Ep 44 - Pharmacy Partnerships: Choosing the right path for dispute resolution

Ep 48 - Polishing Perceptions: How minor enhancements can boost your brand

Calm The Pharm is brought to you by your host, Sarah Stoddart. Sarah is the founder and director of Vitality Law Australia, a boutique law firm which provides small business owners and healthcare professionals across Australia with clear legal pathways and peace of mind. She is recognised as a leader in the healthcare industry and is one of only a few lawyers in Australia with specialist experience working with pharmacy businesses.  In 2021, Sarah was named the Lawyers Weekly Women in Law Australian Sole Practitioner of the Year. She was also named as a finalist in the AusMumpreneur Business Awards. In 2022, she was named as a finalist in the Women in Business Awards for The Hills and Districts Chamber of Commerce, the Australian Law Awards and again in the Women in Law Awards.  Sarah is the co-author of business book, “Courage and Confidence”. The book is a collection of inspirational stories combined with practical tools, tips and advice written by a small group of Australian women in business.  She is also a non-executive director of MS Queensland. www.vitalitylawaustralia.com Instagram: @vitalitylawaustralia Facebook: Vitality Law Australia LinkedIn: https://www.linkedin.com/in/sarah-stoddart-23b92240/

Ep 47 - Time's Ticking: Are you ready to apply for your QLD Pharmacy Business Licence?

In this episode , host Sarah Stoddart provides critical information for Queensland pharmacy owners regarding the pharmacy business license application process established by the Queensland Pharmacy Business Ownership Council. With the legislative changes that took effect on November 1, 2025, pharmacy owners must take prompt action to comply with the regulatory requirements. The episode emphasises the importance of being prepared for the application process, which involves considerable paperwork tailored to different ownership structures. The transition to an online portal for submissions may simplify some aspects, but significant organization and diligence are still required. Sarah warns that many pharmacists have yet to initiate their applications and notes that these processes will only become busier as the deadlines approach. Overall, the episode serves as a reminder of the need to act on the licensing requirements and highlights the complexities involved in the application process. Sarah encourages listeners to reach out for assistance if needed, stressing the importance of preparation, organisation, and proactive engagement to ensure compliance with the new regulations. The podcast underscores the significance of commencing the application process without delay, particularly given the limited time frame for submission. Sarah's guidance aims to equip pharmacy owners with the knowledge and tools necessary to navigate these regulatory changes confidently. Listeners are encouraged to take these matters seriously and to begin their preparations, as timely compliance is vital for the continued operation of their pharmacy businesses within the Queensland’s regulatory framework. Calm The Pharm is brought to you by your host, Sarah Stoddart. Sarah is the founder and director of Vitality Law Australia, a boutique law firm which provides small business owners and healthcare professionals across Australia with clear legal pathways and peace of mind. She is recognised as a leader in the healthcare industry and is one of only a few lawyers in Australia with specialist experience working with pharmacy businesses.  In 2021, Sarah was named the Lawyers Weekly Women in Law Australian Sole Practitioner of the Year. She was also named as a finalist in the AusMumpreneur Business Awards. In 2022, she was named as a finalist in the Women in Business Awards for The Hills and Districts Chamber of Commerce, the Australian Law Awards and again in the Women in Law Awards.  Sarah is the co-author of business book, “Courage and Confidence”. The book is a collection of inspirational stories combined with practical tools, tips and advice written by a small group of Australian women in business.  She is also a non-executive director of MS Queensland. www.vitalitylawaustralia.com Instagram: @vitalitylawaustralia Facebook: Vitality Law Australia LinkedIn: https://www.linkedin.com/in/sarah-stoddart-23b92240/

Ep 46 - The Communication Gap: How AI creates confusion

In this episode of the Calm the Pharm podcast, host Sarah Stoddart discusses the implications of using artificial intelligence (AI) in legal services, particularly for pharmacy clients. She delves into how AI is affecting communication and the collaborative process between clients and their legal advisors. Sarah highlights that while AI is a great tool, it often lacks the contextual understanding essential for tailoring these documents to specific scenarios. When pharmacy clients run their legal documents through AI, they may receive recommendations that are out of context, focusing solely on the document itself rather than the broader circumstances, relationships, or regulatory environments under which the documents will operate. This can lead to clients providing their lawyers with instructions based solely on AI feedback, which can be confusing for both parties. This lack of context often leads to miscommunication between the client and their legal advisor. Clients may struggle to clarify instructions based on AI feedback due to not fully understanding the AI's recommendations themselves. This can create delays, confusion, and even strain in the professional relationship. To mitigate these issues, Sarah emphasises the importance of collaboration and open communication with legal advisors. Rather than relying solely on AI outputs, clients should engage in discussions with their advisors to contextualize the feedback and make informed decisions. This approach encourages a more tailored document creation process, leading to better outcomes that meet the specific needs of the client and enhance their understanding of the legal documentation they are engaging with. In summary, while AI can be a useful ancillary tool in legal processes, it should not replace the nuanced understanding and professional relationship that come from direct collaboration with legal advisors. Utilising AI responsibly and contextually will help preserve relationships and streamline the document creation process. Sarah concludes by urging listeners to assess the use of AI in their legal dealings wisely. Calm The Pharm is brought to you by your host, Sarah Stoddart. Sarah is the founder and director of Vitality Law Australia, a boutique law firm which provides small business owners and healthcare professionals across Australia with clear legal pathways and peace of mind. She is recognised as a leader in the healthcare industry and is one of only a few lawyers in Australia with specialist experience working with pharmacy businesses.  In 2021, Sarah was named the Lawyers Weekly Women in Law Australian Sole Practitioner of the Year. She was also named as a finalist in the AusMumpreneur Business Awards. In 2022, she was named as a finalist in the Women in Business Awards for The Hills and Districts Chamber of Commerce, the Australian Law Awards and again in the Women in Law Awards.  Sarah is the co-author of business book, “Courage and Confidence”. The book is a collection of inspirational stories combined with practical tools, tips and advice written by a small group of Australian women in business.  She is also a non-executive director of MS Queensland. www.vitalitylawaustralia.com Instagram: @vitalitylawaustralia Facebook: Vitality Law Australia LinkedIn: https://www.linkedin.com/in/sarah-stoddart-23b92240/

Ep 45 - Preparing for the Unexpected: Navigating life events in partnerships

In this final episode, host Sarah Stoddart emphasises the importance of planning for unexpected life events within pharmacy partnerships. The episode outlines critical life events that should be carefully considered in partnership agreements and discusses options to mitigate the associated risks. Sarah concludes by reinforcing the importance of being proactive rather than reactive when it comes to partnership planning. As life events are unpredictable, establishing robust frameworks in partnership agreements can save future partners significant heartache and conflict. She encourages open dialogue and thorough planning to ensure smooth operations and relationships within the partnership, thus concluding the partnership series with a focus on a strategic and informed partnership approach. Calm The Pharm is brought to you by your host, Sarah Stoddart. Sarah is the founder and director of Vitality Law Australia, a boutique law firm which provides small business owners and healthcare professionals across Australia with clear legal pathways and peace of mind. She is recognised as a leader in the healthcare industry and is one of only a few lawyers in Australia with specialist experience working with pharmacy businesses.  In 2021, Sarah was named the Lawyers Weekly Women in Law Australian Sole Practitioner of the Year. She was also named as a finalist in the AusMumpreneur Business Awards. In 2022, she was named as a finalist in the Women in Business Awards for The Hills and Districts Chamber of Commerce, the Australian Law Awards and again in the Women in Law Awards.  Sarah is the co-author of business book, “Courage and Confidence”. The book is a collection of inspirational stories combined with practical tools, tips and advice written by a small group of Australian women in business.  She is also a non-executive director of MS Queensland. www.vitalitylawaustralia.com Instagram: @vitalitylawaustralia Facebook: Vitality Law Australia LinkedIn: https://www.linkedin.com/in/sarah-stoddart-23b92240/

Ep 44 - Pharmacy Partnerships: Choosing the right path for dispute resolution

In this episode of "Calm the Pharm," host Sarah Stoddart discusses the crucial topic of dispute resolution within pharmacy partnerships, aiming to demystify the process and provide practical legal insights. The objective is to equip pharmacy owners with the understanding and tools necessary to handle disputes efficiently, thereby avoiding costly litigation. Sarah emphasises the importance of a dispute resolution clause in partnership agreements, which should define how disputes will be resolved. The closing message is one of urgency: pharmacy partners should not delay in formalising their agreements. A signed partnership agreement is seen as essential to prevent future disputes, ensuring that expectations are clear upfront. The podcast concludes with a reminder that taking proactive steps today can prevent headaches tomorrow. In summary, this episode encourages pharmacy owners to prioritise clear and comprehensive dispute resolution strategies within their partnership agreements to safeguard their business relationships and operations against potential conflicts. Calm The Pharm is brought to you by your host, Sarah Stoddart. Sarah is the founder and director of Vitality Law Australia, a boutique law firm which provides small business owners and healthcare professionals across Australia with clear legal pathways and peace of mind. She is recognised as a leader in the healthcare industry and is one of only a few lawyers in Australia with specialist experience working with pharmacy businesses.  In 2021, Sarah was named the Lawyers Weekly Women in Law Australian Sole Practitioner of the Year. She was also named as a finalist in the AusMumpreneur Business Awards. In 2022, she was named as a finalist in the Women in Business Awards for The Hills and Districts Chamber of Commerce, the Australian Law Awards and again in the Women in Law Awards.  Sarah is the co-author of business book, “Courage and Confidence”. The book is a collection of inspirational stories combined with practical tools, tips and advice written by a small group of Australian women in business.  She is also a non-executive director of MS Queensland. www.vitalitylawaustralia.com Instagram: @vitalitylawaustralia Facebook: Vitality Law Australia LinkedIn: https://www.linkedin.com/in/sarah-stoddart-23b92240/