Photo Chat with Matt
In today’s episode of Photo Chat with Matt, I’m chatting about a recent trip to the dentist that randomly turned into a much bigger thought about photography businesses, client experience, and the way we treat people. I went in for what turned out to be a tiny issue that took less than a minute to check. I paid the consultation fee, completely understood why there was a charge, but I still left thinking… that felt a bit unnecessary. And that tiny feeling stuck with me more than the money itself. It got me thinking about how some businesses have become so focused on squeezing every possible penny out of clients that they forget how important the actual experience is. As photographers and creatives, I think there’s a balance to be found between valuing your work properly and making every interaction feel transactional. I talk about why I’ll happily stay an extra 10 minutes at a wedding, why I don’t stress about every tiny add-on or upsell, and why some of the best things you can do for your business don’t directly show up on an invoice. We also chat about: * Why people remember how you made them feel * The difference between healthy boundaries and overcharging * Building trust and long-term client relationships * Why generosity can lead to more referrals and repeat bookings * Modern business culture and the obsession with monetising everything * Creating experiences people actually talk about afterwards * Why some photographers accidentally make clients feel like transactions * Playing the long game in creative businesses This episode is for photographers, creatives, freelancers, and anyone trying to build a business that feels personal, sustainable, and genuinely enjoyable to run. As always, thank you for listening to Photo Chat with Matt.
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