Title Agents Podcast

Ditch the Excel Report: How We Built Visual KPI Dashboards with Claude

What if your title company could instantly visualize performance problems before they become operational disasters? In this episode, Mo Choumil and Hope Ottoviani break down how they're using Claude, AI dashboards, and automation workflows to transform boring spreadsheets into real-time visual scorecards that track production, phone responsiveness, errors, compliance, and customer service performance across departments. If you're still managing your business through static Excel files and delayed reporting, this episode will completely change how you think about operational visibility. What you'll learn from this episode * How AI dashboards turn overwhelming spreadsheets into visual scorecards * The key metrics that All Tech National Title is now measuring * How RingCentral analytics and AI reporting expose customer service gaps * Why automation is the next step in eliminating manual reporting * How AI-powered compliance dashboards simplify legal tracking Resources mentioned in this episode * Anthropic [https://www.anthropic.com] * RingCentral [https://www.ringcentral.com] * Microsoft Power Automate [https://powerautomate.microsoft.com] * Microsoft Outlook [https://outlook.office.com] * Qualia [https://www.qualia.com] About Hope Ottoviani Hope Ottoviani has diverse work experience spanning various industries. Hope began their career in 2005 as a Dishwasher/Caterer at Nissan Pavilion/Jiffy Lube Live. Hope then worked as a Shift Runner at Domino's Pizza from 2005 to 2009. In 2009, they became a Crew Leader at Einstein's Café, where they stayed until 2011. During this time, in 2010, they also had an internship at the CBS Radio Station. In 2010, they joined Starbucks as a barista and remained there until 2011. In 2011, they joined Clearmind Events as a Trainer/Authorized Distributor for a few months. Since 2011, they have worked at Alltech National Title, starting as a Settlement Processor and becoming an Operations Manager. Currently, they hold the position of National Director of Operations. Hope Ottoviani completed an AA degree in Communications from Lord Fairfax Community College from 2007 to 2009. Hope then pursued a BA in Communications at Christopher Newport University from 2009 to 2011. Additionally, they obtained certifications as an insurance producer and a title producer from ATG Title. Connect with Hope * Website: ATG Title [https://atgtitle.com/] * LinkedIn: Hope Ottoviani [https://www.linkedin.com/in/hope-ottoviani-4a60ba3b/] Connect With Us Love what you're hearing? Don't miss an episode! Follow us on our social media channels and stay connected. * Explore more on our website: www.alltechnational.com/podcast [http://www.alltechnational.com/podcast] * Stay updated with our newsletter: www.mochoumil.com [http://www.mochoumil.com/] * Follow Mo on LinkedIn: Mo Choumil [https://www.linkedin.com/in/mo-choumil-72954a27/overlay/contact-info/] Stop waiting on underwriter emails or callbacks—TitleGPT.ai gives you instant, reliable answers to your title questions. Whether it's underwriting, compliance, or tricky closings, the information you need is just a click away. No more delays—work smarter, close faster. Try it now at www.TitleGPT.ai [http://www.titlegpt.ai]. Closing more deals starts with more appointments. At Alltech National Title, our inside sales team works behind the scenes to fill your pipeline, so you can focus on building relationships and closing business. No more cold calling—just real opportunities. Get started at AlltechNationalTitle.com [http://alltechnationaltitle.com]. Extra hands without extra overhead—that's Safi Virtual. Our trained virtual assistants specialize in the title industry, handling admin work, client communication, and data entry so you can stay focused on closing deals. Scale smarter and work faster at SafiVirtual.com [http://safivirtual.com].

AI Starts at the Top: How We Built Claude Into Our Company DNA

Most companies are experimenting with AI, but very few are implementing it with structure, leadership buy-in, and real operational strategy. In this episode, Mo Choumil and Hope Ottoviani pull back the curtain on how All Tech National Title and ATG Title are rolling out Claude Enterprise internally, from building "master memory files" and department-specific AI projects to creating a company-wide knowledge base that cuts down repetitive questions and accelerates workflows. If you're still treating AI like a side tool instead of core infrastructure, this conversation will completely change how you think about implementation. What you'll learn from this episode * Why successful AI adoption must start at the leadership level and cascade through departments systematically * The role department-specific AI projects play in building scalable internal knowledge systems * How "master memory files" create context-rich AI systems tailored to your company's values, SOPs, and compliance requirements * Foundational skills for getting useful outputs from AI systems * How AI-powered internal knowledge bases reduce operational bottlenecks and improve employee efficiency Resources mentioned in this episode * Anthropic [https://www.anthropic.com] * ChatGPT [https://chat.openai.com] * Google Gemini [https://gemini.google.com] * xAI [https://x.ai] * Microsoft OneDrive [https://www.microsoft.com/microsoft-365/onedrive/online-cloud-storage] * Perplexity [https://www.perplexity.ai] * Title GPT * Ask All Tech [https://askalltech.com] About Hope Ottoviani Hope Ottoviani has diverse work experience spanning various industries. Hope began their career in 2005 as a Dishwasher/Caterer at Nissan Pavilion/Jiffy Lube Live. Hope then worked as a Shift Runner at Domino's Pizza from 2005 to 2009. In 2009, they became a Crew Leader at Einstein's Café, where they stayed until 2011. During this time, in 2010, they also had an internship at the CBS Radio Station. In 2010, they joined Starbucks as a barista and remained there until 2011. In 2011, they joined Clearmind Events as a Trainer/Authorized Distributor for a few months. Since 2011, they have worked at Alltech National Title, starting as a Settlement Processor and becoming an Operations Manager. Currently, they hold the position of National Director of Operations. Hope Ottoviani completed an AA degree in Communications from Lord Fairfax Community College from 2007 to 2009. Hope then pursued a BA in Communications at Christopher Newport University from 2009 to 2011. Additionally, they obtained certifications as an insurance producer and a title producer from ATG Title. Connect with Hope * Website: ATG Title [https://atgtitle.com/] * LinkedIn: Hope Ottoviani [https://www.linkedin.com/in/hope-ottoviani-4a60ba3b/] Connect With Us Love what you're hearing? Don't miss an episode! Follow us on our social media channels and stay connected. * Explore more on our website: www.alltechnational.com/podcast [http://www.alltechnational.com/podcast] * Stay updated with our newsletter: www.mochoumil.com [http://www.mochoumil.com/] * Follow Mo on LinkedIn: Mo Choumil [https://www.linkedin.com/in/mo-choumil-72954a27/overlay/contact-info/] Stop waiting on underwriter emails or callbacks—TitleGPT.ai gives you instant, reliable answers to your title questions. Whether it's underwriting, compliance, or tricky closings, the information you need is just a click away. No more delays—work smarter, close faster. Try it now at www.TitleGPT.ai [http://www.titlegpt.ai]. Closing more deals starts with more appointments. At Alltech National Title, our inside sales team works behind the scenes to fill your pipeline, so you can focus on building relationships and closing business. No more cold calling—just real opportunities. Get started at AlltechNationalTitle.com [http://alltechnationaltitle.com]. Extra hands without extra overhead—that's Safi Virtual. Our trained virtual assistants specialize in the title industry, handling admin work, client communication, and data entry so you can stay focused on closing deals. Scale smarter and work faster at SafiVirtual.com [http://safivirtual.com].

Cybersecurity Measures to Fortify Your Title Company with Tom Cronkright

In this episode, Tom Cronkright shares his gripping journey from wire fraud victim to founder of CertifID, a platform revolutionizing real estate cybersecurity. Learn the latest tactics used by cybercriminals, how technology can thwart fraud, and practical steps to protect your transactions. Don't miss this essential guide to staying safe in the real estate industry. What you'll learn from this episode * The story behind the founding of CertifID and its mission * Evolution of cybercriminal tactics in the real estate sector * Best practices when falling victim to cyber fraud * CertifID's key features and how they safeguard electronic payments * Future trends in digital closings and staying alert in cybersecurity practices Resources mentioned in this episode * The Infinite Game by Simon Sinek | Paperback [https://amzn.to/3wNeJrL], Hardcover [https://amzn.to/3R8TK9L], and Kindle [https://amzn.to/4bDkJm0] * The Founders Mentality by Chris Zook and James Allen | Hardcover [https://amzn.to/4aHKPD8] and Kindle [https://amzn.to/3wNeMUt] * Founders | Apple Podcasts [https://podcasts.apple.com/us/podcast/founders/id1141877104] * Internet Crime Complaint Center (IC3) [http://ic3.gov] * Fraud Recovery Services | CertifID [https://www.certifid.com/solutions/recoveries] About Tom Cronkright Tom is the Executive Chairman of CertifID, a technology platform designed to safeguard electronic payments from fraud. He co-founded the company in response to a wire fraud he experienced and the rising instances of real estate wire fraud. He also serves as the CEO of Sun Title, a leading title agency in Michigan. Tom is a licensed attorney, real estate broker, title insurance producer, and nationally recognized expert on cybersecurity and wire fraud. Connect with Tom * Website: CertifID [https://www.certifid.com/] | Sun Title [https://suntitle.com/author/tcronkright/] * LinkedIn: Thomas Cronkright [https://www.linkedin.com/in/thomas-cronkright-328a9818/] Connect With Us Love what you're hearing? Don't miss an episode! Follow us on our social media channels and stay connected. * Explore more on our website: www.alltechnational.com/podcast [http://www.alltechnational.com/podcast] * Stay updated with our newsletter: www.mochoumil.com [http://www.mochoumil.com/] * Follow Mo on LinkedIn: Mo Choumil [https://www.linkedin.com/in/mo-choumil-72954a27/overlay/contact-info/]

Chicago: How Attorneys & Title Agents Can Win Together with Adam Gurney, Esq.

In Chicago, getting an offer accepted is just the beginning, not the finish line. In this episode, Adam Gurney, Esq., breaks down how the attorney review process reshapes deals after signing, and why speed, precision, and communication from title professionals can make or break a closing. If you want to operate effectively in one of the most legally complex markets in the country, this conversation will sharpen your thinking about risk, timing, and true partnership. What you'll learn from this episode * How Chicago's attorney review process works and why contracts aren't fully locked until legal approval * The most common contract modifications include tax prorations, appraisal terms, and liability limits * Why communication and speed are critical for title agents to avoid downstream legal issues * What title agents get wrong most often, and how missed title issues can create major closing delays * Reasons why AI and automation are enhancing, not replacing, legal professionals in real estate transactions Resources mentioned in this episode * Smokeball [https://www.smokeball.com] * Real Estate Settlement Procedures Act (RESPA) [https://www.nar.realtor/real-estate-settlement-procedures-act-respa] * Illinois Department of Financial and Professional Regulation (IDFPR) [https://idfpr.illinois.gov] * What They Don't Teach You at Harvard Business School by Mark H. McCormack | Kindle [https://amzn.to/48dTVJq], Paperback [https://amzn.to/3QvpPeg], and Hardcover [https://amzn.to/4mLKhnl] About Adam Gurney, Esq. Adam Gurney, Esq., is a real estate attorney and founder of Gurney Law Group, where he specializes in residential and commercial real estate transactions with a focus on protecting clients through every stage of the closing process. Based in Chicago, he is known for his deep expertise in attorney review, contract negotiation, and navigating complex title and legal issues in one of the country's most nuanced real estate markets. Gurney takes a proactive, client-first approach, helping agents, buyers, and sellers minimize risk and move deals forward with clarity and confidence. Connect with Adam * Website: Gurney Law Group [https://gurneylawgroup.com/] * LinkedIn: Adam Gurney, Esq. - Instabridge Legal Funding | LinkedIn [https://www.linkedin.com/in/adamgurney] Connect With Us Love what you're hearing? Don't miss an episode! Follow us on our social media channels and stay connected. * Explore more on our website: www.alltechnational.com/podcast [http://www.alltechnational.com/podcast] * Stay updated with our newsletter: www.mochoumil.com [http://www.mochoumil.com/] * Follow Mo on LinkedIn: Mo Choumil [https://www.linkedin.com/in/mo-choumil-72954a27/overlay/contact-info/] Stop waiting on underwriter emails or callbacks—TitleGPT.ai gives you instant, reliable answers to your title questions. Whether it's underwriting, compliance, or tricky closings, the information you need is just a click away. No more delays—work smarter, close faster. Try it now at www.TitleGPT.ai [http://www.titlegpt.ai]. Closing more deals starts with more appointments. At Alltech National Title, our inside sales team works behind the scenes to fill your pipeline, so you can focus on building relationships and closing business. No more cold calling—just real opportunities. Get started at AlltechNationalTitle.com [http://alltechnationaltitle.com]. Extra hands without extra overhead—that's Safi Virtual. Our trained virtual assistants specialize in the title industry, handling admin work, client communication, and data entry so you can stay focused on closing deals. Scale smarter and work faster at SafiVirtual.com [http://safivirtual.com].

How One Title Pro Is Using AI to Reach Agents at Scale with Sabrina Bier

What if the fastest way to grow your title business isn't more deals but better education at scale? In this episode, Sabrina Bier breaks down how digital media, storytelling, and AI-powered automation are transforming how title companies build relationships and stay top of mind. If you're still treating marketing like an afterthought, this conversation will show you why consistency, not virality, is what actually drives business. What you'll learn from this episode * Why education is the biggest gap in real estate transactions and how closing knowledge builds stronger agent relationships * The real reason most agents misunderstand title insurance and how that creates risk during transactions * 2 savvy ways to generate daily content while saving hours of manual marketing work * Consistency vs. going viral when building a hyper-local title brand * How fraud is evolving in real estate, including seller impersonation and AI-enhanced scams Resources mentioned in this episode * American Land Title Association [https://www.alta.org] * Illinois Land Title Association (ILTA) [https://www.illinoislandtitle.org] * ChatGPT [https://chat.openai.com] * Anthropic [https://www.anthropic.com] About Sabrina Bier Sabrina Bier is a tenured REALTOR®, title insurance marketing executive, keynote speaker, and growth-focused leader known for blending real estate expertise with innovative strategies. With a passion for leveraging technology, especially AI, she helps professionals build stronger relationships, scale their businesses, and stay ahead in a rapidly evolving industry. As a nonprofit co-founder and advocate for both business and personal growth, Sabrina brings a dynamic, forward-thinking approach to leadership, communication, and community impact. Connect with Sabrina * Website: Proper Title [https://www.propertitle.com/] * LinkedIn: Sabrina Bier [https://www.linkedin.com/in/sabrinabier/] Connect With Us Love what you're hearing? Don't miss an episode! Follow us on our social media channels and stay connected. * Explore more on our website: www.alltechnational.com/podcast [http://www.alltechnational.com/podcast] * Stay updated with our newsletter: www.mochoumil.com [http://www.mochoumil.com/] * Follow Mo on LinkedIn: Mo Choumil [https://www.linkedin.com/in/mo-choumil-72954a27/overlay/contact-info/] Stop waiting on underwriter emails or callbacks—TitleGPT.ai gives you instant, reliable answers to your title questions. Whether it's underwriting, compliance, or tricky closings, the information you need is just a click away. No more delays—work smarter, close faster. Try it now at www.TitleGPT.ai [http://www.titlegpt.ai]. Closing more deals starts with more appointments. At Alltech National Title, our inside sales team works behind the scenes to fill your pipeline, so you can focus on building relationships and closing business. No more cold calling—just real opportunities. Get started at AlltechNationalTitle.com [http://alltechnationaltitle.com]. Extra hands without extra overhead—that's Safi Virtual. Our trained virtual assistants specialize in the title industry, handling admin work, client communication, and data entry so you can stay focused on closing deals. Scale smarter and work faster at SafiVirtual.com [http://safivirtual.com].