The Efficient Care Podcast

Ep.09 How to Manage Automation Integrations in Healthcare Revenue Cycle?

In this episode of 'The Efficient Care Podcast' we are talking about the domino effects of adopting automations in a healthcare practice's revenue cycle. Our host, Shruti Mehrotra, is joined today by Niobis Queiro. She is a veteran in revenue cycle management and has worked in the healthcare industry for more than 30 years, Nio's background in revenue cycle, finance, and technology allows her to continue helping healthcare organizations evolve their digital and hyper-automation ecosystems using strategic transformational models. She was one of Modern Healthcare’s Top 25 innovators in 2021, where she was recognized for developing novel ways of improving patients’ access to care during the pandemic of 2020. Listen on to hear as they discuss why good communication with your patients is at the heart of implementing patient transparency, change management strategies you can bank upon when you're transitioning to newer RCM technologies, why healthcare revenue data is important and how automations will create new opportunities in healthcare in the coming decades. She talks about her new book 'Joy Notes' which is a must read for business leaders across the board and offers rare life lessons for women in healthcare and beyond. You can find a copy of Niobis's book here: https://www.amazon.com/Joy-Notes-Balancing-Trauma-Triumph/dp/1956879528/ref=sr_1_1?crid=1OH1W0THCZ5ED&dib=eyJ2IjoiMSJ9.kTTYebi4mS3w6YSWgZQmPQ.SUw9S8ScSUA94YspLaIXTfVRktH7ynOu72DOnaWTmmk&dib_tag=se&keywords=joy+notes+by+niobis+queiro&qid=1718272726&sprefix=JOy+Notes+%2Caps%2C589&sr=8-1 [https://www.amazon.com/Joy-Notes-Balancing-Trauma-Triumph/dp/1956879528/ref=sr_1_1?crid=1OH1W0THCZ5ED&dib=eyJ2IjoiMSJ9.kTTYebi4mS3w6YSWgZQmPQ.SUw9S8ScSUA94YspLaIXTfVRktH7ynOu72DOnaWTmmk&dib_tag=se&keywords=joy+notes+by+niobis+queiro&qid=1718272726&sprefix=JOy+Notes+%2Caps%2C589&sr=8-1] Spotify playlist that goes along with the book the book: https://open.spotify.com/playlist/6JY69JnRGkKYVJlLUFNZDr?si=bcbe1340805b4181 [https://open.spotify.com/playlist/6JY69JnRGkKYVJlLUFNZDr?si=bcbe1340805b4181] This episode is powered by Aarogram [https://www.aarogram.com/]. Aarogram is fighting the complexity of insurance payments and helping healthcare providers run their practice efficiently to deliver patient-centric care. Aarogram’s AI-enabled solution transforms the way sleep centers and healthcare providers manage their staff workflows and revenue operations. Aarogram's SmartVerify [https://www.aarogram.com/platform] is designed to address the challenges of sleep centers- the rising cost of providing sleep services, declining insurance reimbursements, and staff churn. We enable your staff with automated estimate sheets and smart business insights on insurance payments to help you accelerate verifications and capture more revenue. Follow Aarogram: LinkedIn: https://www.linkedin.com/company/aarogram [https://www.linkedin.com/company/aarogram]

Ep. 08 Integrating Price Estimation Automations at Independent Practices [Part 2]

In the latest episode of 'The Efficient Care Podcast' we continue a crucial conversation on the complex world of patient financial clearance, specifically how to forge a strong provider-technology partnerships that deeply impact all- the front-office staff, the provider and the patients. Joining me, Shruti Mehrotra, for this two-part series are two incredible guests: Michael Ball, the Vice President of Clinical Services at Neurology Consultants of Dallas (NCD) and Kashyap Purani, co-founder at Aarogram. Here at Aarogram, we specialize in AI-powered solutions for patient price transparency and insurance verification automations. We're thrilled to have NCD on board as one of our valued clients and have Mike come in and share his experience with us. This episode delves into Mike's strategies for improving operational efficiency and staff productivity by leveraging technology, the importance of price transparency for modern healthcare practices, tips on tackling staffing shortages and Mike's golden advice on managing a practice like a pro. Get ready for a knowledge-packed conversation that will equip you with the tools to optimize your practice's operations. Let's dive in!   This episode is powered by Aarogram [https://www.aarogram.com/]. Aarogram is fighting the complexity of insurance payments and helping healthcare providers run their practice efficiently to deliver patient-centric care. Aarogram’s AI-enabled solution transforms the way sleep centers and healthcare providers manage their staff workflows and revenue operations. Aarogram's SmartVerify [https://www.aarogram.com/platform] is designed to address the challenges of sleep centers- the rising cost of providing sleep services, declining insurance reimbursements, and staff churn. We enable your staff with automated task lists and smart business insights on insurance payments to help you accelerate prior authorization and capture more revenue.   Follow Aarogram: Twitter: https://twitter.com/aarogram [https://twitter.com/aarogram] LinkedIn: https://www.linkedin.com/company/aarogram [https://www.linkedin.com/company/aarogram]

Ep.07 Integrating Price Estimation Automations at Independent Practices [Part I]

In the latest episode of 'The Efficient Care Podcast' we're opening a crucial conversation on the complex world of patient financial clearance, specifically how to forge a strong provider-technology partnerships that deeply impact all- the front-office staff, the provider and the patients. Joining me, Shruti Mehrotra, for this two-part series are two incredible guests: Michael Ball, the Vice President of Clinical Services at Neurology Consultants of Dallas (NCD) and Kashyap Purani, co-founder at Aarogram. Here at Aarogram, we specialize in AI-powered solutions for patient price transparency and insurance verification automations. We're thrilled to have NCD on board as one of our valued clients and have Mike come in and share his experience with us. This episode delves into Mike's successful strategies for boosting operational efficiency and staff productivity through his explorations of various software tools. We'll explore crucial factors to consider when choosing a revenue management product, Mike's firsthand experience with startups in integrating tech into existing practices, and the secrets to maintaining profitability at independent practices. Get ready for a knowledge-packed conversation that will equip you with the tools to optimize your practice's operations. Let's dive in! This episode is powered by Aarogram [https://www.aarogram.com/]. Aarogram is fighting the complexity of insurance payments and helping healthcare providers run their practice efficiently to deliver patient-centric care. Aarogram’s AI-enabled solution transforms the way sleep centers and healthcare providers manage their staff workflows and revenue operations. Aarogram's SmartVerify [https://www.aarogram.com/platform] is designed to address the challenges of sleep, neurology centers, telehealth practices- the rising cost of providing sleep services, declining insurance reimbursements, and staff churn. We enable your staff with automated task lists and smart business insights on insurance payments to help you accelerate prior authorization and capture more revenue. Follow Aarogram: Twitter: https://twitter.com/aarogram [https://twitter.com/aarogram] LinkedIn: https://www.linkedin.com/company/aarogram [https://www.linkedin.com/company/aarogram]

Ep.06 Powerhouse Clinicians: Operational Backbones, Patient-First Results

Join us as we kick off 2024 with an engrossing conversation with Abhinav Singh, MD- sleep vigilante and clinician with 14 years of experience at the Indiana Sleep Center. He's not only an excellent clinician, but also a TEDx speaker (What would you do for $13.5 million? [https://www.youtube.com/watch?v=BWWCXp7yBOs]), educator, and author of the book "Sleep to Heal [https://www.amazon.com/SLEEP-HEAL-Refresh-Restore-Revitalize/dp/1630062340]". He is a sleep consultant for the professional basketball team - Indiana Pacers [https://www.nba.com/pacers/] as well as a medical review panelist at the National Sleep Foundation [https://www.thensf.org/]. In this conversation, we delve into the clinical and financial implications of Home Sleep Tests (HSTs) proliferating the field of sleep medicine, maintaining price transparency with patients and about the rewards of being truly patient-centric. [2:02] Sleep Medicine finds Dr. Singh [4:33] Indiana Sleep Center- business setup and what makes it a great workplace [6:52] Clinical and financial implications of home sleep tests. [8:40] Missing pieces of prescribing HSTs [12:51] Does the No Surprises Act affect patient volumes? [14:40] Solving bottlenecks in patient show rates- consult first, testing after [18:25] Staffing Crisis in the US Healthcare System- What works and what doesn't [21:20] Gen- Z staff integrating into healthcare practices [23:10] Revenue leakages - repurposing operations, space utility, expediting insurance approvals [25:02] Channels for communicating with patients, consistent staff [26:16] 360 degrees of sleep awareness [29:00] Sleep to Heal [30:33] Patient Education is Patient-Centricity Get your copy of 'Sleep to Heal' here: https://www.amazon.com/SLEEP-HEAL-Refresh-Restore-Revitalize/dp/1630062340 [https://www.amazon.com/SLEEP-HEAL-Refresh-Restore-Revitalize/dp/1630062340] This episode is powered by Aarogram [https://www.aarogram.com/]. Aarogram is fighting the complexity of insurance payments and helping healthcare providers run their practice efficiently to deliver patient-centric care. Aarogram’s AI-enabled solution transforms the way sleep centers and healthcare providers manage their staff workflows and revenue operations. Aarogram's SmartVerify [https://www.aarogram.com/platform] is designed to address the challenges of sleep centers- the rising cost of providing sleep services, declining insurance reimbursements, and staff churn. We enable your staff with automated task lists and smart business insights on insurance payments to help you accelerate prior authorization and capture more revenue. Follow Aarogram: Twitter: https://twitter.com/aarogram [https://twitter.com/aarogram] LinkedIn: https://www.linkedin.com/company/aarogram [https://www.linkedin.com/company/aarogram]

Ep.05 How to Set Up a Successful, Patient-Centric Sleep Center?

In the fifth installment of this series, we talk to Mohamed Shamiya, MD [https://lvsleepcenter.com/meet-mohamed-shamiya-md/] - a renowned sleep physician who heads the Las Vegas Sleep Center and has authored the book "Get Your Sleep Right [https://www.amazon.com/Get-Your-Sleep-Right-Battle/dp/B0BW2SDCP6]". Dr. Shamiya talks about the challenges of getting sleep studies approved in the U.S., managing reimbursement documentations, the different kinds of sleep medicine practices, and the importance of continuous patient management. [1:55] Dr. Shamiya's journey of choosing sleep medicine as a niche [4:50] Why is it hard to get in-lab sleep studies approved? [8:06] Documentation that help with reimbursements [10:33] Proving hyperventilation and need for BiPAP [12:17] Comprehensive care clinics for sleep disorders [15:55] Importance of having control over Sleep Scoring [18:00] Sleep medicine is a combination of different types of specialties -pulmonary, neurology, psychiatry, and ENT. [18:43] State of independent sleep centers in the US [21:16] Advice for independent sleep labs [23:38] What sleep disorder patients prefer [24:49] Advice for improving efficiency at sleep centers [26:10] Fitting sleep masks on patients and follow-ups [27:38] Need for knowledgeable sleep lab staff [30:49] Revenue leakage in sleep centers [36:18] Message for resident doctors interested in sleep medicine This episode is powered by Aarogram [https://www.aarogram.com/]. Aarogram is fighting the complexity of insurance payments and helping healthcare providers run their practice efficiently to deliver patient-centric care. Aarogram’s AI-enabled solution transforms the way sleep centers and healthcare providers manage their staff workflows and revenue operations. Aarogram's Revenue Operations Manager [https://www.aarogram.com/platform] is designed to address the challenges of sleep centers- the rising cost of providing sleep services, declining insurance reimbursements, and staff churn. We enable your staff with automated task lists and smart business insights on insurance payments to help you accelerate prior authorization and capture more revenue. Follow Aarogram: Twitter: https://twitter.com/aarogram [https://twitter.com/aarogram] LinkedIn: https://www.linkedin.com/company/aarogram [https://www.linkedin.com/company/aarogram]