Transform Gov - the digital government podcast

What if the biggest barrier to suicide prevention is fear?

* Fear of saying the wrong thing. * Fear of making things worse. * Fear of even starting the conversation. In this episode of Transform Gov, Maeve Kneafsey speaks with Ailish O’Neill from the HSE’s National Suicide Prevention Office about “Let’s Talk About Suicide” — the winner of the 2025 Ireland eGovernment Education Award. This is a digital learning programme designed to help ordinary people recognise signs of suicidal distress and feel confident enough to step in and help. But this conversation goes far beyond technology. It explores: • Why lived experience completely changed the design of the programme • How language and tone can determine whether people engage or switch off • Why online learning was the right solution for a deeply sensitive subject • How digital tools can build confidence — not just awareness • What public sector teams can learn about communication, trust, and behaviour change One insight stands out: Many people taking the training were already worried about someone in their lives. That changes everything. Transform Gov is part of the Ireland eGovernment Awards and is brought to you in partnership with Accenture. * To read more about free, accessible suicide prevention training from the HSE, or to enrol in Let’s Talk About Suicide, visit www.nosp.ie/training [http://www.nosp.ie/training].   * This episode includes discussion about suicide and self-harm, which some listeners might find challenging or upsetting. If you, or someone you know needs support, visit the HSE website www.yourmentalhealth.ie [http://www.yourmentalhealth.ie/] for information on mental health, minding yourself and others, and to find services or supports.  * Samaritans are also available anytime day or night for support, on freephone 116 123. Chapters 00:00 Introduction 01:30 Why the programme was created during COVID 04:10 Why suicide prevention training is different 07:20 Designing learning that builds confidence 10:15 The power of lived experience 15:05 “We get it now” — the turning point for developers 18:40 Fear of saying the wrong thing 22:10 Real-world stories and impact 25:00 What other public sector teams can learn 28:00 What happens next ---------------------------------------- Hosted on Acast. See acast.com/privacy [https://acast.com/privacy] for more information.

From paper forms to AI: 23 years that completely rewired Ireland's Public Services

What actually happens when a country decides to digitise itself? Not the theory. Not the strategy decks. The real story. Over 23 years, Ireland’s public sector has gone from: • Paper forms, post and phone calls • To online transactions people trust • To fully integrated, citizen-first services • And now… cautiously stepping into AI This episode is a rare step back — a straight, honest look at what changed, what worked, and what didn’t. You’ll hear: • Why early “digital” projects were little more than brochure websites • The moment citizens finally trusted online government services • The internal battles — fiefdoms, silos and systems that wouldn’t talk to each other • How collaboration became the biggest shift of all • Why “citizen-first” wasn’t always the mindset — and how that changed • The truth about AI in government — less hype, more caution And crucially — what all of that means for what comes next. ---------------------------------------- Hosted on Acast. See acast.com/privacy [https://acast.com/privacy] for more information.

From 3,000 to 18,000 applications — how the State rebuilt a system under pressure

Two years and nine months. That’s how long people were waiting in the system — until everything had to change. What happens when a public service built for 3,000 applications a year suddenly faces over 18,000? That was the reality facing Ireland’s International Protection Office — a system under intense pressure, with growing backlogs, long delays, and real human consequences. In this episode of Transform Gov, Maeve Kneafsey speaks to Emer Mullins and Daniel Drennan, the team behind a transformation programme that didn’t just improve a service — it fundamentally redesigned it. From paper files that could stretch the length of a room…to fully digital workflows, online interviews, and real-time data dashboards… this is a story of what it actually takes to deliver change inside the public service — at scale, under pressure, and in real time. You’ll hear: * What the system looked like before — and why it wasn’t sustainable * How they rebuilt processes before introducing technology * What changed for staff — and for applicants * How decisions increased dramatically without simply adding more people * What other public sector teams can learn from this This is not theory. This is real delivery. 🎧 Listen now — and if it resonates, share it with someone working on transformation. Chapters 00:00 — Welcome to Transform Gov 01:20 — What the International Protection Office actually does 02:30 — The surge: from 3,000 to 18,000 applications 04:44 — The “before”: paper, delays and pressure 06:44 — Waiting times: up to 2 years and 9 months 08:21 — The complexity: multiple agencies involved 10:07 — The tipping point — why change was unavoidable 11:25 — Where the transformation started 13:45 — Scaling up: staff, infrastructure and process 15:27 — From paper to digital — the reality on the ground 20:40 — Digitising 35,000+ case files 22:20 — Online interviews — what changed 25:49 — Time saved, faster decisions, real outcomes 27:30 — Preparing for new EU migration rules 29:39 — A fully digital applicant journey 32:38 — Data, dashboards and decision-making 34:59 — Lessons for other public sector teams 39:21 — What comes next ---------------------------------------- Hosted on Acast. See acast.com/privacy [https://acast.com/privacy] for more information.

What judges actually look for — straight from the head judge

An insider's guide to a brilliant entry for the Ireland eGovernment Awards Most teams think awards are about technology, scale, or budget. They’re not. On this episode of Transform Gov, we sit down with Declan Tuite, Head Judge of the Ireland eGovernment Awards, and Maeve Kneafsey, to break down what really separates winning entries from the rest. Why strong projects fall short. What judges are actually looking for. And how to turn your work into a clear, compelling entry. Because here’s the truth: The difference between winning and losing is often not the project — it’s how it’s explained. If you’re planning to enter the Ireland eGovernment Awards 2026, start here. Ready to enter? You can find step-by-step guides to entry on our website https://digitalgovawards.com/enter/resources/ Chapters 00:00 [https://www.youtube.com/watch?v=hMr4od9OyDc] – Why this episode matters: helping you win 00:30 [https://www.youtube.com/watch?v=hMr4od9OyDc&t=30s] – Entries now open: key dates and deadlines 01:10 [https://www.youtube.com/watch?v=hMr4od9OyDc&t=70s] – Meet the head judge: Declan Tuite 02:00 [https://www.youtube.com/watch?v=hMr4od9OyDc&t=120s] – The #1 mistake applicants make 02:40 [https://www.youtube.com/watch?v=hMr4od9OyDc&t=160s] – It’s not the tech — it’s the story 03:20 [https://www.youtube.com/watch?v=hMr4od9OyDc&t=200s] – What judges actually look for 04:00 [https://www.youtube.com/watch?v=hMr4od9OyDc&t=240s] – Before and after: showing real impact 04:40 [https://www.youtube.com/watch?v=hMr4od9OyDc&t=280s] – Proof, not promises: using stats and evidence 05:30 [https://www.youtube.com/watch?v=hMr4od9OyDc&t=330s] – Who is the user? Why it matters 06:10 [https://www.youtube.com/watch?v=hMr4od9OyDc&t=370s] – Avoid this: jargon and over-explaining 06:50 [https://www.youtube.com/watch?v=hMr4od9OyDc&t=410s] – Innovation vs real-world results 07:30 [https://www.youtube.com/watch?v=hMr4od9OyDc&t=450s] – Picking the right category (and why it matters) 08:20 [https://www.youtube.com/watch?v=hMr4od9OyDc&t=500s] – Start early: why timing improves your entry 09:00 [https://www.youtube.com/watch?v=hMr4od9OyDc&t=540s] – Using supporting documents and visuals 09:40 [https://www.youtube.com/watch?v=hMr4od9OyDc&t=580s] – Writing clearly: answering the actual questions 10:20 [https://www.youtube.com/watch?v=hMr4od9OyDc&t=620s] – What makes an entry stand out 11:10 [https://www.youtube.com/watch?v=hMr4od9OyDc&t=670s] – Small projects can win (and do) 12:00 [https://www.youtube.com/watch?v=hMr4od9OyDc&t=720s] – Step-by-step: how to enter online 13:10 [https://www.youtube.com/watch?v=hMr4od9OyDc&t=790s] – Register, save, refine: how the system works 14:00 [https://www.youtube.com/watch?v=hMr4od9OyDc&t=840s] – Entering multiple categories 14:50 [https://www.youtube.com/watch?v=hMr4od9OyDc&t=890s] – What happens after you submit 16:00 [https://www.youtube.com/watch?v=hMr4od9OyDc&t=960s] – Final advice from the head judge 17:00 [https://www.youtube.com/watch?v=hMr4od9OyDc&t=1020s] – Deadline reminder and key dates 18:00 [https://www.youtube.com/watch?v=hMr4od9OyDc&t=1080s] – Why you should enter (even if unsure) ---------------------------------------- Hosted on Acast. See acast.com/privacy [https://acast.com/privacy] for more information.

Ireland is leaving €8 billion on the table — and this is why

In Part 2 of this Transform Gov conversation, Marie Wallace (Accenture) moves beyond the concept of digital identity — and explains what it actually means in practice for service delivery, cost, and efficiency. The headline figure? Up to €8 billion in economic impact for Ireland. But the real story is where that value comes from: * removing manual verification from services * eliminating repeated onboarding across organisations * reducing friction across life events * and integrating identity directly into business processes From passports to healthcare to supply chains, this is a look at how identity sits at the centre of service transformation. And why fixing it could change everything. Get the full report The Identity Economy https://forms.office.com/r/fqCBsvQRv3 Chapters 00:00 Bringing digital identity into real-world impact 01:18 €8bn — where the number comes from 01:56 Manual verification — the hidden problem 02:46 Repeating data across services 03:06 Life events — why services don’t connect 04:53 Personalised services explained 05:47 Data control and AI at the edge 08:46 Fraud, deepfakes and verification 12:01 Where the biggest gains are (health, pensions, services) 13:38 Ireland’s opportunity and readiness 15:48 What governments must do next 18:04 What could derail progress 21:28 What changes over the next 3–5 years ---------------------------------------- Hosted on Acast. See acast.com/privacy [https://acast.com/privacy] for more information.