Good Customers

Dr Hannah Fair

On this episode of Beauties & Beasties we're joined by Dr Hannah Fair, Lecturer in Human Geography at the University of Southampton. Hannah has conducted around 50 in depth interviews with residents across London and the South East to better understand their experiences of pests and pest control. What makes someone finally pick up the phone and call a professional pest controller? What have people tried before seeking help?What worries them most when pests invade their homes? And what do customers really think about the pest control industry? This fascinating discussion explores the human side of pest management, revealing the emotions, frustrations, decision making processes and expectations of the people we serve every day. Whether you're a pest controller, business owner or simply interested in understanding customer behaviour, this is an episode packed with valuable insights.

Helen Hall

If you have ever been to an industry event you will know the name Helen Hall ! From Barrentine, BASF, Ramps to Rentokil . Helen has a long standing career in Pest Management in many varied roles. She joins us on this episode to talk through her journey and what’s changed over the years.

Chin Chex , Francisco Pazos

On this episode we’re joined by Francisco Pazos, the man behind ChinChex, to uncover the incredible story of how a kitchen made idea in Hong Kong evolved into a product now making serious waves in the U.K. bed bug sector.

Pest Management News May 26

What's Hot, What's Not in the world of Pest Management.

Last Stop Traps

Many of us will remember Colins Traps. Clare & Richard met him about 15 years ago and purchased traps from him , when Colin retired they recognized the massive gap it would leave in the countryside management market & they proudly took over the business to be able to provide high quality traps to both pest controllers and wildlife managers . Clare joins us to talk about what formed that decision and how things have progressed . With a large turn back to traditional non-toxic methods of control it’s a must listen , episode for both pest controllers and wildlife managers