AI in the Bay: How Shop Owners Are Building Custom Bots That Actually Work

Inside the Technician Mindset: What the 2026 Voice of Technician Survey Reveals

Technicians are speaking up—and the message is clear. From pay and career paths to culture and communication, this episode dives into what shop owners must understand (and do differently) to compete for talent in 2026.

Unlocking Hidden Equity: How Shop Owners Can Turn Real Estate into Growth Capital

Think your shop is just four walls and a lift? Think again. Discover how real estate strategies like sale leasebacks can fuel expansion, boost liquidity, and reshape the way you grow your business.

Mind Over Mayhem: How Shop Owners Can Stay Calm, Focused, and in Control

Between difficult customers, endless to-do lists, and constant problem-solving, it’s easy for shop owners to operate on autopilot. In this episode of Ratchet+Wrench Radio, Margaret Light explains how simple mindfulness habits can help you slow down, think clearly, and lead more effectively—without adding another task to your day.

AI in the Bay: How Shop Owners Are Building Custom Bots That Actually Work

AI isn’t replacing your team—but it might be the fastest way to multiply their time. In this episode, Seth Thorson shares how shop owners can move beyond the hype and start building custom AI agents that streamline HR, improve technician documentation, and elevate service writer performance.

Motivation That Moves the Shop Forward

What really drives your team to perform at a higher level? In this episode, Mike Mooney breaks down how shop owners and leaders can move beyond surface-level motivation tactics to build genuine buy-in. From aligning personal and company goals to challenging outdated processes and creating a culture of accountability, he shares actionable strategies to help teams stay engaged, adaptable, and committed to long-term success.