Introducing Brooke Ryan, Point of Rental's Global Director of Customer Support

Bonus Content: Brad Kniep, Updating Software and Businesses

A couple of months ago, we traveled to Morton, Illinois to visit Brad Kniep and his team to check out their recently-installed drive-through rental counter (check out our YouTube channel for more on that soon). While we were there, I talked with Brad about a few new evolutions in his rental experience and asked for some lessons learned from the processes.  He recently: * Upgraded his software from Expert to Elite * Added Point of Rental One * Reorganized his businesses from two general rental businesses in different cities to industry-centric ones based out of one location * Merged with an event rental business So he has a lot of thoughts on navigating change and what worked well for him, what didn't work well, and some tips on how best to handle it. Hopefully they're helpful for you. If you'd like to check out Elite, visit pointofrental.com/book-a-demo and fill out a form.

Introducing Brooke Ryan, Point of Rental's Global Director of Customer Support

Brooke Ryan joins Point of Rental as the company's Global Director of Customer Support, unifying the company's support organization worldwide. She brings 10 years of experience in SaaS support, both in providing support directly and in building organizations and procedures designed to help customers get the information they need, as quickly as possible.

Point the Way & Door of Hope (SA)

On 6 May in South Africa, Pointers went on their first brick-building visit for Door of Hope [https://doorofhope.co.za/]. Door of Hope is a local organisation that provides care for abandoned children. They’re looking to expand their operations by building 70 houses for abandoned children that can’t be (or aren’t) adopted, giving them a chance to start adulthood on the right track.  Each brick-making session produces roughly 400 bricks, which is nearly 1/10 of what’s required for a single house; the project is expected to take several years, but our South African team is looking forward to being a part of the progress.  Bernice Smith talked to Brian about the experience in this episode; if you’d like to help Door of Hope and the South African team build more houses - via donation or by helping build bricks - contact our South African office [bernice.smith@pointofrental.com] for corporate donations. and visit here to donate individually (South Africa [https://doorofhope.co.za/donate-south-africa/] | International [https://doorofhope.co.za/donate-international/]).

Front Porch Shorts: Children's Ground Partnership

APAC MD Dave Cameron joined us in our American offices to talk about the company's partnership with Children's Ground [https://childrensground.org.au/] in 2023. Join Point of Rental's Australian team at HIRE23 by visiting Stand #13; Dave's excited to talk with you about sustainable charity partnerships or just hire software in general.

Shorts: POR's New Business Consulting Services

Point of Rental's Consulting Services Lead, Sean Konys, introduces the company's consulting services option, building on his presentation at the 2022 International Conference. Also, an announcement: The 2023 International Conference will be in Fort Worth from Oct. 1-4, so save those dates!