Exclusion and Belonging in Healthcare Leadership with Natalie Holder | Episode 116

Exclusion and Belonging in Healthcare Leadership with Natalie Holder | Episode 116

Why do well-meaning healthcare leaders unintentionally create exclusionary workplaces? Employment lawyer Natalie Holder, Esq., SPHR unpacks the 10 hidden indicators of a broken workplace culture — from informal mentoring gaps to bullying and dual identity — and reveals how subtle bias quietly erodes belonging, engagement, and patient care.  Chapters and Time-stamps:  01:32 Meet Natalie Holder 03:07 From Journalism to Law 06:48 Intent vs Impact in Care 08:37 A Sepsis Wake Up Call 12:49 Culture Shapes Patient Care 14:31 Coaching as Culture Shift 16:50 Inside the Book Exclusion 19:57 In Groups and Out Groups 21:19 Broken Culture Indicators 23:30 Bullying and Dual Identity 30:49 Accommodations and Disability 32:28 How Leaders Start Changing 33:05 Data Driven Self Awareness 38:47 Work With Natalie Closing  👤 Guest Details Natalie Holder, Esq., SPHR  - Founder & President, Quest Employment Initiatives  - Employment lawyer specializing in workplace culture, discrimination litigation, and DEI strategy across healthcare systems, federal agencies, and law firms.  - Education: NYU (Communications), Tulane Law School  - Former roles: HR, legal firms, NYC Mayor's Office  - Author: Exclusion: Strategies for Increasing Diversity in Recruitment, Retention, and Promotion  🌐 natalieholderspeaks.com  [http://natalieholderspeaks.com] 📚 References from the Episode Book: Exclusion by Natalie Holder — top 10 indicators of a broken workplace culture (informal mentoring, bullying, dual identity, isolation, inability to recover from mistakes, insensitivity/civil discourse, and more) Yale Smilow Cancer Center — Healthcare disparities conference founded by Natalie Holder, New Haven, CT Concept: In-group vs. Out-group dynamics in workplace culture Reasonable Accommodation — ADA-related workplace case example (diabetic nurse)   Learn more about Giving & Receiving Feedback in Healthcare [https://www.youtube.com/watch?v=ggsutdy4-3o] Subscribe and Listen on: * Website [https://transforminghealthcarecoaching.com/podcast/] * Youtube [https://www.youtube.com/channel/UC3w6I2pkstQdXDEvZQLMy1A] * Spotify [https://open.spotify.com/show/2Iu6tIZMIf0ZV83sP55iN4?si=3883c27ed37e4fb3] * Apple [https://podcasts.apple.com/us/podcast/transforming-healthcare-coaching-podcast/id1739876367] Follow us on: * Newsletter [https://medthrive.circle.so/newsletter] * Instagram [https://www.instagram.com/transforminghealthcare.coach] * Facebook [https://www.facebook.com/profile.php?id=61550898515199] * LinkedIn [https://www.linkedin.com/in/lillian-liang-emlet-transforming-healthcare-coaching/] For personalized support in your life and work as a healthcare professional and leader, book a free call. Disclaimer: Although we are trained medical professionals, we are not acting in a clinical capacity on this podcast. We do not use our medical licenses or provide medical, mental health, or therapeutic services in this setting. The content shared in this episode is based on our personal experiences, opinions, and coaching backgrounds, and is intended for informational and entertainment purposes only. It should not be taken as medical advice, therapy, or professional counseling, nor used as a substitute for individualized medical or mental health care. Always seek the guidance of qualified healthcare professionals regarding any medical or mental health concerns. The views and opinions expressed are solely those of the hosts and guests and do not represent the positions of our employers or affiliated organizations.

Team Personalities: Friend or Foe? | Episode 115

Personality differences on healthcare teams aren't problems to manage — they're untapped performance drivers. In this episode, Lillian and Gillian explore how tools like the PrinciplesYou and PrinciplesUs assessments help teams build a shared language around traits, blind spots, and cognitive diversity to unlock healthier conflict, deeper trust, and better outcomes. Chapters & Time-Stamps 01:56 Why Teams Avoid Dissent 04:38 Assessments Build Awareness 07:18 Why Principles You 08:37 From Self Insight to Coaching 10:57 Team Debrief Breakthroughs 15:16 Traits In Action 17:21 Flexing Traits for Leadership 19:34 Why Diverse Teams Win 👤 Guest Details Gillian [https://www.linkedin.com/in/gillian-faith/] (co-host/guest) Team coach and co-facilitator at Transforming Healthcare Coaching. Specializes in team dynamics, psychological safety, and personality-based coaching frameworks. Lillian Liang Emlet [https://www.linkedin.com/in/lillian-liang-emlet-transforming-healthcare-coaching/] (host) Founder & Coach, Transforming Healthcare Coaching Podcast https://transforminghealthcarecoaching.com/ [https://transforminghealthcarecoaching.com/] 📧 hello@transforminghealthcarecoaching.com 📚 References from the Episode * PrinciplesYou [https://principlesyou.com/] — Individual personality assessment (17 core traits, 41 facets; measures cognitive, interpersonal, and motivational orientations) * PrinciplesUs [https://principlesus.com/]— Team-based version of the assessment for group debriefs * Myers-Briggs (MBTI) [https://mytraitprofile.com/myers-briggs-test/?utm_source=google&utm_medium=cpc&utm_campaign=23925087529&utm_content=199777935040&utm_term=myers+briggs+test&gad_source=1&gad_campaignid=23925087529&gbraid=0AAAABDcwEV5duy6g1NtQZzkfMkUlgme2d&gclid=CjwKCAjwxb7RBhA5EiwAQ-AAdG3ShLgpGGWfbBYX_F_lESLwEd5E7AuSyFyOMCZEty1v68Jz5WsPYhoCkRsQAvD_BwE] — Mentioned as a widely known comparison tool * DISC Assessment — Referenced as another personality framework * Josh Hartzell [https://www.linkedin.com/in/joshhartzellmd/] — Prescription for Caring in Healthcare Leadership (discussed at medTHRIVE book rounds) Learn more about Giving & Receiving Feedback in Healthcare [https://www.youtube.com/watch?v=ggsutdy4-3o] Subscribe and Listen on: * Website [https://transforminghealthcarecoaching.com/podcast/] * Youtube [https://www.youtube.com/channel/UC3w6I2pkstQdXDEvZQLMy1A] * Spotify [https://open.spotify.com/show/2Iu6tIZMIf0ZV83sP55iN4?si=3883c27ed37e4fb3] * Apple [https://podcasts.apple.com/us/podcast/transforming-healthcare-coaching-podcast/id1739876367] Follow us on: * Newsletter [https://medthrive.circle.so/newsletter] * Instagram [https://www.instagram.com/transforminghealthcare.coach] * Facebook [https://www.facebook.com/profile.php?id=61550898515199] * LinkedIn [https://www.linkedin.com/in/lillian-liang-emlet-transforming-healthcare-coaching/] For personalized support in your life and work as a healthcare professional and leader, book a free call. Disclaimer: Although we are trained medical professionals, we are not acting in a clinical capacity on this podcast. We do not use our medical licenses or provide medical, mental health, or therapeutic services in this setting. The content shared in this episode is based on our personal experiences, opinions, and coaching backgrounds, and is intended for informational and entertainment purposes only. It should not be taken as medical advice, therapy, or professional counseling, nor used as a substitute for individualized medical or mental health care. Always seek the guidance of qualified healthcare professionals regarding any medical or mental health concerns. The views and opinions expressed are solely those of the hosts and guests and do not represent the positions of our employers or affiliated organizations.

The Coach Approach in Clinical Practice: How Small Dialogues Spark Big Shifts in Patient Outcomes | Episode 114

What if the #1 cause of clinician burnout and patient non-adherence is the same problem? In this episode, Dr. Lillian Liang Emlet and master certified coach Hélène Thériault [https://www.linkedin.com/in/helene-theriault/] reveal how shifting from a "fix-it" expert mindset to a coach approach — doing with patients instead of for them — can transform clinical outcomes, reduce burnout, and change healthcare culture one small conversation at a time.  Chapters & Time-Stamps 00:55 Meet Helene Thierault 02:40 Two Turning Points 07:17 Backpack Burnout Metaphor 12:09 With Not For Mindset 15:22 Coach Approach Explained 20:18 Dive Program Levels 25:21 Hardest Habits to Break 28:34 One Tiny Clinic Shift 33:15 Make a Request Technique 36:52 Results and Success Stories 39:28 Resources GUEST Hélène Thériault, MCC, OT - Registered Occupational Therapist, Master Certified Coach (ICF), Clinical Instructor at the University of British Columbia, and founder of Function First Coaching [https://www.functionfirstcoaching.com/]— creator of the Dive Into a Coach Approach certification, training hundreds of healthcare professionals across North America. 🌐 Function First Coaching [https://www.functionfirstcoaching.com/]   REFERENCES * 📄 The Symmetry of Failure — whitepaper by Hélène Thériault (60% burnout = 60% patient non-adherence) * 🎓 Dive Into a Coach Approach [https://diveintoacoachapproach.com/transforming-healthcare-coaching/] — micro-credentialing program (Level 1: 12 hrs self-paced) https://diveintoacoachapproach.com/transforming-healthcare-coaching/ [https://diveintoacoachapproach.com/transforming-healthcare-coaching/] *   * 🗣️ VitalTalk [https://vitaltalk.org/] — communication skills training * 🌐 International Coaching Federation (ICF) [https://coachingfederation.org/] — coaching credentialing body * 📧 podcast@transforminghealthcarecoaching.com Learn more about Giving & Receiving Feedback in Healthcare [https://www.youtube.com/watch?v=ggsutdy4-3o] Subscribe and Listen on: * Website [https://transforminghealthcarecoaching.com/podcast/] * Youtube [https://www.youtube.com/channel/UC3w6I2pkstQdXDEvZQLMy1A] * Spotify [https://open.spotify.com/show/2Iu6tIZMIf0ZV83sP55iN4?si=3883c27ed37e4fb3] * Apple [https://podcasts.apple.com/us/podcast/transforming-healthcare-coaching-podcast/id1739876367] Follow us on: * Newsletter [https://medthrive.circle.so/newsletter] * Instagram [https://www.instagram.com/transforminghealthcare.coach] * Facebook [https://www.facebook.com/profile.php?id=61550898515199] * LinkedIn [https://www.linkedin.com/in/lillian-liang-emlet-transforming-healthcare-coaching/] For personalized support in your life and work as a healthcare professional and leader, book a free call. Disclaimer: Although we are trained medical professionals, we are not acting in a clinical capacity on this podcast. We do not use our medical licenses or provide medical, mental health, or therapeutic services in this setting. The content shared in this episode is based on our personal experiences, opinions, and coaching backgrounds, and is intended for informational and entertainment purposes only. It should not be taken as medical advice, therapy, or professional counseling, nor used as a substitute for individualized medical or mental health care. Always seek the guidance of qualified healthcare professionals regarding any medical or mental health concerns. The views and opinions expressed are solely those of the hosts and guests and do not represent the positions of our employers or affiliated organizations.

The After Shock of Healing with Dr. Rana Awdish | Episode 113

Dr. Rana Awdish, critical care physician and author, joins Dr. Lillian Liang Emlet to discuss why surviving illness and truly healing are not the same — and how reconnecting with your body can save your life.   Chapters and Time-stamps 00:58 Meet Dr Rana Awdish 02:38 When Medicine Breaks Down 05:18 Shame and Bad Bodies 06:12 Changing the Culture 08:36 New Generation Boundaries 11:01 Reinhabiting the Body 13:41 Body Wisdom and Cancer 16:39 One Practice This Week 18:57 Pain and the Stories 20:16 Bedside Presence Skills 23:19 Leaders and Long Healing 26:09 Pandemic Simplicity Lessons 27:27 Embracing Uncertainty 29:01 Community and Closing GUEST Dr. Rana Awdish, MD [https://www.linkedin.com/in/rana-awdish-a40362b3/] — Pulmonologist & Critical Care Physician, Henry Ford Health System; Medical Director of Care Experience; author of In Shock and After Shock (St. Martin's Press).    REFERENCES 📘 After Shock: Learning to Reinhabit My Body After Illness [https://www.ranaawdishmd.com/] — St. Martin's Press, June 16 📘 In Shock [https://www.ranaawdishmd.com/] — Rana Awdish 🗣️ VitalTalk 🌐 ranaawdishmd.com [https://www.ranaawdishmd.com/] 📧 podcast@transforminghealthcarecoaching.com [podcast@transforminghealthcarecoaching.com]     Learn more about Giving & Receiving Feedback in Healthcare [https://www.youtube.com/watch?v=ggsutdy4-3o] Subscribe and Listen on: * Website [https://transforminghealthcarecoaching.com/podcast/] * Youtube [https://www.youtube.com/channel/UC3w6I2pkstQdXDEvZQLMy1A] * Spotify [https://open.spotify.com/show/2Iu6tIZMIf0ZV83sP55iN4?si=3883c27ed37e4fb3] * Apple [https://podcasts.apple.com/us/podcast/transforming-healthcare-coaching-podcast/id1739876367] Follow us on: * Newsletter [https://medthrive.circle.so/newsletter] * Instagram [https://www.instagram.com/transforminghealthcare.coach] * Facebook [https://www.facebook.com/profile.php?id=61550898515199] * LinkedIn [https://www.linkedin.com/in/lillian-liang-emlet-transforming-healthcare-coaching/] For personalized support in your life and work as a healthcare professional and leader, book a free call. Disclaimer: Although we are trained medical professionals, we are not acting in a clinical capacity on this podcast. We do not use our medical licenses or provide medical, mental health, or therapeutic services in this setting. The content shared in this episode is based on our personal experiences, opinions, and coaching backgrounds, and is intended for informational and entertainment purposes only. It should not be taken as medical advice, therapy, or professional counseling, nor used as a substitute for individualized medical or mental health care. Always seek the guidance of qualified healthcare professionals regarding any medical or mental health concerns. The views and opinions expressed are solely those of the hosts and guests and do not represent the positions of our employers or affiliated organizations.

Teams Thinking Within the System with Gillian Faith | Episode 112

In this episode, co-hosts Klaus Grim and Gillian Faith explore why healthcare teams struggle to see themselves as part of a larger system — and how shifting from blame to curiosity, fostering psychological safety, and embracing systemic team coaching can unlock stronger communication, collaboration, and wellbeing across every level of care.    Discover how a future-focused, outside-in coaching approach helps healthcare teams break hierarchical barriers, amplify silent voices, and lead with both effectiveness and wellbeing at the forefront.   Chapters & Time-stamps 00:43 Why Teams Feel Stuck 02:09 Communication And Hierarchy 04:26 Seeing The Bigger System 07:49 Energy And Self Leadership 09:43 From Blame To Questions 13:27 What Team Coaches Do 17:07 Psychological Safety Matters 20:30 Changing Meeting Dynamics 23:21 Future Focused Teamwork 25:19 Leadership Needs Wellbeing 26:45 Invitation And Next Steps   Gillian Faith [https://www.linkedin.com/in/gillian-faith/] — Occupational Therapist, Healthcare Leader, HR Professional & Certified Mediator. Gillian brings extensive clinical and leadership experience across healthcare teams, with expertise in communication, team dynamics, and psychological safety.   Klaus Grim [https://www.linkedin.com/in/klausgrim/] — Frontline Emergency Medicine PA & Systemic Team Coach. Klaus practices at the bedside while coaching healthcare teams, bringing a dual lens of clinical practice and team development.   Both are coaches at Transforming Healthcare Coaching, founded by Lillian Liang Emlet, a critical care ER physician, simulation educator, and healthcare leadership coach.   📚 References & Resources Amy Edmondson [https://www.linkedin.com/in/amycedmondson/] — Researcher on psychological safety in healthcare teams; her studies found that higher-performing teams reported more mistakes because they discussed and learned from them openly. Energy Leadership (iPEC) [https://www.energyleadership.com/] — Framework on catabolic vs. anabolic energy referenced throughout the episode. Transforming Healthcare Coaching [https://transforminghealthcarecoaching.com/] — Book a discovery call: transforminghealthcarecoaching.com Related episode: Lillian's previous episode on Psychological Safety featuring Amy Edmondson [https://www.youtube.com/watch?v=rnEFHHthaSA]   Learn more about Giving & Receiving Feedback in Healthcare [https://www.youtube.com/watch?v=ggsutdy4-3o] Subscribe and Listen on: * Website [https://transforminghealthcarecoaching.com/podcast/] * Youtube [https://www.youtube.com/channel/UC3w6I2pkstQdXDEvZQLMy1A] * Spotify [https://open.spotify.com/show/2Iu6tIZMIf0ZV83sP55iN4?si=3883c27ed37e4fb3] * Apple [https://podcasts.apple.com/us/podcast/transforming-healthcare-coaching-podcast/id1739876367] Follow us on: * Newsletter [https://medthrive.circle.so/newsletter] * Instagram [https://www.instagram.com/transforminghealthcare.coach] * Facebook [https://www.facebook.com/profile.php?id=61550898515199] * LinkedIn [https://www.linkedin.com/in/lillian-liang-emlet-transforming-healthcare-coaching/] For personalized support in your life and work as a healthcare professional and leader, book a free call. Disclaimer: Although we are trained medical professionals, we are not acting in a clinical capacity on this podcast. We do not use our medical licenses or provide medical, mental health, or therapeutic services in this setting. The content shared in this episode is based on our personal experiences, opinions, and coaching backgrounds, and is intended for informational and entertainment purposes only. It should not be taken as medical advice, therapy, or professional counseling, nor used as a substitute for individualized medical or mental health care. Always seek the guidance of qualified healthcare professionals regarding any medical or mental health concerns. The views and opinions expressed are solely those of the hosts and guests and do not represent the positions of our employers or affiliated organizations.