Hiring the Right Billing Specialist for Your Eyecare Practice

Better Communication Between Practice Leadership & Billing Specialists Improves Revenue Cycle

Most practice owners admit they haven’t looked at an aging report in years. Sometimes “money in the bank” is a signal that things are good enough. But what if practices focused on supporting their billing specialist and prioritized revenue cycle management? In this episode of the OneSpot Insurance Billing Podcast, Cindy Braden, OneSpot VP of Sales, sits down with Jackson Pace to dig into why communication between billing specialists and practice leadership is the most underused tool in a healthy revenue cycle.  Jackson is a CPA and founder of Refractional CFO, a firm that works exclusively with optometry and ophthalmology practices across the country. After years in the industry, he’s seen what happens when the relationship between billing specialists and practice leadership works, and when it doesn’t. In this episode, Cindy and Jackson discuss: * Why a simple monthly standing meeting between billers and doctors can prevent cash flow surprises and reduce burnout  * How billing specialists can prepare for tough conversations with leadership by doing their homework first  * What red flags practice owners should watch for that signal billing issues, even when the practice feels like it’s doing well OneSpot Billing Resources Watch a preview of our OneSpot Billing Tool on your own time: https://www.onespotbilling.com/2025-preview-video-onespot-billing-tool [https://www.onespotbilling.com/2025-preview-video-onespot-billing-tool]  Visit us at our website: https://www.onespotbilling.com/ [https://www.onespotbilling.com/] If you're ready to talk about how OneSpot Billing can optimize your billing process, reach out here: https://outlook.office365.com/book/OnespotSales@revcycle-partners.com/ [https://outlook.office365.com/book/OnespotSales@revcycle-partners.com/]

A Revenue Cycle Expert's Guide to Collections Percent: Clean AR Isn’t Enough

Most practices obsess over a clean AR. But a spotless aging report doesn't mean you're actually collecting money. In this episode, Melissa Allison breaks down the metric that too many practices overlook: collections percentage. Melissa brings over 25 years of managed vision care and revenue cycle expertise to the optometry space. She currently works for AEG Vision, and specializes in the intersection of AR management, payer strategy, and practice acquisition readiness. In this episode, you'll learn: * What a healthy collections percentage actually looks like  * Why reconciling to your bank account daily is the foundation of accurate AR management  * How clean revenue cycle processes directly impact your practice's valuation when it's time to sell or be acquired OneSpot Billing Resources Watch a preview of our OneSpot Billing Tool on your own time: https://www.onespotbilling.com/2025-preview-video-onespot-billing-tool [https://www.onespotbilling.com/2025-preview-video-onespot-billing-tool]  Visit us at our website: https://www.onespotbilling.com/ [https://www.onespotbilling.com/] If you're ready to talk about how OneSpot Billing can optimize your billing process, reach out here: https://outlook.office365.com/book/OnespotSales@revcycle-partners.com/ [https://outlook.office365.com/book/OnespotSales@revcycle-partners.com/]

Audit-Ready Documentation: What I&R Should Look Like

In this episode, Ryan Ames OD, MBA, joins us for a follow-up conversation about diagnostic testing and Interpretation and Report. He explains how to know when I&R is needed, what proper documentation looks like, and how the 99211 code fits into the picture. OneSpot Billing Resources Watch a preview of our OneSpot Billing Tool on your own time: https://www.onespotbilling.com/2025-preview-video-onespot-billing-tool [https://www.onespotbilling.com/2025-preview-video-onespot-billing-tool]  Visit us at our website: https://www.onespotbilling.com/ [https://www.onespotbilling.com/] If you're ready to talk about how OneSpot Billing can optimize your billing process, reach out here: https://outlook.office365.com/book/OnespotSales@revcycle-partners.com/ [https://outlook.office365.com/book/OnespotSales@revcycle-partners.com/]  Ryan's Resources The OCT shows a normal retina. Now what?: https://www.onespotbilling.com/blog/onespot-podcast-audit-ready-documentation-interpretation-and-report-resource-1 [https://www.onespotbilling.com/blog/onespot-podcast-audit-ready-documentation-interpretation-and-report-resource-1] CPT 99211: Understanding the Definition, Its Limits, and Common Billing Errors: https://www.onespotbilling.com/blog/onespot-podcast-audit-ready-documentation-interpretation-and-report-resource-2 [https://www.onespotbilling.com/blog/onespot-podcast-audit-ready-documentation-interpretation-and-report-resource-2] A Complete Interpretation & Report is NOT Optional: https://www.onespotbilling.com/blog/onespot-podcast-audit-ready-documentation-interpretation-and-report-resource-3 [https://www.onespotbilling.com/blog/onespot-podcast-audit-ready-documentation-interpretation-and-report-resource-3]

Billing with Confidence: Digging into Medical Necessity and the 92000 Codes

In this episode, Ryan Ames OD, MBA, discusses medical necessity as more than just billing. It’s about doing the right thing for the patient and documenting accordingly. We also discuss the proper use of the 92000 codes and how to align clinical decision-making with compliant, confident coding. OneSpot Billing Resources Watch a preview of our OneSpot Billing Tool on your own time: https://www.onespotbilling.com/2025-preview-video-onespot-billing-tool [https://www.onespotbilling.com/2025-preview-video-onespot-billing-tool]  Visit us at our website: https://www.onespotbilling.com/ [https://www.onespotbilling.com/] If you're ready to talk about how OneSpot Billing can optimize your billing process, reach out here: https://outlook.office365.com/book/OnespotSales@revcycle-partners.com/ [https://outlook.office365.com/book/OnespotSales@revcycle-partners.com/]  Ryan's Resource Understanding the Required Elements of a Comprehensive Ophthalmological Service (92004 and 92014): https://www.onespotbilling.com/blog/onespot-podcast-digging-into-medical-necessity-and-the-92000-codes [https://www.onespotbilling.com/blog/onespot-podcast-digging-into-medical-necessity-and-the-92000-codes]

Collecting Accurately and Efficiently at the Time of Service

If write-offs are creeping up or revenue is slipping through the cracks, it’s time to take a hard look at the front end of your revenue cycle. Strong, consistent time-of-service collections don’t just boost cash flow. They can significantly reduce the burden on your billing specialists and clean up AR problems before they develop. In this episode, I sit down with Jennifer Pankow, who brings more than 30 years of practice management expertise. Working with hundreds of practices nationwide, Jennifer shares practical, proven strategies to streamline workflow, improve cash flow, and better serve patients. Here’s what we cover: * How to set up and maintain fee schedules, and why estimates on patient responsibility matter to revenue; * Effective strategies for up-front patient collections; and, * How to build reliable billing processes, with real-world examples and best practices. OneSpot Billing Resources Watch a preview of our OneSpot Billing Tool on your own time: https://www.onespotbilling.com/2025-preview-video-onespot-billing-tool [https://www.onespotbilling.com/2025-preview-video-onespot-billing-tool]  Visit us at our website: https://www.onespotbilling.com/ [https://www.onespotbilling.com/] If you're ready to talk about how OneSpot Billing can optimize your billing process, reach out here: https://outlook.office365.com/book/OnespotSales@revcycle-partners.com/ [https://outlook.office365.com/book/OnespotSales@revcycle-partners.com/]