The Dentalpreneur Podcast w/ Dr. Mark Costes

2499: The Hidden Revenue Leaks AI Can Help Dental Practices Fix

52 min · 30 de abr de 2026
Portada del episodio 2499: The Hidden Revenue Leaks AI Can Help Dental Practices Fix

Descripción

On today's episode, Dr. Mark Costes welcomes Max Shore from Lassie to explore one of the most frustrating and overlooked areas in dentistry—revenue cycle management. They discuss why billing, collections, and insurance follow-up remain such major pain points for practices, how AI is beginning to automate repetitive financial workflows, and what it takes to build a system that improves accuracy, speeds up collections, and reduces administrative burden. Max also shares insights from working with thousands of practice owners, along with Lassie's bigger vision for the future of dental billing, insurance verification, and practice finance automation. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES * lassie.ai/dsi [https://lassie.ai/dsi] * https://www.truedentalsuccess.com [https://www.truedentalsuccess.com/] * Dental Success Network [https://www.dentalsuccessnetwork.com/] * Subscribe to The Dentalpreneur Podcast [https://itunes.apple.com/us/podcast/dentalpreneur-podcast-become/id983666208?mt=2&ls=1]

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episode 2539: Helping Dentists Rediscover Joy in Practice artwork

2539: Helping Dentists Rediscover Joy in Practice

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2538: You Were Trained To Fix Teeth. Nobody Trained You To Run A Business

On today's episode, Dr. Bill Keith speaks during the April 2026 Mastermind about shifting from the clinical brain to the CEO brain and why practice owners must learn to zoom out, identify patterns, and build teams that can surface problems before they become costly. Drawing from examples in aviation, Toyota manufacturing, hospital operating rooms, Southwest Airlines, and the Challenger disaster, he explains how the people closest to the work often hold the most important information, yet may not feel safe or empowered to speak up. The episode explores how dentists can create psychological safety, use one-on-ones and anonymous feedback, encourage team members to "pull the cord," and build systems that move knowledge from the front lines to leadership. Dr. Keith challenges owners to stop being the hero who solves every issue and instead develop a culture where the team is trusted, heard, and equipped to help the practice grow. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES * https://www.truedentalsuccess.com [https://www.truedentalsuccess.com/] * Dental Success Network [https://www.dentalsuccessnetwork.com/] * Subscribe to The Dentalpreneur Podcast [https://itunes.apple.com/us/podcast/dentalpreneur-podcast-become/id983666208?mt=2&ls=1]

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