Structuring and Growing a Customer Success Team

The FOSSA Podcast: Product Management from Startup to Enterprise

* Introductions * How engineering figures out what to build when there’s no product manager: 2:00 * Product management at smaller companies vs. larger companies: 4:35 * Product management - engineering collaboration (and areas of friction) for midsize companies: 15:50 * Growth vs. customer retention during the start-up phase: 20:50 * How engineering-product management collaboration evolves during company growth: 26:30 * Ticketing and why (and when) it’s necessary and valuable: 28:40 * How accountability changes as companies grow: 33:05 * Product management tools (and how needs change depending on company stage): 39:30 * Whether startups should focus on agile methodologies: 47:19

The FOSSA Podcast: Managing Engineering Projects

Introductions Evolution of project management at FOSSA: 1:16  Project management in the pre-agile era: 9:54   Scaling and managing multiple teams: 14:08  Gauging engineering organization success: 24:21  Delegating and planning work: 30:29  Scaling teams and roles: 38:15

The FOSSA Podcast: SCA Purchasing and Implementation Trends

* Introductions * Problems customers are trying to solve with SCA tools like FOSSA: 2:21 * Considerations for evaluating SBOM tools: 7:58 * Seasoned SCA users vs first-time SCA users: 14:10 * How organizations can ensure smooth integration/rollout of SCA: 22:38 * What companies should expect during an evaluation/POC of an SCA tool: 26:33 * Best practices when transitioning from POC to a full rollout: 33:19 * SCA tooling trends to know: 37:42 * Final thoughts and takeaways: 45:50

Structuring and Growing a Customer Success Team

* Introductions * Building the first customer success team: 1:34 * Structuring your customer success team: 5:24 * FOSSA’s approach to customer success: 7:47 * Reflecting on early-stage customer success decisions: 10:18 * Setting customer expectations: 13:09 * Measuring success: 14:08 * Developing processes: 16:26 * Defining success: 19:23 * NPS scores: 22:13 * Gauging customer happiness with your product: 24:25 * Increasing collaboration: 28:27 * Final thoughts and takeaways: 31:39

Early-Stage Technology Decisions and Regrets

* Introductions * Single-page applications vs. multi-page applications: 3:40 * Language choices and diversity: 8:59 * Picking databases: 11:54 * Whether (and how) to use ORMs: 13:38 * How to think about rewrites: 17:45 * Preparing for on-prem environments: 21:06 * Linting in types: 26:12 * Approaches to creating documentation: 31:11 * Considerations for refactoring: 36:35  * The sprint process: 42:34 * Final thoughts and takeaways: 49:45 Visit our website [https://fossa.com/] for more information about FOSSA and how we help organizations manage open source license compliance and security.