Get Reworked

The more technology changes, the more things stay the same.   That's one takeaway from my conversation with Northern Trust Asset Servicing's Shaelyn Otikor-Miller. She joins Get Reworked [https://www.reworked.co/podcasts/podcast-get-reworked/] to discuss the journey the company went on to launch Dynamics Copilot and how closely — as big a change AI may be — the rollout resembles previous technology launches. "It does make you question what's the next phase we're about to go through? What's the next corner we're painting ourselves into? What I'm noticing is that there's a lot of passion and concerns around AI and where all the technology is going. I think we just need to slow down the mindset a bit and realize it's just another phase. It's another part of the journey," said Shaelyn. Highlights of the conversation include: * The hurdles Shaelyn's team tackled to prepare for the Dynamics Copilot rollout. * How they handles the change management side of the rollout. * An overview of how 25+ years of technological changes have changed the workplace — and what things stay the same.

Our online tools facilitate learning new practices and exchanging information at the same time they interrupt our focus and fracture our attention.   Finding that balance is a motivation for Laura Pike Seeley, knowledge program leader at global architecture firm HKS, Inc. She joins Get Reworked [https://www.reworked.co/podcasts/podcast-get-reworked/] to discuss how the firm strikes that balance through a blend of knowledge sharing practices and approaches. "Digital workplace design is critical here, right? Most of us spend an enormous part of our day working within the digital workplace and the tools that it connects us to. So this environment can be full of flashing lights and distractions, or it can be an environment that guides you through the noise to find the connections and the ideas that matter most to you," said Laura. Highlights of the conversation include: * How HKS Inc balances live knowledge sharing lessons and static knowledge hubs to account for employee needs. * The differences between knowledge management practices in a consumer packaged goods firm vs. an architecture firm. * How she finds the balance between information overload and open exploration and knowledge sharing.

For anyone who's ever had an application reboot in the middle of a meeting, who waited days before they received access to a business critical application, whose computer shuts down whenever they try to upload software — this episode is for you.   Frank McAloon, VP of digital workplace and security delivery at CVS Health joins Get Reworked [https://www.reworked.co/podcasts/podcast-get-reworked/] to discuss the cross-departmental coalition he built to improve the digital employee experience for their 300,000 colleagues. By moving these IT tasks under a bigger umbrella of leaders, he's connecting IT efforts to business results and speeding time to resolution. "Overall, the success that we're trying to have with the XMO is to reduce stress on our colleagues, making them more productive, making sure they are more streamlined in what they're doing and ultimately helping our clients and customers across everyone that works with CVS. The happier our colleagues can be and the more efficient they can be, the better it is for everyone," said Frank. Highlights of the conversation include: * How he and the XMO office approach prioritization in an organization with more than 300,000 employees. * How CVS Health is using AI to identify potential problem areas for colleagues. * Why Frank sees a future where IT help desks are no longer needed.

Seven years. That's how long BlackRock spent bringing its new global headquarters from vision to life.  In this episode of Get Reworked [https://www.reworked.co/podcasts/podcast-get-reworked/], Jen Schettino, head of digital workplace and control at BlackRock, shares the seven year journey the company undertook to reinvent not only its physical headquarters, but its digital. The team persevered through the pandemic and other setbacks to bring the headquarters to life in 2022 — which resulted in their recognition as a Reworked Impact Award [https://simplermedia.secure-platform.com/ex/solicitations/login/5] winner for innovative use of workplace technology. "Change management was the key to our success and really helping people to understand before they ever stepped foot in that building what they were getting, I think really helped us in the weeks and months that followed. And that has been a huge lesson for us as we think about other technologies we roll out, as we tackle other moves like this," said Jen. Highlights of the conversation include: * A discussion of the before and after of BlackRock's workplace. * Why Jen credits change management for the success of the initiative. * The employee response to the new face of BlackRock.

If someone asked you to define design thinking, would you be able to do it?  In this episode of Get Reworked [https://www.reworked.co/podcasts/podcast-get-reworked/], Andrew Lindsay, global head of enterprise design at KraftHeinz, discusses why that lack of a clear definition is in part why design thinking has been called into question and advocates for why it's more important than ever. "In the absence of a design practice and design strategist and user researchers, engineers and product teams and business stakeholders are the hippo — the highest paid person's opinion — who drive those types of decisions. And so having that third-party perspective, that nonpartisan view coming from the design team really helps the teams take a step back, lead with data and insights, and then make more informed decisions," Andrew said.  Highlights of the conversation include: * What critics of design thinking got right and where they missed the mark.  * Why Andrew views design thinking is one form of business development. * What goes into choosing which problem to solve when with design thinking. Have a suggestion, comment or topic for a future episode? Drop us a line at editors@reworked.co [editors@reworked.co?subject=Get%20Reworked%20podcast%20idea].