The Government Technology Insider Podcast
Modernizing the technology that supports government services is a primary way state agencies are working to deliver services more efficiently and meet constituent demand. But while implementing new technology is a significant milestone, the challenge of ensuring that systems are capable of delivering on the mission extends far beyond launch day [https://governmenttechnologyinsider.com/celebrate-innovate-elevate-exploring-unemployment-insurances-past-present-and-future-at-the-2024-naswa-summit/]. A perpetually adaptive system—and a mindset to match—are critical to keep systems functional and relevant. In our previous podcast, [https://governmenttechnologyinsider.com/the-four-keys-to-kansass-award-winning-unemployment-insurance-transformation/] Amber Shultz, Kansas’s Secretary of Labor, shared the four keys to successfully delivering a complex digital transformation project [https://www.nascio.org/wp-content/uploads/2025/09/KS_Digital-Experience-Agency-Solutions.pdf]. In today’s episode, we welcome Secretary Shultz back to share her insights on ensuring that the new unemployment insurance system in Kansas can adapt to user needs, evolving policies, and ever-changing technology.
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