The Exact Framework to Take Patients From "I'll Think About It" to Paid in Full
🎯 WORKSHOP — Transformational Sales Workshop | July 30th at 12pm EST. Reserve your seat: https://workshop.therehabceos.com/tsl-learn
If patients are hesitating after the evaluation, the problem is not that they do not value care. It is the way the plan of care is being presented. In this video, Dr. Robbie Woelkers breaks down exactly how to take a patient from anxious, uncertain, and doubtful to excited about investing in their recovery.
Dr. Robbie Woelkers walks through the psychology first: why patients need to feel the gap between where they are now and where they actually want to go. Getting out of pain is not the dream outcome. Getting back to work, sport, sleep, travel, training, or life without limitation is what makes the plan matter.
Then he gets tactical. You will see how to uncover the real problem, connect it to the patient’s personal outcome, use test-treat-retest to build belief, prescribe frequency and duration with confidence, handle schedule and partner objections, and present payment options without sounding awkward or pushy.
This is for clinic owners and providers who know their patients need care, but struggle to get them fully bought into the plan. Watch it, use the framework in your next evaluation, and see how much easier the sales conversation becomes when the patient understands what they are actually investing in.
TIMESTAMPS:
00:00 How to go from awkward to irresistible when presenting a plan of care
00:43 What a custom plan of care actually means
01:36 The 3 layers of the patient problem: physical, participation, personal
04:04 How to “dig in the dirt” without sounding awkward
05:34 The trigger moment: when the patient decides enough is enough
06:43 Problem and paradise: connecting pain to the dream outcome
07:17 What to ask when a patient has already tried other care
09:55 How to uncover the real long-term goal
11:16 Future pacing: helping patients see what recovery gives them back
12:12 Why providers lose control of the evaluation
12:49 Pain, priming, performance, and prevention
14:18 Using test-treat-retest to build belief during the exam
15:18 The trust triangle: you, your process, and whether it works for them
15:34 How to turn the exam into a custom plan of care
16:16 Letting the patient help define the timeline
17:52 What to say when the patient thinks it should only take two weeks
19:02 How to prescribe frequency without guessing
20:18 Why plan of care completion changes with visit frequency
21:25 How to explain two times per week vs. three times per week
23:15 Building agreement around frequency and duration
25:28 Asking if the patient actually believes the plan will work
26:57 The 4 things that must align before payment
29:28 How to handle partner objections before they become payment objections
31:02 How to ask permission to sell
32:28 Presenting the package without rushing the price
34:30 How to use a price anchor
36:21 The 4 payment options Robbie recommends
37:48 How to frame insurance, cash, and out-of-network options
39:10 Why you need to collect payment and pre-book the full plan
40:02 Full recap of the custom plan of care framework
42:43 How to join the upcoming workshop
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