The Strategy Catalyst Dispatch

How St. Charles Turned Clinical Quality into Payer Leverage: From Seven MA Payers to One

26 min · 12. maj 2026
episode How St. Charles Turned Clinical Quality into Payer Leverage: From Seven MA Payers to One cover

Description

We dig into how St. Charles Health System, a four-hospital not-for-profit in Central Oregon and the sole major provider across a 32,000-square-mile service area, went from seven Medicare Advantage payers down to one and then turned a twenty-year track record of clinical quality into a negotiating tool that cut cancer treatment authorization times from weeks to a single day. Matt Swafford, CFO, and Mark Hallett, Chief Clinical Officer, walk us through the decision to terminate contracts with six national MA payers, how they used NCCN concordance rates to negotiate instant authorization with PacificSource, and the CFO-CCO partnership model that enabled it all.

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38 episodes

episode 2026 Summit Recap: Service Line Rationalization, Scenario Planning, and AI artwork

2026 Summit Recap: Service Line Rationalization, Scenario Planning, and AI

This episode recaps three key themes from the 2026 Strategy Catalyst Summit: what it takes to move service line rationalization from theory to action, what a live scenario planning exercise revealed about strategic preparedness, and who should be owning the AI agenda. Watch our highlight reel from the summit here [https://www.youtube.com/watch?v=y6hHlfynB_I]. And for more on the content referenced in this episode, read our analysis in The Strategist here [https://hmacademy.com/insights/strategy-catalyst/leadership-and-governance/four-insights-and-highlights-from-the-2026-strategy-catalyst-summit] and check out our Stress Test Scenario Planning Guide here [https://hmacademy.com/insights/strategy-catalyst/payer-strategy/stress-test-a-scenario-planning-guide-for-policy-and-market-disruption].

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