WHITECAP In-Session: TRENDS

TRENDS featuring the Global Head of CX Technology at Zoom, Brandon Knight.

40 min · 10. juni 2026
episode TRENDS featuring the Global Head of CX Technology at Zoom, Brandon Knight. cover

Description

TRENDS Podcast #CX #Zoom #ZoomCXTechnology #AI #AIinBusiness #trends #technology Join WHITECAP as Brandon delves into how AI is transforming contact centers and redefining customer interaction and shares three key trends shaping the industry: the rise of agentic AI, the importance of personalization, and the need for technology co-existence. Gain insight into Zoom's innovative approach and learn why personalized service is the new competitive battleground for businesses aiming to enhance CX. Join our YouTube Channel:https://www.youtube.com/feed/playlists Visit our Website: https://whitecaptech.com/

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episode TRENDS with Founder of RedRush Digital, Adam Rushlow artwork

TRENDS with Founder of RedRush Digital, Adam Rushlow

TRENDS Podcast #hubspotcrm #marketing #trends #technology Adam Rushlow is the founder of Red Rush Digital, a marketing agency established to provide fractional marketing services for businesses. With over 25 years of experience in marketing, Adam has a prolific background that spans working at a faith-based non-profit, engaging with technology sectors, and leading digital marketing efforts for Intelisys, a prominent technology service distributor. His firm specializes in creating tailored marketing solutions, especially for small to medium enterprises, and partners with platforms like HubSpot to streamline client operations. Join WHITECAP as Adam shares the top three technology trends shaping the marketing and Hubspot CRM landscape- and what business leaders should be thinking about next. Adam delves into how businesses can harness these developments to better position themselves in an increasingly digitalized and competitive world.

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