The Indicator from Planet Money
Rage. That’s what consumers are feeling right now. A new survey [https://theacsi.com/news-and-resources/press-releases/2026/08/11/press-release-national-acsi-q2-2026/] found consumer complaints hit a record high this year. Another [https://customercaremc.com/2025-national-customer-rage-study/] from last year found a huge share of consumers felt ‘rage’ with a product or service problem. Just think about the modern consumer experience: hidden fees, ballooning customer support wait times (perpetually experiencing higher call volumes than usual) … shrinkflation! Argh!! What’s going on? On today’s show, unpacking consumer rage. And Heather Timmons, who covers consumer rights for The Guardian [https://www.theguardian.com/profile/heather-timmons], talks about what we might do about it. Fact checking by Sierra Juarez [https://www.npr.org/people/1268825622/sierra-juarez]. Your Next Listen — Petty! Econ! Grievances! [https://www.npr.org/2026/07/27/nx-s1-5907115/petty-econ-grievances] Connect with The Indicator — Sign up for The Indicator’s weekly newsletter [https://npr.org/indicatornewsletter]! — Buy the Planet Money book [https://lnk.to/i3AukBdDWE] — Find our socials, YouTube and more [https://linktr.ee/indicator_npr]! For sponsor-free episodes, subscribe to NPR+ [https://plus.npr.org/] Support public media with NPR+ and enjoy perks for over 25 podcasts like this one. This show’s perks include sponsor-free listening. Learn more at plus.npr.org [http://plus.npr.org/]. See pcm.adswizz.com [https://pcm.adswizz.com] for information about our collection and use of personal data for sponsorship and to manage your podcast sponsorship preferences. NPR Privacy Policy [https://www.npr.org/about-npr/179878450/privacy-policy]
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