profile, and other platforms  If you want to stay competitive, attract better clients, and make sure your business shows up in the next generation of search, this episode will give you a clear place to start.

#93: Why “Feeling Better at Home” Is the Most Undervalued Selling Strategy in Landscaping

Biophilic design is everywhere in the landscaping industry right now, but here’s the problem: it’s not helping most companies sell better projects.  Not because it’s a bad concept, but because it’s not being translated into something homeowners actually care about.  In this episode of The Landscaping Growth Script, Katy Doss breaks down why “feeling better at home” is one of the most powerful—and most overlooked—selling strategies in landscaping.  You’ll learn how to take a concept like biophilic design and turn it into messaging that:  * Connects to real homeowner motivations like stress relief and daily lifestyle  * Makes your work easier to understand (and easier to say yes to)  * Naturally increases project scope without feeling pushy  * Positions your company beyond price-based comparisons  If you’ve ever felt like your designs are thoughtful - but your marketing and sales conversations aren’t reflecting that value - this episode will show you exactly how to close that gap.  Because at the end of the day, you’re not just building landscapes.  You’re helping people enjoy their home in a way they haven’t before - and that’s what actually sells.

#92: What Marketing ROI Actually Looks Like in Landscaping - and Why It Takes Time

What kind of ROI should you actually expect from marketing in a landscaping business?  It’s one of the most common questions - and one of the most misunderstood.  In this episode, we break down what marketing ROI really looks like in design/build and maintenance companies, why it doesn’t show up the way most owners expect, and how to evaluate it in a way that actually makes sense for this industry.  We walk through:  * Why ROI in landscaping is harder to measure than in other businesses  * The 3 phases of the Landscaping ROI Curve—and what to expect in each  * Why more leads don’t always mean better results  * What “good ROI” actually looks like over time  * The biggest reason marketing ROI feels unclear (and how to fix it)  If you’ve ever felt like your marketing is working - but you can’t clearly connect it to revenue - this episode will give you the clarity you’ve been missing.  Download The Landscaping ROI Tracker here [https://scriptmarketingco.com/guides/].