The Dental Marketing Mix

"Vanishing Act" - What's Really Behind Your Dental Practice's Disappearing Google Reviews

6 min · 25 de mar de 2026
Portada del episodio "Vanishing Act" - What's Really Behind Your Dental Practice's Disappearing Google Reviews

Descripción

Are your Google reviews disappearing — and do you know why? In this episode of the Dental Marketing Mix, DentalScapes co-founder Dan Brian breaks down one of the most urgent issues affecting dental practices right now. Starting in early 2026, practices across the country began losing reviews overnight — not suspicious one-star reviews, but legitimate five-star reviews they had worked hard to earn. Dan explains what's actually driving the removals, why Google's AI moderation is now retroactively re-evaluating reviews posted years ago, and what patterns are triggering the system without practice owners even realizing it. He also walks through Google's updated solicitation policies in plain terms — including the surprisingly common practice of review gating, which many front desk workflows and third-party software platforms are still facilitating in violation of the new rules. And he lays out exactly what a compliant, sustainable review program looks like going forward. If your practice relies on Google reviews for new patient visibility — and it should — this episode will help you understand what's changed, what's at risk, and what to do about it. Full show notes: https://www.dentalscapes.com/vanishing-act-whats-really-behind-your-dental-practices-disappearing-google-reviews/ Ready to find out if your review strategy holds up? Book a free strategy call with DentalScapes at https://dentalscapes.com/start — we'll take a look at where you stand and what needs to change.

Comentarios

0

Sé la primera persona en comentar

¡Regístrate ahora y únete a la comunidad de The Dental Marketing Mix!

Prueba gratis

Empieza 7 días de prueba

$99 / mes después de la prueba. · Cancela cuando quieras.

  • Podcasts solo en Podimo
  • 20 horas de audiolibros al mes
  • Podcast gratuitos

Todos los episodios

65 episodios

episode "Two Truths That Just Died" — And What's Replacing Them in Dental Marketing artwork

"Two Truths That Just Died" — And What's Replacing Them in Dental Marketing

Still betting your dental practice's growth on SEO alone? That strategy is quietly expiring. In this episode of the Dental Marketing Mix, [https://dentalscapes.com/podcast] DentalScapes co-founders Dan Brian and Brian Craig dig into two ideas that used to be treated as gospel in dental marketing — and simply aren't true anymore. First, the long-held belief that strong SEO lets you skip paid advertising. Brian explains why that world is disappearing fast as Google's results page fills up with Local Service Ads, AI Overviews, sponsored map listings, and now ads inside AI Mode — to the point where many searches surface only one or two organic results. Dan and Brian talk through what realistic growth looks like with organic alone, when ad spend becomes non-negotiable, and the roughly $1,000-a-month starting budget most practices need to gather usable data. From there, the conversation turns to a bigger shift: websites used to be built for human visitors, but Brian makes the case that they now need to be built for AI — and increasingly for AI agents. He breaks down why generic "dentist near me" searches are giving way to highly personalized, context-rich queries, and why your site has to spell out exactly what you do best rather than imply it. Dan and Brian cover the practical fundamentals that make a site AI-ready — individual service pages, FAQs, a detailed About page, and city or neighborhood pages — plus why reviews and a well-optimized Google Business Profile still matter enormously, and the new trend of social media posts surfacing directly on your GBP. If your practice is still operating on the old rules, this episode will help you understand what's changed and where to focus next. 📋 Full show notes: https://dentalscapes.com/resources/two-truths-that-just-died-in-dental-marketing [https://dentalscapes.com/resources/two-truths-that-just-died-in-dental-marketing] Want to know how your marketing stacks up in the AI era? Book a free strategy call with DentalScapes at https://dentalscapes.com/start [https://dentalscapes.com/start] — we'll take a look at your full patient acquisition picture together.

3 de jun de 202615 min
episode "Google AI Overviews Are Stealing Your Clicks" — What Every Dentist Owner Needs to Know Right Now artwork

"Google AI Overviews Are Stealing Your Clicks" — What Every Dentist Owner Needs to Know Right Now

Your Google rankings look fine. So why does something feel off? If new patient calls have softened and your website traffic seems lighter than it used to be, Google AI Overviews may be the reason — and it's not what most people think. In this episode, Dan Brian breaks down exactly what AI Overviews are, which dental searches they're affecting (and which ones they're not), and why a growing number of patients are bypassing Google entirely to ask ChatGPT for dentist recommendations instead. You'll learn: * Why "dentist near me" searches are actually safe from AI Overviews — and what Google reversed course on * Which types of dental content are getting hit hardest by zero-click search behavior * Why your practice may be invisible to ChatGPT even if you rank well on Google * Four concrete things you can do right now to adapt and stay visible The search landscape is changing fast. The practices that understand what's happening and act early are going to have a real advantage. This episode gives you the full picture. Check out the full show notes [https://dentalscapes.com/resources/blog/google-ai-overviews-are-stealing-your-clicks] or schedule a free strategy call with a dental marketing strategist [https://dentalscapes.com/start] at DentalScapes.

27 de may de 20269 min
episode "Garbage In, Garbage Out" — Why Vanity Metrics May Be Killing Your Dental Marketing ROI artwork

"Garbage In, Garbage Out" — Why Vanity Metrics May Be Killing Your Dental Marketing ROI

Is your marketing agency sending you reports full of green numbers every month — while your new patient count tells a completely different story? In this episode of the Dental Marketing Mix, DentalScapes co-founder Dan Brian breaks down the vanity metric trap that quietly undermines how dental practices evaluate their marketing. He explains what vanity metrics are, why they dominate agency reporting, and why the data that's easiest to put in a slide deck is often the least connected to what practice owners actually care about — new patients and revenue. Dan walks through the only two numbers a practice owner or office manager should anchor their marketing decisions to: new patients and cost per acquired patient (CPA). He breaks down how to use CPA as a lens for comparing channels and making smarter budget decisions, and digs into why keyword rankings — long considered the gold standard of SEO performance — are increasingly inaccurate, incomplete, and disconnected from how patients are actually finding dental practices today. If you're spending money on marketing and not sure whether it's actually working, this episode will give you the framework to find out. 📋 Full show notes: https://www.dentalscapes.com/why-vanity-metrics-may-be-killing-your-dental-marketing-roi/ [https://www.dentalscapes.com/why-vanity-metrics-may-be-killing-your-dental-marketing-roi/] Ready to have an honest conversation about what your marketing numbers actually show? Book a free strategy call with DentalScapes at https://dentalscapes.com/start. [https://dentalscapes.com/start]

30 de abr de 202611 min
episode "Great Big Payoff" — Why Optimizing Your GBP is the Highest-ROI Move in Dental Marketing Right Now artwork

"Great Big Payoff" — Why Optimizing Your GBP is the Highest-ROI Move in Dental Marketing Right Now

Your Google Business Profile has always been important. But what Google is doing with it now — and what it's using it for — has changed in ways most dental practices haven't caught up with yet. In this episode, Dan Brian breaks down the biggest shifts hitting Google Business Profiles right now: the removal of the Q&A feature, what replaced it (an AI-powered tool called Ask Maps that generates real-time answers about your practice from your profile data, your website, and your reviews), and why a thin or incomplete profile has gone from a missed opportunity to an active liability. Dan also gets into the concept of GEO — generative engine optimization — and what it means to have your website content structured in a way that feeds Google's AI systems accurately. Because your website and your GBP are no longer separate assets. They're connected signals, and Google is synthesizing them together to represent your practice to prospective patients. If you haven't looked closely at your Google Business Profile in a while, this episode will give you a clear picture of what needs your attention — and why it matters more right now than it ever has. Check out the episode blog post: https://www.dentalscapes.com/great-big-payoff-why-optimizing-your-gbp-is-the-highest-roi-move-in-dental-marketing-right-now/ Want to put your GBP to work for your dental practice? Head over to https://dentalscapes.com/start and schedule a free strategy call with a dental SEO and GEO expert from DentalScapes!

22 de abr de 202611 min
episode "The Slow Burn" — How Long Local SEO Takes for Dental Practices (And What to Do in the Meantime) artwork

"The Slow Burn" — How Long Local SEO Takes for Dental Practices (And What to Do in the Meantime)

How long does local SEO actually take for a dental practice — and what do you do while you're waiting for it to work? In this episode, Dan Brian breaks down the realistic SEO timeline phase by phase, from the foundational groundwork in the first sixty to ninety days through the compounding results that build in months six through twelve. He also covers why paid search isn't just a bridge strategy — and why, if your cost per acquired patient makes sense, running ads alongside SEO means owning more real estate on the search results page than any single competitor. Dan also addresses the bigger shift happening in search right now: the rise of AI Overviews, the growing number of patients using ChatGPT, Claude and other AI tools to find dental providers, and why keyword rankings are becoming an incomplete measure of success. The goal isn't just to rank — it's to be recommended. And the practices that understand that difference are the ones that will win in local search over the next several years. Check out the full show blog post over here: https://www.dentalscapes.com/the-slow-burn-how-long-local-seo-takes-for-dental-practices-and-what-to-do-in-the-meantime/ If you want an honest look at where your practice stands online, book a free strategy call at dentalscapes.com/start

15 de abr de 202613 min