How Amex GBT Is Transforming Business Travel: Paul Abbott Explains the Strategy
What does the Amex GBT + SAP Concur alliance really mean for the future of business travel? CEO Paul Abbott joins Travel Again to give his most detailed public explanation yet.In Season 4, Episode 2 of Travel Again Presents, hosts Mike McCormick and Ed Silver sit down with Paul Abbott, CEO of American Express Global Business Travel, to break down one of the most important strategic moves in the corporate travel sector: the expanded partnership between Amex GBT and SAP Concur.Paul explains how GBT is shifting from a services-led business to a leading B2B software and services company, why they’ve invested more than $1B in product and technology, and how the Concur alliance creates a unified ecosystem for content, data, distribution, AI-powered service, and traveler experience.Together, they explore: • How Amex GBT transformed its business in 3 years • Why the Concur alliance matters for customers, suppliers, and the market • The next phase of modern retailing and NDC • How AI is reshaping traveler experience, duty of care, and agent productivity • What’s required to compete in today’s software-driven travel ecosystemThis is one of the most comprehensive conversations to date about Amex GBT’s strategy and the road ahead for managed travel.Guest:Paul Abbott, CEO, American Express Global Business TravelLinkedIn: https://www.linkedin.com/in/paul-g-abbott/Hosts:Mike McCormick & Ed Silver — Travel Again Advisory