Retail Remix

This episode is brought to you by Commerce [https://www.commerce.com/retailremix]. Legacy brands from the Y2K era are back — but the smartest ones aren’t just trading on nostalgia, they’re reinventing themselves for today’s digital-native youth. Pacsun is the poster child for this kind of strategic reinvention, and in this episode of Retail Remix the brand’s Chief Merchandising Officer, Richard Cox, unpacks how the company is doing it. From activations at music festivals and college football games to its new Youth Advisory Council, Pacsun is co-creating its future alongside the very customers it serves.  Listen in to hear: * Why Pacsun’s resurgence is about more than Y2K nostalgia; * How the brand has transformed into a purpose-driven, youth-focused powerhouse; * Insights from Pacsun’s first-annual Youth Survey illuminating what matters to today’s youth, with mental health and music topping the list; * What co-creation looks like behind the scenes and how Pacsun pulls it off; and * The power of “anemoia” (and what it is).  Related Links * Explore the latest collections and campaigns from Pacsun [https://www.pacsun.com/] * Dig into the results of Pacsun’s Youth Survey [https://www.pacsun.com/youth-report/], conducted with GlobalData * Related reading: Pacsun Takes Co-Creation to the Next Level with New Youth Advisory Council [https://www.retailtouchpoints.com/features/news-briefs/pacsun-takes-co-creation-to-the-next-level-with-new-youth-advisory-council] * Related reading: Pacsun Follows the Music with Capsule Collection and Pop-Up at NYC’s Governors Ball [https://www.retailtouchpoints.com/features/news-briefs/pacsun-follows-the-music-with-capsule-collection-and-pop-up-at-nycs-governors-ball] * Learn about Gen Z and Gen Alpha’s shopping behaviors and how to connect on Retail TouchPoints [https://www.retailtouchpoints.com] * Catch up on all episodes of Retail Remix [https://www.retailtouchpoints.com/podcasts] ----- How to Win Customers Across Every Channel This guide from BigCommerce brings you expert insights on data, branding, and marketing to help you grow sales across every major channel. Read the Guide [https://www.bigcommerce.com/resources/guides/bc-channel-guide/].

This episode is brought to you by Commerce [https://www.commerce.com/retailremix]. Gift shops are more than a post-museum pit stop — they can be retail destinations in their own right. In this episode of Retail Remix, host Nicole Silberstein sits down with Jesse Goldstine, Chief Retail Officer at the Museum of Modern Art (MoMA), to discuss the recent redesign of the MoMA Design Store in SoHo and the unique nuances of museum-affiliated retail. Jesse shares how the iconic museum is connecting culture with commerce in its retail experiences through storytelling, product curation and immersive design.  🎨 Key Takeaways: * What makes museum-affiliated retail different from traditional retail; * Why storytelling and product curation are essential elements of the new MoMA Design Store in SoHo; * Why reducing SKU counts was essential to creating a store “worthy of” the products it sells; and * Insights into MoMA’s global retail strategy, from its stores in Japan to licensing collaborations with brands like LEGO and Vans. Related Links * Explore the latest collections and collaborations from the MoMA Design Store [https://store.moma.org/] * Learn more about the Museum of Modern Art [https://www.moma.org/]’s exhibitions and mission  * Read more from Retail TouchPoints [https://www.retailtouchpoints.com] * Catch up on all episodes of Retail Remix [https://www.retailtouchpoints.com/podcasts] ----- How to Win Customers Across Every Channel This guide from BigCommerce brings you expert insights on data, branding, and marketing to help you grow sales across every major channel. Read the Guide [https://www.bigcommerce.com/resources/guides/bc-channel-guide/].

This episode is brought to you by Commerce [https://www.commerce.com/retailremix]. Sports retail is moving fast — and sometimes sideways. This week, Shop Eat Surf Outdoor Editor in Chief Tiffany Montgomery and long-time industry analyst Matt Powell join Retail Remix for a candid discussion about what’s really happening with the biggest names in sports and activewear — and what retailers can learn from both their wins and missteps. Listen in to hear: * Why Dick’s Sporting Goods’ acquisition of Foot Locker is both a bargain and a big bet on Nike’s turnaround; * The operational edge that’s helped Dick’s pull away from competitors; * Nike’s strategic missteps and why recovery will take longer than Wall Street hopes (but is in the cards);  * Why lagging in grocery and losing its sense of fun have been just as harmful to Target as its recent DEI reversal; * Lessons from Vuori’s cross-category and cross-gender success — and what legacy players like Lululemon can learn; and * Why executives shouldn’t be lulled into a false sense of security following relatively rosy Q2 earnings. From footwear giants to big-box chains, this episode pulls no punches in looking at the forces reshaping retail. RELATED LINKS: * Learn more about the strategy and advisory work of Matt Powell at BCE Consulting [https://bceconsulting.com/] * Explore more coverage of the active outdoor industry from Shop Eat Surf Outdoor [https://shop-eat-surf.com/] * Related reading: Dick’s Sporting Goods to Acquire Foot Locker in $2.5 Billion Deal [https://www.retailtouchpoints.com/features/mergers-and-acquisitions/dicks-sporting-goods-to-acquire-foot-locker-in-2-5-billion-deal] * Related reading:The Evolution of Journeys Under New President Andy Gray [https://www.retailtouchpoints.com/topics/inventory-merchandising/the-evolution-of-journeys-under-new-president-andy-gray] * Read more from Retail TouchPoints [https://www.retailtouchpoints.com] * Catch up on all episodes of Retail Remix [https://www.retailtouchpoints.com/podcasts] ----- How to Win Customers Across Every Channel This guide from BigCommerce brings you expert insights on data, branding, and marketing to help you grow sales across every major channel. Read the Guide [https://www.bigcommerce.com/resources/guides/bc-channel-guide/].

This episode is brought to you by Commerce [https://www.commerce.com/retailremix]. Cracked screen? Dead battery? Most of us are quick to ditch our broken electronics — but what if there were a smarter, more sustainable alternative? In this episode of Retail Remix, Nicole Silberstein chats with Steven Proust and Eric Helgason, Co-founders of PayMore, a brick-and-mortar resale franchise that’s changing the way we buy, sell and trade electronics. Since launching in 2011, they’ve grown their business to 100 locations — and counting — by leaning into a resale model that’s community-focused and planet-friendly. Steven and Eric share: * Why today’s consumer is more open to buying used devices — and what’s driving that shift; * How PayMore ensures customer trust through modern stores, smart pricing and rigorous data privacy; * Why they chose franchising as their growth engine and how it supports their community-driven ethos; * The challenges of scaling a brick-and-mortar resale model — and the tech they’ve developed to power it; and * How they’re staying ahead of the curve as new devices (and resale trends) keep evolving. This isn’t just resale — it’s retail innovation in action. For executives navigating the next era of store experience, PayMore is one to watch. RELATED LINKS: * Explore the PayMore model and find a location near you [https://www.paymore.com] * Related reading: PayMore Opens 19 North American Locations in Q2, Moving Closer to 150-Store Goal [https://www.retailtouchpoints.com/features/news-briefs/electronics-reseller-paymore-opens-18-stores-in-march-plans-to-double-store-fleet-in-2025] * Read all about the evolution of resale on Retail TouchPoints [https://www.retailtouchpoints.com] * Catch up on all episodes of Retail Remix [https://www.retailtouchpoints.com/podcasts] ----- How to Win Customers Across Every Channel This guide from BigCommerce brings you expert insights on data, branding, and marketing to help you grow sales across every major channel. Read the Guide [https://www.bigcommerce.com/resources/guides/bc-channel-guide/].

This episode is brought to you by Appriss Retail [https://apprissretail.com/] Product returns are often seen as a necessary evil — but when return fraud enters the mix, things get a lot more costly, and complicated. In this Retail Remix Deep Dive bonus episode — brought to you by Appriss Retail — guest host Adam Blair (Editor, Retail TouchPoints) takes a closer look at how retailers can cut down on fraudulent returns without sacrificing customer experience. Joined by Vishal Patel and Pedro Ramos of Appriss Retail, the conversation covers: * Why the scale of returns fraud is rising—and how it’s evolving; * The growing tension between consumer expectations and loss prevention efforts; * How retailers can adjust return policies without alienating loyal shoppers; * Key findings from Appriss Retail’s latest Consumer Returns in the Retail Industry report; * Real-world success stories from retailers tackling this issue head-on. If you’re rethinking your return policy or struggling with increasing return rates, this episode offers strategic insights backed by real data. RELATED LINKS: * Explore the latest ORC report [https://apprissretail.com/downloads/] from Appriss Retail * Learn more about Appriss Retail [https://www.apprissretail.com/] * Read more from Retail TouchPoints [https://www.retailtouchpoints.com] * Catch up on all episodes of Retail Remix [https://www.retailtouchpoints.com/podcasts] ----- Reduce returns, stop abuse and fraud, and protect your bottom line. Visit ApprissRetail.com [https://apprissretail.com/] to learn more.