#31 How Workday Saved 600,000 Hours with AI with Greta Stahl, VP of Organizational Learning
Greta Stahl, Vice President of Organizational Learning and Development at Workday, ran the largest L&D program in the company's 20-year history: Everyday AI, which reached over 85% monthly AI adoption (a 40%+ jump from baseline) and conservatively saved more than 600,000 hours. Greta structured that program on a three-part framework—Mindset, Skill Set, and Habits—and her central argument is that AI delivers value only when organizations redesign roles and embed tools into core workflows, not bolt them onto old processes.
For People and L&D teams in scaling companies, the friction Greta unpacks is concrete: AI gives employees time back, but without clear role design, that time gets reinvested in more low-value busywork instead of strategy, collaboration, and relationship building. Greta details how Workday re-architected its own L&D roles to move people from content execution toward business consulting—proving the shift can be a win for both the business and the people doing the work.
Challenges Addressed
* AI creating busywork instead of capacity: Greta Stahl explains that employees who get time back from AI often fill it with more repeatable, low-value work unless their roles are deliberately redesigned to focus on high-value tasks.
* Bolt-on tools that fail to deliver ROI: Greta cites research showing only 27% of organizations embed AI into core workflows; the rest run standalone tools that never produce the business value they expect.
* Atrophying human skills: As employees spend more of the day working with AI agents, Greta warns that interpersonal skills like relationship building and candid communication can depreciate without intentional investment from HR and L&D.
Actionable Takeaways
1. Run role redesign with your business partners: Sit down with a business leader this week to map a single workflow—which parts AI handles, which parts the person handles, and where reclaimed time gets reinvested in high-value work.
2. Build the Mindset, Skill Set, Habits structure: Activate mindset through events (Greta's team ran "Prompt-a-thons"), grow skills with a single learning destination, and build habits through personal goals and usage dashboards employees track themselves.
3. Measure quality outcomes, not speed: Track quality of hire in recruiting, forecast accuracy in finance, and time reinvested into collaboration—not transaction volume—to prove whether AI is actually delivering value.
Questions This Episode Answers
* How do I get my organization to actually adopt AI instead of ignoring the tools? Greta Stahl's Everyday AI program at Workday hit 85%+ monthly adoption by combining mindset-activation events, a digital academy with gamification, and habit-building activations like personal goals and usage dashboards. The program treated adoption as behavior change, not a one-time rollout.
* Why aren't we seeing ROI from the AI tools we bought? Greta points to two failures: most companies bolt AI onto old processes rather than embedding it into core workflows (only 27% succeed at integration), and they don't enable people to use the tools effectively. Both the workflow design and the human enablement have to be right.
* What skills should I be developing as AI takes over more tasks? Greta defines the core skills as judgment (knowing when to override AI and apply responsible AI principles), creativity and complex problem solving, and interpersonal skills like relationship building and candid communication. She stresses that interpersonal skills need deliberate investment because they can fade with heavy AI use.
Links & Resources Mentioned:
* Connect with Greta Stahl on LinkedIn [https://www.linkedin.com/in/greta-stahl-7b40642a/]
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