The eCom Ops Podcast

How to Build a Product Business Without Owning the Factory - Jen Millard

HOW TO BUILD A PRODUCT BUSINESS WITHOUT OWNING THE FACTORY Jen Millard doesn't follow playbooks, she rewrites them, across retail, fintech, and now CPG. Jen Millard Jen has built companies across retail, fintech, and CPG. She started at Sears, rose to SVP at Saks Fifth Avenue, then moved into fintech, serving as VP at Mastercard after selling her card-linked offers startup, and later became an Entrepreneur-in-Residence at Sutter Hill Ventures. She holds two U.S. patents and has contributed to multiple successful exits. Mainelove Mainelove is a Maine-based premium canned water company built on one idea: great water deserves a smarter distribution model. Instead of building its own bottling plant, Mainelove partners with local Maine breweries that have access to pristine water sources, creating an asset-light production network. * You Will Learn: * How Mainelove built an asset-light model through brewery partnerships * Why every workflow gets documented in Asana before it's automated * Common mistakes first-time CPG founders make, and how to dodge them * How moving fast helped land nationwide distribution * Why sales and logistics still run on people, even in the AI era * The one process Jen refuses to automate * The No.1 eCom Operations hack * “You have a thesis, you have signals, but you know, you're probably 80% right. You're not going to be a hundred.” * This episode is sponsored by B2Bware [https://b2bware.com/] the B2B commerce platform that replaces your email orders, your manual data entry, and your integration mess with one system that runs on your ERP. Check them out at b2bware.com [https://b2bware.com/]. Let’s keep learning and growing together in the world of eCommerce! If you want to learn more about our podcast or have an exciting story to share with our audience, check SyncSpider’s website [https://info.syncspider.com/podcast] for more info.

The Best Logistics Strategy Most eCommerce Brands Miss with Daniel Cunningham Jr.

THE BEST LOGISTICS STRATEGY MOST ECOMMERCE BRANDS MISS In this episode of the eComOps Podcast, Norbert Strappler sits down with Daniel Cunningham Jr., Founder and CEO of Shiplo, to discuss why logistics becomes increasingly complex as brands scale and why most companies don't notice the problems until they're already losing margin. Daniel Cunningham Jr. is the Founder and CEO of Shiplo and a serial entrepreneur who has spent more than 20 years building, scaling, and exiting logistics technology companies. Throughout his career, he has focused on solving the operational challenges that emerge as brands grow across channels, warehouses, carriers, and markets. His work centers on helping businesses gain greater visibility, efficiency, and control over their fulfillment operations. Shiplo is an AI-powered logistics orchestration platform that helps eCommerce brands manage fulfillment across carriers, warehouses, and distribution networks. By acting as a coordination layer between disconnected systems, Shiplo enables businesses to optimize carrier selection, automate operational workflows, improve visibility, and reduce logistics costs through intelligent routing and data-driven decision-making.  * You Will Learn: * Why logistics is one of the biggest hidden profit leaks in eCommerce * What breaks first when brands add new sales channels and warehouses * Why the cheapest carrier rate is often the most expensive choice * How multi-carrier strategies can improve margins and customer experience * The role AI agents will play in the future of logistics operations * Why clean logistics data matters more than ever in the AI era * How fulfillment impacts customer retention and long-term growth * Show Notes: * (00:01:03) Meet Daniel and Shiplo * (00:02:12) The Real Enemy Fragmentation * (00:05:03) When Scaling Breaks Visibility * (00:07:26) Why Problems Hide in Averages * (00:09:13) Rates Versus Real Outcomes * (00:11:42) Multi Carrier Strategy Explained * (00:13:14) When to Optimize Logistics * (00:15:00) Integration Effort and Change * (00:16:41) Logistics as a Growth Lever * (00:18:22) Myths Sustainability and Waste * (00:20:26) Lessons from the Warehouse Floor * (00:22:18) What Differentiates Future Brands * (00:26:52) Closing Question and Wrap Up * This episode is sponsored by B2Bware [https://b2bware.com/] the B2B commerce platform that replaces your email orders, your manual data entry, and your integration mess with one system that runs on your ERP. Check them out at b2bware.com [https://b2bware.com/]. Let’s keep learning and growing together in the world of eCommerce! If you want to learn more about our podcast or have an exciting story to share with our audience, check SyncSpider’s website [https://info.syncspider.com/podcast] for more info.

From Views to Sales: The Shoppable Video Playbook with Eitan Koter

FROM VIEWS TO SALES: THE SHOPPABLE VIDEO PLAYBOOK Eitan Koter is the Co-Founder and co-CEO of Vimmi, a video commerce SaaS company helping brands accelerate sales through shoppable videos. With over 20 years of experience in startups, public companies, and even a NASDAQ IPO, Eitan is a thought leader in digital marketing, video commerce, and startup strategies. Vimmi is a leading video commerce platform that helps brands and retailers turn passive viewers into active buyers through shoppable videos. With seamless integration across major platforms like TikTok, YouTube, Instagram, and Amazon, Vimmi empowers businesses to boost conversions and engage customers where they spend their time. * You Will Learn * How shoppable videos can enhance the customer experience and boost conversion rates. * Best practices for starting with video content, even if you're not comfortable in front of a camera. * How are different platforms (TikTok, YouTube, Facebook, Instagram, etc.) used for shoppable videos, and what are their benefits? * The importance of being consistent and authentic when producing content to increase engagement and trust. * Insights into integrating products into videos seamlessly, syncing platforms like Shopify, WooCommerce, and Amazon for effective video commerce. * This episode is brought to you by B2Bware * B2Bware by SyncSpider [https://b2bware.com/] is a self-service B2B portal designed for manufacturers, distributors, and wholesalers that rely on complex pricing, ERP data, and large product catalogs, and don’t want to add more scripts. Try B2Bware today. [https://b2bware.com/contact-us/] Let’s keep learning and growing together in the world of eCommerce! If you want to learn more about our podcast or have an exciting story to share with our audience, check SyncSpider’s website [https://info.syncspider.com/podcast] for more info.

When Product Content Is Slowing Down Your eCommerce Growth with Lynn Herman

WHEN PRODUCT CONTENT IS SLOWING DOWN YOUR ECOMMERCE GROWTH Lynn Herman is an ABM Marketing Manager at Canto with extensive experience in digital asset management, product information management, and content operations. Before joining Canto, she worked at Image Relay, one of the early companies focused on combining product information and digital assets into one system. Canto is a digital asset management platform that helps brands organize, manage, and distribute digital content from a centralized location. Its platform helps marketing, eCommerce, and creative teams create a single source of truth, improve content searchability, automate workflows, and keep product assets consistent across every channel. * You Will Learn: * Why product content becomes harder to manage as brands scale * How marketplace requirements create content chaos * Why every brand needs a single source of truth * How outdated product content can hurt listings and increase returns * Where AI creates the most value in content operations * Why user-generated content matters more than ever * How better content operations help teams launch faster * Show Notes: * (00:00:58) Meet Lynn Herman * (00:02:52) Scaling Content Chaos * (00:04:04) Multi Channel Headaches * (00:06:22) Single Source of Truth * (00:09:04) Content System Mindset * (00:10:11) Listings Suppressed Risks * (00:15:09) User Generated Content * (00:17:37) Prompt Skills Investment * (00:18:51) Question For Next Guest * (00:19:26) Final Takeaways * This episode is brought to you by B2Bware * B2Bware by SyncSpider [https://b2bware.com/] is a self-service B2B portal designed for manufacturers, distributors, and wholesalers that rely on complex pricing, ERP data, and large product catalogs, and don’t want to add more scripts. Try B2Bware today. [https://b2bware.com/contact-us/] Let’s keep learning and growing together in the world of eCommerce! If you want to learn more about our podcast or have an exciting story to share with our audience, check SyncSpider’s website [https://info.syncspider.com/podcast] for more info.

Your Best Creative Is Killing Your Conversion with Aaron Smedley

YOUR BEST CREATIVE IS KILLING YOUR CONVERSION In this episode, Aaron Smedley, GM of Shopify at Cloudinary, breaks down why the visual layer is one of the most underestimated operational levers in eCommerce. Drawing on his experience at Apple, Arc'teryx, and Cloudinary, he explains how asset chaos creates hidden costs, why slow pages are a management problem not a design problem, and what it actually takes to build a media system that scales. Aaron Smedley is GM of Shopify at Cloudinary and a digital commerce operator with 15 years of experience across brands like Apple and Arc'teryx. He works at the intersection of retail operations, customer experience, and Shopify transformation, helping brands scale without sacrificing speed, consistency, or performance. Cloudinary is a visual media platform that helps eCommerce brands manage, optimize, and deliver images and videos at scale across every channel and device. * You'll learn: * Why visuals are an operational system, not just creative assets * The four failure modes of poor image management * How to start fixing your media layer without boiling the ocean * Where AI helps and where automation matters more * Show Notes: * (00:01:14) Meet Aaron and His Journey * (00:03:35) Why Brands Get Visuals Wrong * (00:06:29) Four Things to Never Do * (00:08:22) Start Small and Systemize * (00:10:39) The Hidden Cost of Chaos * (00:11:48) Tools and ROI for DAM * (00:13:39) AI vs Automation in Media * (00:16:45) Designing for Human Behavior * (00:19:41) Speed Without Sacrificing Beauty * (00:20:51) Rapid Fire and Apple Lessons * (00:23:20) Books and Final Takeaways * This episode is brought to you by B2Bware * B2Bware by SyncSpider [https://b2bware.com/] is a self-service B2B portal designed for manufacturers, distributors, and wholesalers that rely on complex pricing, ERP data, and large product catalogs, and don’t want to add more scripts. Try B2Bware today. [https://b2bware.com/contact-us/] Let’s keep learning and growing together in the world of eCommerce! If you want to learn more about our podcast or have an exciting story to share with our audience, check SyncSpider’s website [https://info.syncspider.com/podcast] for more info.