The eCom Ops Podcast

FUTURE OF PRODUCT VISUALIZATION: TRY BEFORE YOU BUY IS DEAD. Episode Summary Our guest, Daniel Frith, is the Chief Creative Officer at London Dynamics and a former 3D lead at IKEA, with over 30 years of experience in 3D visualization across gaming, retail, and tech. In this groundbreaking episode, we dive deep into the future of e-commerce with Daniel Frith, a pioneer who's been shaping 3D visualization for three decades. From his early inspiration by Disney's Tron movie to revolutionizing how IKEA presents products online, Daniel shares insights on how 3D technology is transforming retail. The conversation explores how businesses can digitize physical products, allowing customers to interact with items in ways traditional photography simply can't match. Daniel explains how 3D models enable customers to customize products, change materials, and view items from every angle - creating a more engaging and informative shopping experience. You Will Learn * Why 3D visualization isn’t just for large product catalogs * How AR works best as a “fit check,” not the main shopping journey * Where AI adds value in 3D workflows - and where it still falls short * How product configurators can impact even manufacturing decisions * What standardization means for scalable, cross-platform 3D * Why wearables may finally unlock AR’s full potential in retail Show Notes * (00:02:10) Meet Daniel: A Journey Through 3D Visualization * (00:03:24) 3D Visualization in E-Commerce * (00:06:23) The Future of 3D and AR in Retail * (00:16:33) AI in 3D Visualization * (00:19:24) Every Pixel Tells a Story * (00:21:30) Debunking Myths About AR and 3D * (00:22:01) The Future of AR and Wearables * (00:26:26) Final Thoughts and Farewell Resources Mentioned * IKEA Place: AR furniture application that pioneered spatial product placement * London Dynamics: Daniel's current company specializing in 3D visualization experiences * Kronos 3D Commerce Working Group: Industry standardization initiative * Tron (Disney): The movie that inspired Daniel's career in computer graphics * Amazon AR: Product placement technology for items like TVs and furniture * Snap x Ray-Ban: Wearable AR collaboration example * Meta: AR/VR technology development * Mojo Vision: Contact lens AR technology pioneer Technical Platforms Mentioned * E-commerce Integration: Shopify, Magento, WooCommerce * 3D Standards: Industry standardization for cross-platform compatibility * Mobile Optimization: Responsive design for smartphone users * Web Technologies: Browser-based 3D rendering capabilities Let’s keep learning and growing together in the world of eCommerce! If you want to learn more about our podcast or have an exciting story to share with our audience, check SyncSpider’s website [https://info.syncspider.com/podcast] for more info.

ARE YOU MAKING DATA-DRIVEN DECISIONS OR JUST HAVING OPINIONS? In this data-packed episode, we sit down with Paul "Gravy" Graeve, founder and CEO of The Data Group, who's spent nearly three decades helping 300+ companies transform scattered information into strategic advantage. Paul "Gravy" Graeve is the Founder & CEO of The Data Group and the upcoming author of The Data-Driven Leader. He has spent the past two decades helping over 300 companies demystify data, streamline integrations, and unlock significant growth. The No.1 eCom Operations hack "if you want to have a real grasp on the truth about your company, you need to have a real grasp on your data because it is the truth about your company." You Will Learn * Why "data is just strings, dates, and numbers" - and why that simplicity is powerful. * The hidden trap of SaaS proliferation and how it's fragmenting your business intelligence. * How a $6 billion wholesaler uses data integration to serve 14,000+ retail stores. * The three critical questions every CEO should ask before buying new software. * Why your next system migration could hold you hostage (and how to prevent it). Resources Mentioned * Upcoming Book: "The Data Driven Leader" by Paul Graeve (coming later this year) * Leadership Influences: John Maxwell, Pastor Chris Hodges, Pastor Craig Groeschel * Recommended Podcast: Craig Groeschel Leadership Podcast * Case Study: Orgill Wholesale ($6B revenue, 14K+ retail partners) Show Notes * (00:01:14) Meet Paul Graeve: The Man Behind the Data Group * (00:04:02) Common Data Mistakes and Misconceptions * (00:05:51) The Importance of Owning Your Data * (00:08:28) Data Group's Flagship Platforms: Foxtrot, Alpha, and Tango * (00:17:32) Writing 'The Data-Driven Leader' * (00:19:36) Empowering Non-Technical Leaders with Data * (00:21:17) Practical Steps for E-commerce Businesses * (00:27:26) Leadership Lessons and Influences * (00:30:05) Future of AI and Data Ownership * (00:32:29) Conclusion and Final Thoughts Let’s keep learning and growing together in the world of eCommerce! If you want to learn more about our podcast or have an exciting story to share with our audience, check SyncSpider’s website [https://info.syncspider.com/podcast] for more info.

FASTER SITES, HIGHER SALES: HOW SPEED IMPACTS ECOMMERCE REVENUE What if your website’s backend was secretly costing you conversions, search rankings, and customer satisfaction? In this episode of the eCom Ops Podcast, Norbert sits down with Andrew Chambers, EVP of Marketing at Harper, to uncover how milliseconds affect millions - and what top brands are doing to eliminate tech bottlenecks for good. Andrew Chambers is a performance marketing expert with a deep background in eCommerce, SaaS, and startup growth. With two successful exits under his belt, he blends strategic brand storytelling with hard data and performance metrics to help high-traffic brands stay fast and scalable. The No.1 eCom Operations hack “We’ve seen customers that have come to us with LCPs in the neighborhood of like two and a half seconds... and we've seen those drop to 180 milliseconds.” You Will Learn * Why sub-second performance is no longer optional for competitive eCommerce * What Harper’s fused-stack technology changes about dev speed and scale * How Andrew bridges technical innovation with brand storytelling * The link between system clarity and marketing ROI * Why backend complexity kills frontend revenue Resources Mentioned * Core Web Vitals: LCP, CLS, INP * Customer Lifetime Value (LTV) * Google CrUX performance data * Bandit Running (case example) * Marginal marketing efficiency ratios * Shopify, Amazon * ChatGPT’s impact on SEO and discoverability Show Notes * (00:01:22) Andrew's Journey in Marketing * (00:02:42) Typical Customers and Their Challenges * (00:04:25) Lessons from Previous Startups * (00:06:40) Outcome-Driven Marketing Strategies * (00:10:06) Tracking and Analyzing Marketing Efforts * (00:17:08) Customer Success Stories * (00:18:33) Final Thoughts and Advice Let’s keep learning and growing together in the world of eCommerce! If you want to learn more about our podcast or have an exciting story to share with our audience, check SyncSpider’s website [https://info.syncspider.com/podcast] for more info.

ACTIONABLE TIPS: HARNESSING AI TO DRIVE REVENUE AND OPTIMIZE CUSTOMER EXPERIENCE Richard Harris is the Founder & CEO of Black Crow AI, a cutting-edge, no-code predictive software that harnesses machine learning to help companies understand likely customer behavior. With over 20 years of experience in tech, Richard has been a part of the industry since the 90s, starting in consulting and eventually serving as the SVP of Strategy for Travelocity during the dot-com boom. Black Crow AI is a trailblazing software solution that helps businesses of all sizes unlock the hidden value in their customer data and improve profitability through machine-learned predictions. By bringing Fortune 500-grade machine learning technology to companies of every size, Black Crow AI empowers e-commerce brands to challenge and disrupt the market, leveling the data playing field. No.1 eCom Operations hack > Because we're predicting the future value of every user, you can get a very early read, like in the first 10 minutes or 10 hours of users coming from an influencer campaign, you can say, is this influencer delivering high-value users to me, or more of those 0.02% low-value users. You Will Learn * The importance of de-averaging your user base to optimize your business and tailor the actions you take for customer segmentation  * How machine learning models can help run multiple tests in parallel, speeding up the process of finding the right answers and improving marketing strategies * The benefits of using AI-driven solutions to predict the future value of every user, allowing you to make informed decisions when partnering with influencers * Recommendations for implementing AI-driven solutions in e-commerce businesses without a background in technology, including starting with free and easy-to-integrate tools * The impact of data-driven insights on partnering with influencers to target the right audience and promote your products effectively Let’s keep learning and growing together in the world of eCommerce! If you want to learn more about our podcast or have an exciting story to share with our audience, check SyncSpider’s website [https://info.syncspider.com/podcast] for more info.

HOW TO UNLOCK 7-FIGURE REVENUE WITH TIKTOK SHOPS Jesse shares how resilience, smart systems, and trend-driven product selection helped him scale his eCommerce empire. Whether you're just starting or looking to scale, this episode is packed with mindset shifts and practical strategies you won’t want to miss. The No.1 eCom Operations hack “Start slow, start with something that doesn't require as much capital upfront investment. Start with something that you can do during your spare time when you get home from your regular job.” You Will Learn * Why resilience isn't just a mindset - it's a business model * Jesse’s organic-first strategy for finding and testing viral products * The affiliate model that fuels his 7-figure brand * How systems, not hustle, are the key to scaling from 6 to 7 figures * Why e-commerce is far from saturated and where the biggest opportunities lie Resources Mentioned: * Prestige University * AI Product Research: Viral Ninja * TikTok Tools: TikTok Trend Discovery, TikTok Affiliate Center * Dropshipping Suppliers: CJ Dropshipping, Zen Drop * Automation: SyncSpider, Zapier * Affiliate Management Platform: Brandfam * Authors of the recommended books: Russell Brunson, Robert Kiyosaki, Robert Cialdini Show Notes * (00:00:57) Meet Jesse Frimpone: From Homelessness to Success * (00:03:09) Overcoming Hardships and Building Resilience * (00:05:29) The Power of the First Sale * (00:07:00) Mastering Marketing for E-commerce * (00:09:04) Testing Products and Campaigns with AI * (00:12:51) The Logistics of E-commerce * (00:17:17) Mindset Shifts for E-commerce Success * (00:19:03) Scaling from Six to Seven Figures * (00:21:36) Debunking E-commerce Myths * (00:22:55) The Future of E-commerce and B2B * (00:24:22) Final Thoughts and Farewell Let’s keep learning and growing together in the world of eCommerce! If you want to learn more about our podcast or have an exciting story to share with our audience, check SyncSpider’s website [https://info.syncspider.com/podcast] for more info.