Flooring Xtra Yallah: Building a Family Flooring Business the Right Way

Flooring Xtra Yallah: Building a Family Flooring Business the Right Way

What does it really take to build a successful flooring business that stands the test of time? In this episode of The Underlay, Matt and Michael continue their New South Wales tour with a stop at Flooring Xtra Yallah, where they sit down with owner Ben for one of the most honest and insightful conversations of the series. Ben shares his incredible journey from unloading rugs in a Harvey Norman warehouse to owning and growing one of the South Coast's most respected family flooring businesses. Along the way, he opens up about the sacrifices, setbacks, and long hours that shaped his career, proving that success is built on hard work, resilience, and an unwavering commitment to doing the right thing. The conversation explores why relationships matter more than transactions, why customers buy from people they trust, and how building genuine connections creates long-term success for both retailers and suppliers. Ben also explains why every flooring product has a story and why understanding that story is just as important as understanding the technical specifications. The team dives deep into one of the biggest topics facing the flooring industry today: floor preparation. They discuss why proper preparation is often overlooked, how cutting corners leads to expensive failures, and why education remains one of the industry's greatest opportunities. You'll also hear an honest discussion about installer professionalism, supplier relationships, product quality, delegation, leadership and why the future of the flooring industry depends on collaboration rather than competition. It's a refreshing conversation between people who genuinely care about improving the industry for retailers, installers, suppliers and ultimately the customer. Whether you're a flooring retailer, installer, supplier or simply interested in what makes successful family businesses thrive, this episode is packed with practical advice, memorable stories and valuable lessons that extend far beyond flooring. Listen now and discover why doing things the right way will always outperform doing them the easy way. #TheUnderlay #FlooringIndustry #FlooringXtra #FloorPreparation #BusinessLeadership #FamilyBusiness #FlooringRetail #InstallerLife #AustralianBusiness #FlooringProfessionals

The DIY Flooring Myth: Why Clicking Boards Is the Easy Part

Everyone loves a renovation show, but is flooring really as easy as buying a few boxes and clicking them together? In this episode of The Underlay, Matt White and Clever Choice GM Michael Roberts tackle one of the biggest misconceptions in the industry, that plank flooring is a DIY product that isn't always DIY. With over 20 years of experience, Michael breaks down why laying the boards is only a small part of the process. In fact, the first board doesn't go down until step 20 of Clever Choice's 39-step installation guide. From moisture testing and floor preparation to raft sizes, expansion gaps and climate control, the boys explain why the unseen work is often the most important. Using Project Miriah as a real-world example, they reveal how environmental conditions, subfloor preparation and product selection can make or break a flooring project. They also discuss why hybrid flooring isn't a magic solution, the importance of trims and expansion, and why choosing the right product for the right home matters more than ever. Whether you're considering tackling your own flooring project or simply want to understand what goes into a professional installation, this episode is packed with practical advice, industry insights and a few hard-earned lessons from the field. Thinking about new flooring? Before you pick up the tools, make sure you understand the process. Visit Clever Choice Flooring for installation guides, training videos and expert advice, or speak with one of their trusted retail partners. Clever Installation Guide https://api.cleverchoice.com.au/uploads/files/20240918/Installation_Instructions.pdf #TheUnderlayPodcast #FlooringIsntBoring #CleverChoiceFlooring #DIYFlooring #HybridFlooring #VinylPlankFlooring #FloorPreparation #FlooringInstallation #FlooringIndustry #HomeRenovation

Richard from Kandu: The Freight Behind the Floor

In this episode of The Underlay, Matt and Michael sit down with Richard from Kandu Freight Management to explore one of the most important yet often overlooked parts of the flooring industry: freight. While products, sales, and installation often take centre stage, getting flooring safely and efficiently from the warehouse to the customer is a challenge that can make or break the customer experience.  Richard shares insights into the freight brokerage industry, explaining how Kandu works with more than 100 transport providers across Australia to deliver tailored freight solutions for businesses like Clever Choice Flooring. The conversation dives into why no single carrier can be the best at everything, and how having access to multiple transport networks allows Kandu to adapt quickly when disruptions occur, whether that's rail outages, carrier performance issues or regional delivery challenges.  The episode also explores the growing expectations customers have around freight tracking, communication and delivery timeframes. Comparing freight to the simplicity of tracking a pizza or an Amazon parcel, the team discuss why large palletised freight is far more complex, involving multiple depots, forklifts, trucks and human touchpoints before it reaches its final destination.  Michael also provides an honest look at the challenges Clever Choice faces servicing customers across Australia, particularly in Western Australia, where distance, rail disruptions and freight costs can significantly impact delivery times. The discussion highlights the importance of communication, partnerships, and the search for long-term solutions that prioritise customer outcomes.  It's a fascinating behind-the-scenes look at an industry that most people never think about, until something doesn't arrive on time. #TheUnderlayPodcast #KanduTransport #FreightManagement #FlooringIndustry #SupplyChain #LogisticsAustralia #FlooringDistribution #AustralianBusiness #FreightSolutions #CleverChoiceFlooring

Flooring Xtra Mona Vale: Why Great Floors Start with Great People

The Sydney tour continues on The Underlay as Matt and Michael head to the Northern Beaches to visit Flooring Xtra Mona Vale, where they sit down with young business owner Campbell for an honest and inspiring conversation about flooring, family, and building a business from the ground up.  At just 27 years old, Campbell has already built a thriving flooring business alongside his mum after opening the store right in the middle of COVID back in 2021. Coming from a carpentry background, Campbell explains how a passion for flooring unexpectedly took over his original dream of becoming a builder, eventually leading him into retail, installation and business ownership.  The episode dives deep into the realities of running a modern flooring store, from customer service and team culture, to warehouse systems, installation management and the importance of empowering staff. Campbell shares how the business has grown through trust, hard work and putting the customer first, while also reflecting on the influence his mum's work ethic and entrepreneurial mindset had on shaping his own career.  Floor preparation becomes a major topic throughout the discussion, with the team reinforcing a message repeated across the industry: great floors start with proper prep. From hybrids and timber through to vinyl plank installations, the conversation explores why honest communication with customers and realistic expectations are essential for long-term flooring performance.  The episode also touches on the growing popularity of glue-down vinyl plank flooring, the return to direct-stick systems, and the evolving preferences of homeowners across the Northern Beaches market. It's a fun, insightful and highly relatable episode about hard work, culture and building a flooring business the right way. #TheUnderlayPodcast #FlooringXtraMonaVale #FlooringIndustry #NorthernBeaches #FloorPreparation #VinylPlankFlooring #AustralianTrades #FlooringEducation #CleverChoiceFlooring #HybridFlooring

Hybrid, Timber and Bamboo: The Clever Choice Product Overview (Part 2)

Part Two of The Underlay's massive Clever Choice product deep dive sees Matt and Senior Sales Manager Greg Harvey tackle the category that changed the Australian flooring market forever, hybrid flooring. Alongside that, the episode also explores Clever's evolving timber range and the return of the product that started it all, bamboo.  Greg breaks down why Clever Choice hybrids have earned such a strong reputation across the industry, explaining how product design, QC processes, and real-world installer feedback have helped set Clever apart in the overcrowded hybrid market. From the entry-level Fusion through to premium ranges like Scenic and Chevron, the discussion highlights the importance of matching the right product to the right home, subfloor and customer expectations.  The episode also dives into the aesthetics of modern flooring, from super-matte finishes and natural timber embossing to long, wide board formats that completely transform a space. Matt and Greg revisit Project Miriah as a real-world example of how Clever's ranges can seamlessly work together across vinyl, hybrid and staircase applications.  Timber flooring then takes centre stage, with Greg unpacking the refreshed timber portfolio, including Pure, Meadows, Beauty and Earthlandia. The conversation explains the difference between clean-grade and feature-grade timber, why ash is becoming increasingly popular, and why direct stick installation continues to deliver the best long-term results.  Finally, the boys finish where Clever Choice originally began, with bamboo. Once written off by parts of the industry, bamboo is quietly making a comeback, and Greg explains why proper installation and education are changing perceptions once again. This is essential listening for retailers, installers and anyone wanting a genuine understanding of modern flooring products. #TheUnderlayPodcast #CleverChoiceFlooring #HybridFlooring #TimberFlooring #BambooFlooring #FlooringIndustry #FlooringEducation #AustralianTrades #FlooringInnovation #InstallerInsights