Kintsugi Heroes: Uncovering our Hidden Value
EPISODE SUMMARY Harpreet Kalsi-Smith founded The Kindness Company after caring for her mum through end of life. Shaped by her own migration story and over 15 years working with First Nations, migrant and refugee communities, Harpreet walks alongside people approaching death — making space for grief, honouring culture, and proving that kindness is the quiet thing that changes everything when someone is saying goodbye. TOPICS COVERED End of Life Care • Kindness • Grief and Loss • First Nations Communities • Multicultural Health • Palliative Care • Community Healing • Stolen Generations • Advance Care Planning • Sound Healing • Compassionate Communities • Advocacy EPISODE CHAPTERS 00:00 — Welcome and Episode Introduction 02:00 — From Kenya to Brisbane: A Life Shaped by Community 06:00 — Losing Her Mum, Finding End of Life Work 11:00 — Walking Alongside: Trust, Time and First Nations Communities 16:00 — Why Kindness Is the Whole Point 26:00 — Grief, Witnessing and Community Healing 44:00 — One Small Act: Legacy, Advocacy and a Parting Message KEY TALKING POINTS ● Kindness is not soft — it is the difference between being re-traumatised and being seen. Harpreet reflects on the one physician, among many, who sat with her family and treated them like people, not a case. ● Trust is not a transaction — it can take a year or more. A stolen generations uncle asked her to come to his home with the end of life paperwork — twelve months after she first raised it. ● Person-centred care only works when someone slows down enough to listen. Equity is not about treating everyone the same; some people need more time, more support, more context. ● We live in a death-phobic, life-prolonging society. Harpreet unpacks why so few healthcare conversations make room for "not prolonging", and why families suffer for it. ● Communities heal in community, not in isolation. From yarning circles to the tree of grief and strength, Harpreet shows what collective grief actually looks like. "Healing happens when people are witnessed, not when they're fixed." — Harpreet Kalsi-Smith CONNECT WITH THE PODCAST Website: kintsugiheroes.com.au Listen: Apple Podcasts, Spotify, Amazon Music, YouTube — search "Kintsugi Heroes" Instagram: @kintsugiheroes Facebook: /kintsugiheroes LinkedIn: /company/kintsugi-heroes CONNECT WITH HARPREET KALSI-SMITH Website: thekindnesscompany.com.au Location: Gold Coast, QLD — Yugambeh Country LinkedIn: Harpreet Kalsi-Smith Instagram: @thekindnesscompany Email: hello@thekindnesscompany.com.au [hello@thekindnesscompany.com.au] SUPPORT RESOURCES ● Griefline — 1300 845 745: National service offering grief, loss and bereavement support across Australia. ● 13YARN — 13 92 76: 24/7 culturally safe crisis support for Aboriginal and Torres Strait Islander peoples. ● Advance Care Planning Australia — advancecareplanning.org.au: Templates and guides for every Australian state and territory. SHARE YOUR STORY Kintsugi Heroes exists to help people tell the stories they need to share, so others can find the stories they need to hear. If this episode moved you, or you know someone whose story should be told, get in touch at kintsugiheroes.com.au/share. Music credit: Thank you to Xavier Rudd for the use of "Follow the Sun".
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