The AI Support Dilemma

Podcast by jamie

English

News & politics

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About The AI Support Dilemma

Is AI really revolutionizing customer support, or are we still years away from the promise? Join Jamie (founder) and Rachael (lead developer) as they discuss the real state of AI in customer service—the hallucinations, the privacy concerns with Google's Gemini rollout, and why full automation isn't happening anytime soon. Learn more: https://hiaireply.com

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The AI Support Dilemma Ep. 1

Is AI really revolutionizing customer support [https://hiaireply.com/], or are we still years away from the promise? Join Jamie (founder) and Rachael (lead developer) as they discuss the real state of AI in customer service—the hallucinations, the privacy concerns with Google's Gemini rollout, and why full automation isn't happening anytime soon. From their experience building an AI email reply tool for customer support, they share honest insights about what's actually working (and what's not) in the AI revolution. A candid conversation about expectations vs. reality in the age of AI assistants.

7 Feb 2026 - 9 min

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