Balancing Security and Experience: Vonage on the Future of Digital Identity

From Chatbots to Multi-Agent Orchestration: The Business Value of Autonomous Operations

In this episode, Tara Neal of The Fast Mode speaks to Ergün Mercan, VP of Strategic Account Development, Sales at Etiya about how multi-agent AI orchestration is enabling autonomous operations and helping telcos deliver measurable business value through intelligent automation. They explore how: 📌 Multi-agent AI is transforming CX by replacing rigid chatbots with intelligent, collaborative AI agents 📌 Specialized AI agents can leverage multi-agent orchestration to work together like a digital workforce, delivering greater operational efficiency and better CX 📌 Telcos are seeing higher first-contact resolution, lower support costs, reduced churn, and human-level customer satisfaction through agentic AI 📌 Successful AI adoption requires a phased approach with strong governance, cost management, high-quality data, and human oversight Learn more at: www.etiya.com #AgenticAI #MultiAgentAI #CustomerExperience #Telco #Telecommunications #GenerativeAI #DigitalTransformation #Automation #CX #AIInnovation #AutonomousOperations #EnterpriseAI

Why Telcos Are Not Capturing the Trillion-Dollar Al Opportunity

In this episode of The Fast Mode Podcasts, Prianca Ravichander, CMO & CCO of Tecnotree speaks to Principal Analyst Ariana Lynn about how: - Telcos need to evolve from selling connectivity to monetizing intelligence, AI, and digital services - Legacy business models are preventing telcos from realizing the full value of their investments in 5G, AI, and cloud - Success in the AI era depends on orchestrating fragmented systems and enabling real-time, outcome-driven monetization - The telecom industry needs a collaborative ecosystem of operators, vendors, partners, and analysts to unlock AI-driven growth

What Are The Biggest Drivers of Global Networking Demand in APAC?

In this podcast, Tara Neal of The Fast Mode speaks with Sam Bednall, Head of Product Solutions Development at Telstra Digital Infrastructure, about how AI is reshaping global network architecture, the evolving priorities for enterprise connectivity, and the key trends driving networking demand across the rapidly growing APAC region. Sam discusses how: - AI is driving a fundamental redesign of global networks, with distributed architectures, edge computing, and autonomous, programmable infrastructure becoming the new standard - Predictable network performance has become the top priority, with latency, throughput, and resilience tailored to different AI and enterprise workloads - Software-defined, on-demand connectivity is essential as enterprises increasingly move workloads across cloud, edge, and hybrid environments - APAC's rapid digital growth, AI adoption, and data sovereignty requirements are fueling demand for resilient, high-performance global networking solutions #AI #Telecommunications #Networking #DigitalInfrastructure #CloudComputing #APAC

Closing the Velocity Gap: How Telcos can Scale Beyond Al Pilots to Enterprise-Grade Operations

In this episode of The Fast Mode Podcasts, Vijay Anand, SVP of Cognizant speaks to Tara Neal following the company's win at The Fast Mode Awards in the Analytics & Intelligence Champion category. Vijay discusses how: - Successful AI requires redesigning business processes, not just adding AI on top of existing workflows - The real AI advantage comes from building the enterprise AI “harness” — governance, trust, guardrails, monitoring, and human oversight - AI will transform customer experience by improving visible interactions and enabling invisible improvements like self-healing networks and proactive service - Telcos have a major opportunity to become AI-powered platforms by using their network infrastructure and edge computing capabilities to create new revenue streams - Cognizant is becoming an AI builder company, helping telcos move from AI experiments to enterprise-scale adoption Learn more at: www.cognizant.com #Cognizant #AINative #AI #AIHarness #AIAdoption #SelfHealingNetworks

The Next Telco Growth Engine: AI, eSIM and Composable Business Models

Ahead of DTW Ignite 2026 in Copenhagen, Executive Editor Tara Neal speaks with Ryan O'Hanlon, VP of Sales and Marketing at MDS Global on how cloud-native BSS platforms can help operators remain agile, reduce complexity, and unlock new revenue streams in an increasingly interconnected telecom landscape. In this episode, Ryan also discusses how: - Composable BSS is becoming a critical enabler of digital telco growth, as many operators are struggling with fragmented "Frankenstein" BSS environments - Future telco revenues will come from diversified connectivity offerings, including API monetization, Network-as-a-Service, private networks, IoT services, and eSIM - eSIM is reshaping customer onboarding and digital experiences, but operators still need to improve orchestration and activation processes to deliver seamless user journeys - MDS Global's strategy centers on creating a unified commercial and operational layer, bringing together connectivity management and BSS capabilities to provide a single source of truth Learn more at: www.mdsglobal.com