Art & Science of Complex Sales

Human-First Sales Enablement with Britta Lorenz

In this episode of The Art and Science of Complex Sales, Paul Fuller sits down with Britta Lorenz [https://www.linkedin.com/in/brittalorenz/], Business Excellence and Enablement Lead at Growth Matters International, to explore what great enablement really means in complex sales. Together, they unpack why sales enablement must start with humans not tools, how coaching becomes the real force multiplier for performance, and how leaders can balance AI efficiency with the trust and presence that only people can bring. Enablement Maturity Starts with Listening and Data (04:16) Britta says great enablement starts by meeting teams where they are. Before rolling out tools, leaders must understand maturity, skills, and process alignment. She begins with deep listening to reps and managers, then validates insights with data like activity levels, conversion rates, touchpoints, and asset usage to spot real gaps. Sales as Meaningful Meetings and the Role of Coaching (09:40)  Britta defines sales as a progression of meaningful meetings built on trust and clarity, not pressure to close fast. She connects that idea to leadership too. Training helps, but coaching creates the habits, ownership, and confidence that drive consistent performance. Coaching as the Force Multiplier and Why the Human Core Still Wins (13:36)  Britta calls coaching the multiplier that turns knowledge into behavior. It gets skipped because many managers were never taught how, and results feel slow in a fast world. AI can speed up prep and remove busywork, but it cannot replace presence, emotional intelligence, and trust in the meeting itself. Listen to the full conversation with Britta Lorenz and discover how to build human first sales enablement that uses AI to accelerate the work, while coaching and meaningful meetings drive real performance.

Future Fit Selling │ Janice B Gordon

In this episode of The Art and Science of Complex Sales, Paul Fuller [https://www.linkedin.com/in/psfuller/] sits down with Janice B. Gordon [https://www.linkedin.com/in/janice-b-gordon/], founder of Scale Your Sales [https://www.linkedin.com/company/scale-your-sales/], to explore how revenue teams can become truly future fit.Together, they break down why most organizations still rely on outdated, internally focused processes, why customer excellence must drive every decision, and how data informed coaching can unlock the full potential of every seller on the team. Becoming an Outside In Organization (2:08) Janice reveals why so many companies still make decisions based on internal assumptions rather than customer reality. She explains how traditional stage gated processes create blind spots and why leaders should constantly ask one question above all: What is the impact of this decision on the customer? By strengthening feedback loops, increasing customer conversations, and bringing frontline insights into strategic discussions, organizations can finally operate the way customers need them to. The GTM Skills Crisis: Business Acumen and Adaptability (11:16) Janice highlights the widening gap between modern buyer expectations and the skills revenue teams currently possess. While adaptability is crucial, she argues it cannot function without strong business acumen. Sellers must learn to interpret complex decision making units, analyze financial implications, and lead high level conversations across stakeholders. Through role play, mutual action planning, and scenario work, teams can build the strategic muscles required for today’s B2B environment. Coaching Managers to Transform Team Performance (22:47) Janice emphasizes that managers are the true leverage point in any sales organization. Yet most have never been taught how to coach effectively. She outlines how predictive assessments reveal individual seller gaps and how data informed coaching helps managers shift from deal coaching to people coaching. When leaders develop the mindset, language, and consistency to coach every rep, teams move from relying on a top twenty percent to building a strong, high performing majority.

The Human Edge in an AI-Driven Sales World │ Marylou Tyler

In this episode of The Art and Science of Complex Sales, Paul Fuller sits down with Marylou Tyler [https://www.linkedin.com/in/maryloutyler/], author of Predictable Revenue and Predictable Prospecting [https://www.amazon.com/Predictable-Prospecting-Radically-Increase-Pipeline/dp/1259835642/ref=sr_1_2?crid=3RVP8OJB0YXS8&dib=eyJ2IjoiMSJ9.5JuMGLpyIX-qXO4yTdEwNdZM6Hz0IWCc4OGo_8GTUs0.pjoeMKpQ5L1khhEtTZP6vUrRidkAP8K3GJeak-289Js&dib_tag=se&keywords=predictable+revenue+and+predictable+prospecting+marylou+tyler&qid=1762954056&sprefix=predictable+revenue+and+predictable+prospecting+marylou+tyler%2Caps%2C173&sr=8-2], to explore how her frameworks have evolved in the age of AI. Marylou shares how sales teams can embrace agentic AI, systems of specialized, single-task agents, to reduce busywork, boost quality conversations, and scale smarter. Together, they unpack how automation and LLMs are reshaping outbound strategies, where human sellers still matter most, and what it means to build a digital twin of your sales expertise. This episode blends deep technical insight with a clear-eyed view of what still makes great salespeople indispensable. Precision Outreach and Early Warning Signals in the Pipeline (12:47) Marylou Tyler breaks down how AI transforms both outbound outreach and pipeline management by moving beyond volume-based tactics toward personalized, signal-driven engagement. She explains how AI can analyze individual prospects—understanding their preferences, timing, and level of awareness—to create custom outreach sequences instead of one-size-fits-all campaigns. She also discusses the power of micro signals in the sales pipeline. From a lack of response to subtle changes in stage velocity, AI agents can now flag issues early and provide context around what’s stalling a deal. By identifying these patterns, sales teams can intervene faster, course-correct, and increase the likelihood of closing. Building an Army of AI Agents with Shared Context (24:06) Marylou Tyler explores the future of agentic AI in sales by envisioning a system of interconnected AI agents, each responsible for a specific part of the sales process. To work effectively together, these agents must operate under a shared context protocol that prevents miscommunication—just like a game of telephone can distort a message, AI systems can easily lose clarity without consistent guidelines. She references emerging protocols like Anthropic’s MCP and discusses the importance of using trusted tools or building custom systems to maintain integrity and alignment. As AI evolves rapidly, Marylou questions the relevance of traditional publishing and instead envisions dynamic, updateable frameworks delivered through AI-native formats. Why Humans Still Matter in a Tech-Driven Sales World (29:02) Marylou Tyler reflects on the accelerating pace of change in sales and reinforces the enduring value of human connection. Even in an AI-augmented environment, she argues, complex B2B sales still require trust, empathy, and real conversations. Sales professionals are not being replaced—they’re being called to elevate. She emphasizes the need to invest in training at the individual level, not just through broad team initiatives. With AI now enabling personalized feedback loops and skill development, the future of sales belongs to those who can combine data with deeply human conversations.

Go for No! │ Andrea Waltz & Richard Fenton

In this episode of The Art and Science of Complex Sales, Paul Fuller [https://www.linkedin.com/feed/] sits down with Andrea Waltz [https://www.linkedin.com/in/goforno/] and Richard Fenton [https://www.linkedin.com/in/richard-fenton-07360a99/], co-authors of Go for No [https://www.amazon.se/-/en/Richard-Fenton/dp/0966398130], to explore how a mindset shift around rejection can unlock untapped sales potential. Together, they challenge the traditional obsession with getting to “yes” and make the case for measuring success by the number of “no's” you collect. From disqualification strategies to embracing failure as a learning tool, this episode is packed with stories, tactics, and mindset shifts that can help sales teams grow in courage, resilience, and results. The Power of Hearing No (1:08) Richard shares the origin story of Go for No, sparked by a question that changed his entire outlook on sales: “What did the customer say no to?” This chapter explores how most salespeople stop selling too early and how fear of rejection becomes a self-imposed limit on performance. The lesson is to stop judging your success by the size of the yes and start tracking how many no’s you’re willing to hear. Quantity Leads, Quality Follows (6:25) Andrea and Richard tackle the debate between activity volume and skill refinement. They argue that quantity is the leading indicator of success and that obsessing over perfect technique without enough activity leads to stagnation. Reps must fail forward using each no as a step toward improvement and insight. Persistence Pays Off (13:59) In a memorable personal story, Richard describes proposing to Andrea over 400 times before she finally said yes. The metaphor holds in sales: consistent, respectful follow-up creates familiarity, trust, and eventually, opportunity. No isn't the end of the conversation—it is often the beginning of a real relationship. Operationalizing the Go for No Mindset (19:35) Andrea explains how organizations can embed “Go for No” into culture without overhauling their entire process. From no-tracking challenges to mindset-based workshops, companies that celebrate rejection as a step toward growth see more activity, better morale, and stronger pipelines. Leaders play a crucial role in modeling and reinforcing this behavior.

Be The Mentor Who Mattered with Colleen Stanley

In this episode of The Art and Science of Complex Sales [https://open.spotify.com/show/73MtTJI3j5tsO51kr08XgK?si=77edb113310a4b77], Paul Fuller [https://www.linkedin.com/in/psfuller/] welcomes Colleen Stanley [https://www.linkedin.com/in/colleenstanleysli/], sales leadership expert and author, to discuss her latest book Be the Mentor Who Mattered [https://a.co/d/96TnBzE]. Colleen shares why mentorship has never been more relevant and how small, intentional moments can create lifelong impact. Together, they explore the modern challenges to building community in the workplace, the power of mentor intelligence, and how leaders can shift from being task-driven to truly people-focused. With personal stories and practical takeaways, this conversation serves as both a call to action and a guide for becoming the kind of mentor that changes lives. The Perfect Storm for Mentorship (03:40) Colleen outlines three major shifts: the breakdown of community, the unintended consequences of social media, and the unrelenting pace of change, all of which are increasing the need for mentorship. She explains how remote work and hyperconnectivity have eroded meaningful connection and argues that mentorship is the antidote to a society that has become hurried and self-absorbed. Moments That Matter (10:24) Sharing stories from her book, Colleen emphasizes that mentorship doesn’t require a formal program or a famous background. She recounts how her mentor supported her during a period of self-doubt and how simple acts of paying attention can leave lasting impressions. These mentor moments often happen informally, in conversations, reviews, or small gestures, and they can shape entire careers. Making Mentorship Practical (14:28) Colleen stresses that anyone can be a mentor and offers tips to make mentorship manageable. From integrating it into daily routines to rethinking how we define mentorship, she advocates for a culture where supporting others is seen as a natural part of leadership. Her goal is to make mentorship less about structure and more about presence, awareness, and generosity of spirit.