The Digital Voice Of The Customer

Unlocking AI in Utility Customer Engagement: AGENT511 Conversational Virtual Assistant

Listen to our latest podcast and discover how AGENT511 brand new Conversational Virtual Assistant (Chatbot) can transform your utility's customer interactions by leveraging state-of-the-art AI technology, customized with real utility data.  You will also access a roadmap for introducing and scaling this solution within your organization. Enjoy the episode and: * See how AGENT511 AI Assistant manages outage reporting, billing inquiries, and energy usage questions in real-time. * Explore personalized customer engagement through tailored responses based on real utility data. * Learn about multi-channel accessibility with our cloud-based deployment, and potential expansions to other digital platforms. * Discover how you can implement this solution now with AGENT511 Utility Conversational AI Pilot Program.

Generative AI and The Future of Utility Customer Engagement

In this episode, the AGENT511 team discusses the company's vision for integrating LLMs and Generative AI into your utility customer engagement strategy. Listen to Jay Malin, Managing Director; Raed Adhami, CTO; and Leo Molina, Director of Software Architecture as they explain why this moment in history is like no other – from the rising costs of customer service and labor shortages, to higher need for productivity and evolving customer expectations of our post-pandemic society. A new kind of unified digital brand is on the horizon for the utilities that are ready to leverage the opportunities introduced by Generative AI. Discover more in this episode.

Enhance Your PSAP's Situational Awareness – Leveraging Streaming Video For Precise Dispatching

In this episode, Denis Marin, Sr. Product Manager at Intrado and Jay Malin, Managing Director at AGENT511 discuss how to maximize the usage of one of the most important available tools – the camera phone – to enable dispatchers to link emergency calls with multimedia and live streaming video, and better prepare first responders to rapidly tackle danger. Both industry leaders demonstrate the capability and describe use cases. Listen to this episode and learn about: * How you can utilize our tools to put dispatch in control of streaming video and multimedia; * Multiple use cases, best practices, and insights into emerging industry standards; * AGENT511-Intrado Power 911 recently launched integration; * How AGENT511 and Intrado can help you better respond to emergencies.

Increase Customer Loyalty During Outages – A Chat with Russ Henderson, Director of Research & Councils at Chartwell

In this episode our CEO Jay Malin meets with Russ Henderson, Director of Research and Councils at Chartwell, to discuss their experiences working with leading utilities to create successful customer engagement programs.

Helping Public Safety, One Conversation At A Time – A Chat with Paul Guest from Zetron, a Codan Company

In this episode our CEO Jay Malin meets with Paul Guest, Senior Director of Business Development and Product Marketing at Zetron, a Codan Company. Paul is a veteran of the public safety industry and is proud to play a small but important role in helping public safety one conversation at a time. He's an active volunteer in his community and is truly dedicated to excellence in public safety. The podcast explores the recent acquisition of Zetron by Codan, and the exciting opportunities that lie ahead not only for the organization and their customers but the wider industry, too.