HBR IdeaCast

Conflict has always been a big part of the business world, whether in the board room, between startup cofounders, or when employees start to disagree with the C suite. But it seems even more pronounced at work today, as political and economic issues seep into the office. Leaders must have the muscles to handle conflict big and small, argues Peter T. Coleman, a professor at Teachers College, Columbia University, where he directs the Morton Deutsch International Center for Cooperation and Conflict Resolution. He explains essential ingredients to conflict-intelligence, like adaptability and creativity - and how they can help you run a better organization. Coleman is the author of the HBR article "The Conflict-Intelligent Leader."

You might have your teams and organization implementing new AI tools, but how much have you experimented with them yourself? Alexandra Samuel is a tech speaker and journalist, and she says many leaders are still just scratching the surface of AI by using things like ChatGPT and Microsoft Copilot as supercharged search engines. Instead, she recommends managers at all levels start playing with AI at the next level, building assistants to help in all sorts of functions to not just find efficiencies, but help in decision-making and strategy as well. She explains the ways she uses AI tools for everything from training to project management to coaching and strategic advice - and how you can build your own assistants to do the same. Samuel is the author of the HBR article "How to Build Your Own AI Assistant."

Lawrence H. Summers, former U.S. Treasury Secretary and President Emeritus of Harvard University, has seen the ups and downs of the American economy throughout the decades. As leaders today contend with fears of economic downturn, the growth of artificial intelligence, tariffs, inflation and more, he shares what he thinks we should—and shouldn’t—be worried about. He also discusses how he believes businesses can create stability through macroeconomic uncertainty, and how coming technological and economic forces will shift the labor market, policy agendas, and more.

Whether you're a manager trying to move your organization in a new direction, an entrepreneur seeking to fix a consumer pain point, or a non-profit leader working to improve society, it can be hard to turn your and others' passion for a cause into meaningful change. Shannon Watts, the founder of Moms Demand Action, a gun safety advocacy group, shares how she channeled her anger over U.S. school shootings into an organization with more than 10 million supporters and a string of policy victories. She explains how to know when your desires, values, and skills align to tackle a challenge, how to build a coalition, and how to keep people motivated, Watts is the author of the book Fired Up: How to Turn Your Spark into a Flame and Come Alive at Any Age.

With some high-profile CEOs demanding workers return to the office five days a week, and others touting the benefits of fully remote work, many companies compromised and ended up somewhere in the middle. But that hybrid compromise can often bring the worst of both worlds. Wharton professor Peter Cappelli and senior HR strategist Ranya Nehmeh have looked deeply at what is going wrong with hybrid - and how leaders can make it right. They explain practical ways to improve meetings, build culture, and inspire commitment from employees in a hybrid model, which is most likely here to stay. Cappelli and Nehmeh are the authors of the forthcoming book In Praise of the Office: The Limits to Hybrid and Remote Work and the HBR article "Hybrid Still Isn't Working". For further listening HBR IdeaCast Episode 1025 with Amazon CEO Andy Jassy. HBR IdeaCast Episode 877 with GitLab CEO Sid Sijbrandij.